Operations Supervisor
Estevan, SK · On-site
... service and cost of service. They will ensure compliance with all government related programs ... Previous operations, transportation, waste management experience preferred Key Responsibilities
Operations Supervisor
Estevan, SK · On-site
... service and cost of service. They will ensure compliance with all government related programs ... Previous operations, transportation, waste management experience preferred Key Responsibilities
This role is responsible for leading daily service operations, developing team members, monitoring ... Manage scheduling, work distribution, and turnaround times * Ensure a high standard of customer ...
New
Quick apply
This role is responsible for leading daily service operations, developing team members, monitoring ... Manage scheduling, work distribution, and turnaround times * Ensure a high standard of customer ...
New
Manage multiple vehicles at once while keeping wait times low * Communicate with technicians to ... service operations. If you move fast, think clearly, and love helping customers while driving ...
Manage multiple vehicles at once while keeping wait times low * Communicate with technicians to ... service operations. If you move fast, think clearly, and love helping customers while driving ...
The Service Manager oversees the daily service operations for service department including safety, employee retention and engagement, and profitability. The position manages and directs a team of ...
New
The Service Manager oversees the daily service operations for service department including safety, employee retention and engagement, and profitability. The position manages and directs a team of ...
New
Technical and Management Escalation point for Service Operations Centre (SOC) engineers and during major incidents. * Troubleshooting, reproducing and mitigating issues in our production environments
Quick apply
Technical and Management Escalation point for Service Operations Centre (SOC) engineers and during major incidents. * Troubleshooting, reproducing and mitigating issues in our production environments
Technical and Management Escalation point for Service Operations Centre (SOC) engineers and during major incidents. * Troubleshooting, reproducing and mitigating issues in our production environments
Quick apply
Technical and Management Escalation point for Service Operations Centre (SOC) engineers and during major incidents. * Troubleshooting, reproducing and mitigating issues in our production environments
... services to businesses and governments. Summary We are seeking for a Senior Manager, Real Estate ... Lead and manage the local Data Centre operations team, including staffing, training, oncall ...
... services to businesses and governments. Summary We are seeking for a Senior Manager, Real Estate ... Lead and manage the local Data Centre operations team, including staffing, training, oncall ...
We are looking for a talented General Manager to join our team specializing in Service and Operations for our Saskatoon, SK branch. In this role, you will make an impact in the following ways:
We are looking for a talented General Manager to join our team specializing in Service and Operations for our Saskatoon, SK branch. In this role, you will make an impact in the following ways:
We are looking for a talented General Manager to join our team specializing in Service and Operations for our Saskatoon, SK branch. In this role, you will make an impact in the following ways:
We are looking for a talented General Manager to join our team specializing in Service and Operations for our Saskatoon, SK branch. In this role, you will make an impact in the following ways:
We are looking for a talented General Manager to join our team specializing in Service and Operations for our Saskatoon, SK branch. In this role, you will make an impact in the following ways:
We are looking for a talented General Manager to join our team specializing in Service and Operations for our Saskatoon, SK branch. In this role, you will make an impact in the following ways:
We are looking for a talented General Manager to join our team specializing in Service and Operations for our Saskatoon, SK branch. In this role, you will make an impact in the following ways:
We are looking for a talented General Manager to join our team specializing in Service and Operations for our Saskatoon, SK branch. In this role, you will make an impact in the following ways:
We are looking for a talented General Manager to join our team specializing in Service and Operations for our Saskatoon, SK branch. In this role, you will make an impact in the following ways:
We are looking for a talented General Manager to join our team specializing in Service and Operations for our Saskatoon, SK branch. In this role, you will make an impact in the following ways:
Director, Flight Operations
Saskatoon, SK · On-site
Salaried Full-time Lead the Future of aviation operations at Saskatchewan's largest full-service ... Managing operational budgets, workforce planning, and key business initiatives. * Representing the ...
Director, Flight Operations
Saskatoon, SK · On-site
Salaried Full-time Lead the Future of aviation operations at Saskatchewan's largest full-service ... Managing operational budgets, workforce planning, and key business initiatives. * Representing the ...
Role Overview Reporting to the Regional Manager, the Operations Supervisor will work directly with the local Terminal Manager. This position is vital for maintaining service standards and operational ...
Quick apply
Role Overview Reporting to the Regional Manager, the Operations Supervisor will work directly with the local Terminal Manager. This position is vital for maintaining service standards and operational ...
Some of what you will do As a Retail Operations Supervisor, you will play a pivotal role in driving ... management. Some of what you need * 3+ years of prior customer service experience in retail is ...
Some of what you will do As a Retail Operations Supervisor, you will play a pivotal role in driving ... management. Some of what you need * 3+ years of prior customer service experience in retail is ...
Supervisor
Young, SK · On-site
Work closely with the Sales & Operations Manager to achieve sales, service, operational, and safety goals while supporting the overall success of the Young location. * Operate equipment as required ...
New
Supervisor
Young, SK · On-site
Work closely with the Sales & Operations Manager to achieve sales, service, operational, and safety goals while supporting the overall success of the Young location. * Operate equipment as required ...
