To supervise, coordinate and control Pick-Up and Delivery Operations within the service area of the ... FedEx management or LEAP/EXCEL endorsed Ability to lift 70 Lbs. and to maneuver any package ...
New
To supervise, coordinate and control Pick-Up and Delivery Operations within the service area of the ... FedEx management or LEAP/EXCEL endorsed Ability to lift 70 Lbs. and to maneuver any package ...
New
Summary The Location Operations Manager is responsible for leading the location operations team and ... Supervises service to walk-in customers, receives telephone orders from customers and Sales ...
Summary The Location Operations Manager is responsible for leading the location operations team and ... Supervises service to walk-in customers, receives telephone orders from customers and Sales ...
Summary The Location Operations Manager is responsible for leading the location operations team and ... Supervises service to walk-in customers, receives telephone orders from customers and Sales ...
Summary The Location Operations Manager is responsible for leading the location operations team and ... Supervises service to walk-in customers, receives telephone orders from customers and Sales ...
Travelling Commercial Operations Manager
Regina, SK · On-site
Medical
Dental
... client service. This position requires significant travel (approximately 75%), including remote ... A DAY IN THE LIFE OF A COMMERCIAL OPERATIONS MANAGER As a Commercial Operations Manager, you ...
Travelling Commercial Operations Manager
Regina, SK · On-site
Medical
Dental
... client service. This position requires significant travel (approximately 75%), including remote ... A DAY IN THE LIFE OF A COMMERCIAL OPERATIONS MANAGER As a Commercial Operations Manager, you ...
Service Coordinator
Estevan, SK · On-site
Retirement
PTO
Reporting to the Service Operations Manager, you will be responsible for the intake of service requests, maintenance of work orders, and document control. Other tasks include job package preparation ...
Service Coordinator
Estevan, SK · On-site
Retirement
PTO
Reporting to the Service Operations Manager, you will be responsible for the intake of service requests, maintenance of work orders, and document control. Other tasks include job package preparation ...
Medical
Dental
If that sounds like you, our Commercial Operations Manager role could be the opportunity you've ... client service. This position requires significant travel (approximately 75%), including remote ...
Quick apply
Medical
Dental
If that sounds like you, our Commercial Operations Manager role could be the opportunity you've ... client service. This position requires significant travel (approximately 75%), including remote ...
Talent and Business Operations Manager, Stores
Regina, SK · On-site
CA$54K - CA$68K/yr
This position is for an existing, open vacancy As Talent and Business Operations Manager, Stores ... client service. ADDITIONAL INFORMATION Physical Requirements: * Work in a fragrance filled ...
Talent and Business Operations Manager, Stores
Regina, SK · On-site
CA$54K - CA$68K/yr
This position is for an existing, open vacancy As Talent and Business Operations Manager, Stores ... client service. ADDITIONAL INFORMATION Physical Requirements: * Work in a fragrance filled ...
This role is responsible for leading daily service operations, developing team members, monitoring ... Manage scheduling, work distribution, and turnaround times * Ensure a high standard of customer ...
Quick apply
This role is responsible for leading daily service operations, developing team members, monitoring ... Manage scheduling, work distribution, and turnaround times * Ensure a high standard of customer ...
This role is responsible for leading daily service operations, developing team members, monitoring ... Manage scheduling, work distribution, and turnaround times * Ensure a high standard of customer ...
This role is responsible for leading daily service operations, developing team members, monitoring ... Manage scheduling, work distribution, and turnaround times * Ensure a high standard of customer ...
Operations Supervisor
Saskatoon, SK · On-site
Advise the Director of Operations of any changes in building requirements that may necessitate ... service industry, experience in the cleaning/janitorial industry is preferred. * Cost management of ...
Quick apply
Operations Supervisor
Saskatoon, SK · On-site
Advise the Director of Operations of any changes in building requirements that may necessitate ... service industry, experience in the cleaning/janitorial industry is preferred. * Cost management of ...
Service Manager - Village Auto Sales
Saskatoon, SK · On-site
Retirement
This role is responsible for leading daily service operations, developing team members, monitoring ... Manage scheduling, work distribution, and turnaround times * Ensure a high standard of customer ...
Service Manager - Village Auto Sales
Saskatoon, SK · On-site
Retirement
This role is responsible for leading daily service operations, developing team members, monitoring ... Manage scheduling, work distribution, and turnaround times * Ensure a high standard of customer ...
Service Manager - Village Auto Sales
Saskatoon, SK · On-site
Retirement
This role is responsible for leading daily service operations, developing team members, monitoring ... Manage scheduling, work distribution, and turnaround times * Ensure a high standard of customer ...
