Service Supervisor
Estevan, SK · On-site
As a Service Supervisor, you will play a key role in overseeing general repair and rebuilds ... operational excellence Opportunities to manage shop floor activities and mentor technicians ...
Service Supervisor
Estevan, SK · On-site
As a Service Supervisor, you will play a key role in overseeing general repair and rebuilds ... operational excellence Opportunities to manage shop floor activities and mentor technicians ...
Leads organizational and operational change initiatives that enhance service delivery, resource use, and overall effectiveness. * Manages operational and multi-year budgets, staffing plans ...
Leads organizational and operational change initiatives that enhance service delivery, resource use, and overall effectiveness. * Manages operational and multi-year budgets, staffing plans ...
Leads organizational and operational change initiatives that enhance service delivery, resource use, and overall effectiveness. * Manages operational and multi-year budgets, staffing plans ...
Leads organizational and operational change initiatives that enhance service delivery, resource use, and overall effectiveness. * Manages operational and multi-year budgets, staffing plans ...
Some of what you will do As a Retail Operations Supervisor, you will play a pivotal role in driving ... management. Some of what you need * 3+ years of prior customer service experience in retail is ...
Some of what you will do As a Retail Operations Supervisor, you will play a pivotal role in driving ... management. Some of what you need * 3+ years of prior customer service experience in retail is ...
Service Manager - FFUN Motorsports Saskatoon Permanent | FullTime We're looking for a driven ... Strong organizational and operational discipline * A mindset focused on growth, accountability, and ...
Service Manager - FFUN Motorsports Saskatoon Permanent | FullTime We're looking for a driven ... Strong organizational and operational discipline * A mindset focused on growth, accountability, and ...
Service Manager - FFUN Motorsports Saskatoon
Saskatoon, SK · On-site
CA$100K/yr
Service Manager - FFUN Motorsports Saskatoon Permanent | Full‑Time We're looking for a driven ... Strong organizational and operational discipline * A mindset focused on growth, accountability, and ...
Quick apply
Service Manager - FFUN Motorsports Saskatoon
Saskatoon, SK · On-site
CA$100K/yr
Service Manager - FFUN Motorsports Saskatoon Permanent | Full‑Time We're looking for a driven ... Strong organizational and operational discipline * A mindset focused on growth, accountability, and ...
Administrative & Operational Support * Maintain accurate customer and vehicle records in approved ... Prepare estimates for parts and labour and manage warranty claims when applicable. * Assist with ...
Administrative & Operational Support * Maintain accurate customer and vehicle records in approved ... Prepare estimates for parts and labour and manage warranty claims when applicable. * Assist with ...
Service Consultant
Regina, SK · On-site
Administrative & Operational Support * Maintain accurate customer and vehicle records in approved ... Prepare estimates for parts and labour and manage warranty claims when applicable. * Assist with ...
Quick apply
Service Consultant
Regina, SK · On-site
Administrative & Operational Support * Maintain accurate customer and vehicle records in approved ... Prepare estimates for parts and labour and manage warranty claims when applicable. * Assist with ...
Management Job Status: Regular - Full Time Job Location: Canada : Saskatchewan : Regina Work ... Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive ...
Management Job Status: Regular - Full Time Job Location: Canada : Saskatchewan : Regina Work ... Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive ...
PRODUCTION MANAGER
Saskatoon, SK · On-site
Reporting to the Operations Manager, the Production Supervisor is responsible for the day-to-day ... Instill strong Customer Service Policies with staff * Follow and have staff follow Company Policies
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PRODUCTION MANAGER
Saskatoon, SK · On-site
Reporting to the Operations Manager, the Production Supervisor is responsible for the day-to-day ... Instill strong Customer Service Policies with staff * Follow and have staff follow Company Policies
Field Operations Technician
Saskatoon, SK · On-site
... services for better every day rural living, for today and future generations. We are seeking to ... Reporting into the Field Operations Manager, you will be responsible for the hands-on day-to-day ...
Field Operations Technician
Saskatoon, SK · On-site
... services for better every day rural living, for today and future generations. We are seeking to ... Reporting into the Field Operations Manager, you will be responsible for the hands-on day-to-day ...
Proven track record in sales, customer service, operations and merchandising * Exceptional ... Good time management skills and work ethic * The desire to promote an extreme level of excellence ...
Proven track record in sales, customer service, operations and merchandising * Exceptional ... Good time management skills and work ethic * The desire to promote an extreme level of excellence ...
Store Manager
Yorkton, SK · On-site
Proven track record in sales, customer service, operations and merchandising * Exceptional ... Good time management skills and work ethic * The desire to promote an extreme level of excellence ...
Store Manager
Yorkton, SK · On-site
Proven track record in sales, customer service, operations and merchandising * Exceptional ... Good time management skills and work ethic * The desire to promote an extreme level of excellence ...
... services for better every day rural living, for today and future generations. We are seeking to ... Reporting into the Field Operations Manager, you will be responsible for the hands-on day-to-day ...