New
Service Planner
Saskatoon, SK · On-site
As a Service Planner, you'll be a key member of Finning's Service Operations team, responsible for managing repair and rebuild projects from intake to completion. In this customer facing role, you'll ...
Service Planner
Saskatoon, SK · On-site
As a Service Planner, you'll be a key member of Finning's Service Operations team, responsible for managing repair and rebuild projects from intake to completion. In this customer facing role, you'll ...
Director of Operations
Regina, SK · On-site
Master's degree or certification; experience scaling multi-site operations; healthcare, education, or service industry experience Skills * Strategic thinking * communication * budget management ...
New
Director of Operations
Regina, SK · On-site
Master's degree or certification; experience scaling multi-site operations; healthcare, education, or service industry experience Skills * Strategic thinking * communication * budget management ...
New
PRODUCTION MANAGER
Saskatoon, SK · On-site
Reporting to the Operations Manager, the Production Supervisor is responsible for the day-to-day ... Instill strong Customer Service Policies with staff * Follow and have staff follow Company Policies
Quick apply
PRODUCTION MANAGER
Saskatoon, SK · On-site
Reporting to the Operations Manager, the Production Supervisor is responsible for the day-to-day ... Instill strong Customer Service Policies with staff * Follow and have staff follow Company Policies
We are committed to providing extraordinary service to our customers, helping our employees improve ... Perform at least six tasks in the operations area contributing to customer service, grain ...
We are committed to providing extraordinary service to our customers, helping our employees improve ... Perform at least six tasks in the operations area contributing to customer service, grain ...
Service Operations Manager information
What is a service operations manager?
A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.
What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?
To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.
What are some common challenges faced by service operations managers, and how can they be effectively addressed?
Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.
What is the difference between Service Operations Manager vs Customer Service Manager?
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.
Is a Service Operations Manager a high paying job?
Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.
What are popular job titles related to Service Operations Manager jobs in Saskatchewan?
For Service Operations Manager jobs in Saskatchewan, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Saskatchewan look for?
The top searched job categories for Service Operations Manager jobs in Saskatchewan are:
Operations Supervisor
Estevan, SK • On-site
GFL Environmental
• Environmental Quality Programs Administration • 10K+ employees10,000+ employees
Full-time
Medical, Dental, Vision, Life
Re-posted 2 days ago
GFL Environmental rating
6.6
Based on 177 frontline employees who took The Breakroom Quiz
Job description
GFL Environmental is looking for an Operations Supervisor to join our team in Estevan, SK!
Relocation Assistance Available for Qualified Candidates!
The Operations Supervisor will be responsible for developing a thorough understanding of the Company's transportation requirements and patterns. They will review and process day to day operations, evaluate and recommend equipment needs, and plan and schedule appropriate service lines to maintain a cost-effective balance between customer service and cost of service. They will ensure compliance with all government related programs specific to mode and direction of related haulage.
Why Join TEAM GREEN
- Excellent Health, Vision and Dental benefits
- Life Insurance
- RRSP contributions
- Truck or Car allowance
- Work fuel included
- Competitive wage with annual performance bonus.
Requirements
- Valid Commercial Driver's License with air brake endorsement preferred
- Willing to work flexible hours.
- 2-3 years supervisory experience along with experience working with Front End Loaders and Roll Off vehicles.
- Able to perform a pre and post trip inspection and accident investigations.
- Previous operations, transportation, waste management experience preferred
Key Responsibilities
- Direct supervision of all drivers, ensuring ongoing training Requirements:, discipline and procedural implementation.
- Act as a direct liaison between dispatch and drivers to ensure information regarding daily schedules, equipment and service Requirements are efficiently relayed.
- Ongoing "sit-in" driver training to assess any poor driving habits, road- rage, excessive braking, possibly fuel cost savings, etc.
- Conduct regular driver reviews.
- Attain all of the necessary information regarding any issues by maintaining courteous, prompt, and efficient customer relations with customers
- Tracking of ongoing service/driver issues and documenting any discipline required.
- Organizing and approving driver vacation requests.
- Direct communication with other departments to ensure proper ongoing service and upkeep of all units including safety devices, vehicle lighting, warning devices, fittings, safety supplies.
- Ensure a healthy and safe working environment for all workers reporting any issues immediately to your direct supervisor.
- Ensure company policy, systems, and industry related training is delivered to all drivers.
- Perform Accident Investigations when company vehicles are involved in traffic accidents.
- Provide or arrange training for drivers to ensure they are properly servicing customers based on established Requirements:.
- Resolve all internal service issues in a cost effective and expeditious manner; all customer service issues to be reported internally in a timely, organized manner with details on how the issue(s) will be resolved.
- Other duties as assigned.
#GFLTalent
We thank you for your interest. Only those selected for an interview will be contacted.
We thank you for your interest. Only those selected for an interview will be contacted.
GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contactmyworkdayrecruitment@gflenv.com
Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is required.Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
What GFL Environmental employees say
Pay
Benefits
Hours and flexibility
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About GFL Environmental
Sourced by ZipRecruiter
Industry
Environmental quality programs administration and environmental consulting services
Company size
10,000+ Employees
Headquarters location
Vaughan, ON, CA