Service Operations Manager Jobs in Brampton, ON (NOW HIRING)

Connect with us LinkedIn, Instagram, Facebook, Twitter.

Thinking about a change?

We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn't matter what your expertise and craft is - there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch.

Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon's commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon's purpose is to provide people with similar values the opportunity to achieve to their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

In case you're curious, here's what the industry thinks of us and some of the impacts we've made to the communities we work in and our latest Impact Report, highlighting how we're putting our values into practice in areas such as the climate & environment, inclusive diversity, indigenous relations, and health and safety.

You as an Operations Manager will:

• Provide daily leadership and direction to Supervisors and frontline teams across maintenance and building operations
• Ensure effective execution of preventative maintenance (PM) and reactive work in line with SLA/KPI expectations
• Monitor service performance, ensuring compliance with hospital operational and contractual requirements
• Drive improved responsiveness, reliability, and quality of service delivery
• Manage and coordinate a unionized workforce, ensuring compliance with collective agreements and legislation
• Oversee shift coverage, absenteeism response, and workload redistribution
• Lead performance management, coaching, and discipline processes in collaboration with People and Culture.
• Manage operational budgets related to labour, overtime, and subcontractors
• Improve span-of-control effectiveness and accountability at the frontline
• Ensure effective daily and weekly planning routines, including work prioritization and scheduling
• Ensure compliance with Ontario OHSA, Healthcare accreditation requirements, and P# contractual obligations
• Promote a strong safety culture and incident prevention approach
• Support the Plant Manager with regulatory compliance on critical building systems and operations
• Act as primary operational contact for internal stakeholders and hospital representatives
• Support issue escalation, resolution, and communication
• Lead root cause analysis on operational failures and performance gaps

Is this role right for you?

• Minimum 5-10 years in Facilities Management or building operations
• Post-secondary education in Engineering, Facilities Management, or related field is preferred
• Trade certification (Electrician, Millwright, HVAC, etc.) is strongly preferred
• Experience in a healthcare or acute care environment
• Experience with managing unionized labour environments
• Experience in multi-trade maintenance operations (HVAC, electrical, mechanical, plumbing)
• Experience managing supervisors and large operational teams
• The salary range for this position is $100,000-$115,000

EllisDon is proud to provide this unique career opportunity that provides continuous learning, opportunity for growth, and a competitive compensation package within an environment that is committed to inclusion and respects diversity.

Go ahead and be yourself. We'll pay you for it!

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of Integrity and Mutual Respect welcomes everyone, at work and in the community, and our value of Mutual Accountability, means that we all have a role to play. As an EllisDon employee, this will ultimately be your commitment to Inclusive Diversity.

Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

We are committed to providing a positive candidate experience and ensuring timely updates are provided to all candidates. If you haven't already, be sure to create a profile on our Careers page to remain up to date on the status of your application and learn about new career opportunities as they arise.

EllisDon uses AI tools to assist in screening and assessing applicants for this position.