... services for better every day rural living, for today and future generations. We are seeking to ... Reporting into the Field Operations Manager, you will be responsible for the hands-on day-to-day ...
Requisition ID: 269933 ScotiaMcLeod, a cornerstone of Scotia Wealth Management, is a full-service ... BRIEF INTRODUCTION As a Branch Operations Assistant you will provide operations and administrative ...
Requisition ID: 269933 ScotiaMcLeod, a cornerstone of Scotia Wealth Management, is a full-service ... BRIEF INTRODUCTION As a Branch Operations Assistant you will provide operations and administrative ...
In this role, you'll support daily service operations by managing work orders, processing warranty claims, coordinating parts, and providing excellent customer service. Key Responsibilities * Open ...
In this role, you'll support daily service operations by managing work orders, processing warranty claims, coordinating parts, and providing excellent customer service. Key Responsibilities * Open ...
In this role, you'll support daily service operations by managing work orders, processing warranty claims, coordinating parts, and providing excellent customer service. Key Responsibilities * Open ...
In this role, you'll support daily service operations by managing work orders, processing warranty claims, coordinating parts, and providing excellent customer service. Key Responsibilities * Open ...
CA$100 - CA$1.0K/wk
Client Service Execution Lead Remote | Fixed-Term Opportunity | 20-40 Hours per Week Bickert ... About BMI BMI helps organizations improve their operations through Zoho business software, CRM, ...
Quick apply
CA$100 - CA$1.0K/wk
Client Service Execution Lead Remote | Fixed-Term Opportunity | 20-40 Hours per Week Bickert ... About BMI BMI helps organizations improve their operations through Zoho business software, CRM, ...
As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire ...
As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire ...
As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire ...
As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire ...
Service Operations Manager information
What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?
To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.
What is a service operations manager?
A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.
What are some common challenges faced by service operations managers, and how can they be effectively addressed?
Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.
What is the difference between Service Operations Manager vs Customer Service Manager?
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.
What are popular job titles related to Service Operations Manager jobs in Saskatchewan?
For Service Operations Manager jobs in Saskatchewan, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Saskatchewan look for?
The top searched job categories for Service Operations Manager jobs in Saskatchewan are:
Full-time
Retirement, PTO
This job post has expired today. Applications are no longer accepted.
Job description
Company:Number of Openings:1Worker Type:PermanentPosition Overview:Our Estevan team is looking for 2 Service Supervisors working on 7x7 shifts.
As a Service Supervisor, you will play a key role in overseeing general repair and rebuilds, managing workflow, driving quality repairs and helping us maintain the high level of service our customers count on.
What's in it for you?
A leadership role focused on safety, productivity, and operational excellence
Opportunities to manage shop floor activities and mentor technicians
Competitive compensation and comprehensive benefits
CAT Dealer grade training
Employee Rewards - exclusive access to discounts and perks
Yearly bonus
Paid breaks, vacation, sick and flex time
Employee Share Purchase Plan Options
RRSP and Retirement Plan optionsJob Description:
As a Service Supervisor, you will play a key role in overseeing general repair and rebuilds, managing workflow, driving quality repairs and helping us maintain the high level of service our customers count on.
What's in it for you?
A leadership role focused on safety, productivity, and operational excellence
Opportunities to manage shop floor activities and mentor technicians
Competitive compensation and comprehensive benefits
CAT Dealer grade training
Employee Rewards - exclusive access to discounts and perks
Yearly bonus
Paid breaks, vacation, sick and flex time
Employee Share Purchase Plan Options
RRSP and Retirement Plan optionsJob Description:
Lead and promote a healthy and safe work environment, ensuring compliance with all safety standards and policies.
Facilitate pre-job, mid-job, and post-job reviews to ensure safety and quality at every stage.
Manage and measure technician productivity, ensuring efficient allocation of manpower and resources.
Conduct performance conversations and provide regular feedback to help technicians grow and excel.
Maintain high standards with daily time and service reports, cross-over reports, and field-to-shop transfers.
Determine appropriate tooling for jobs and navigate the warranty process with expertise.
Review inspection findings and ensure adherence to standard operating procedures.
Day-to-Day Activities:
Monitor shop floor operations to ensure safety and quality standards are met.
Engage with technicians to resolve technical and tooling issues promptly.
Track KPIs related to productivity, safety, and customer satisfaction.
Conduct toolbox talks and safety meetings.
Ensure accurate completion of timecards and service documentation.
Requirements:
Desire to lead and manage people.
Effective leadership and supervisory skills.
Journeyperson Heavy Equipment Technician, Automotive, Agriculture, Machinist or Welder ticket is considered an asset.
Previous experience with Caterpillar equipment (minimum 4 years) is considered an asset.
Strong business acumen.
Excellent communication and interpersonal skills.
Knowledgeable in Job Hazard Analysis (JHA) and hazard assessment.
Important:
This position is based out of our Estevan facility
Permanent, full-time role
7x7 Continuous Shift Schedule
If you're ready to lead a team and deliver exceptional service operations, apply today!
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.