Quick apply
Service Manager - Village Auto Sales
Saskatoon, SK · On-site
Retirement
This role is responsible for leading daily service operations, developing team members, monitoring ... Manage scheduling, work distribution, and turnaround times * Ensure a high standard of customer ...
Operations Supervisor
Medical
Dental
Vision
Life
... service and cost of service. They will ensure compliance with all government related programs ... Previous operations, transportation, waste management experience preferred Key Responsibilities
Operations Supervisor
Medical
Dental
Vision
Life
... service and cost of service. They will ensure compliance with all government related programs ... Previous operations, transportation, waste management experience preferred Key Responsibilities
Operations Supervisor
Medical
Dental
Vision
Life
... service and cost of service. They will ensure compliance with all government related programs ... Previous operations, transportation, waste management experience preferred Key Responsibilities
Operations Supervisor
Medical
Dental
Vision
Life
... service and cost of service. They will ensure compliance with all government related programs ... Previous operations, transportation, waste management experience preferred Key Responsibilities
Operations Supervisor
Medical
Dental
Vision
Life
... service and cost of service. They will ensure compliance with all government related programs ... Previous operations, transportation, waste management experience preferred Key Responsibilities
Operations Supervisor
Medical
Dental
Vision
Life
... service and cost of service. They will ensure compliance with all government related programs ... Previous operations, transportation, waste management experience preferred Key Responsibilities
Manager of Marketing Operations
Saskatoon, SK · On-site
Experience in managing operations. Project management experience would be an asset ... services. Continuously evolve marketing practices, processes, and tools to adapt to changing ...
Manager of Marketing Operations
Saskatoon, SK · On-site
Experience in managing operations. Project management experience would be an asset ... services. Continuously evolve marketing practices, processes, and tools to adapt to changing ...
Manage multiple vehicles at once while keeping wait times low * Communicate with technicians to ... service operations. If you move fast, think clearly, and love helping customers while driving ...
Manage multiple vehicles at once while keeping wait times low * Communicate with technicians to ... service operations. If you move fast, think clearly, and love helping customers while driving ...
Technical and Management Escalation point for Service Operations Centre (SOC) engineers and during major incidents. * Troubleshooting, reproducing and mitigating issues in our production environments
Quick apply
Technical and Management Escalation point for Service Operations Centre (SOC) engineers and during major incidents. * Troubleshooting, reproducing and mitigating issues in our production environments
Technical and Management Escalation point for Service Operations Centre (SOC) engineers and during major incidents. * Troubleshooting, reproducing and mitigating issues in our production environments
Quick apply
Technical and Management Escalation point for Service Operations Centre (SOC) engineers and during major incidents. * Troubleshooting, reproducing and mitigating issues in our production environments
General Manager
Saskatoon, SK · On-site
$140K - $160K/yr
Medical
Dental
Retirement
Minimum of 10 years' experience in leadership role (Service/Operations/Branch/General Manager)Proven leadership and track record of training and building teams and a solid customer base and ...
Quick apply
General Manager
Saskatoon, SK · On-site
$140K - $160K/yr
Medical
Dental
Retirement
Minimum of 10 years' experience in leadership role (Service/Operations/Branch/General Manager)Proven leadership and track record of training and building teams and a solid customer base and ...
Service Operations Manager information
What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?
To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.
What is a service operations manager?
A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.
What are some common challenges faced by service operations managers, and how can they be effectively addressed?
Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.
What is the difference between Service Operations Manager vs Customer Service Manager?
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.
What are popular job titles related to Service Operations Manager jobs in Saskatchewan?
For Service Operations Manager jobs in Saskatchewan, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Saskatchewan look for?
The top searched job categories for Service Operations Manager jobs in Saskatchewan are:
Full-time
Posted 2 days ago
New
Job description
This is an interview position.
To supervise, coordinate and control Pick-Up and Delivery Operations within the service area of the station to achieve maximum service objectives. To supervise, coordinate and control warehouse and ramp operations to achieve maximum service objectives.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Bachelor's degree or equivalent
Four (4) years FedEx or industry experience
Demonstrated basic proficiency in MS Office (Excel, Word, PowerPoint and Outlook)
Must possess a valid driver's license and a good driving record
Must currently be a member of FedEx management or LEAP/EXCEL endorsed
Ability to lift 70 Lbs. and to maneuver any package weighing up to 150 lbs. with appropriate equipment
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Bachelor's degree or equivalent
Four (4) years FedEx or industry experience
Demonstrated basic proficiency in MS Office (Excel, Word, PowerPoint and Outlook)
Must possess a valid driver's license and a good driving record
Must currently be a member of FedEx management or LEAP/EXCEL endorsed
Ability to lift 70 Lbs. and to maneuver any package weighing up to 150 lbs. with appropriate equipment
Preferred Qualifications: Job posting date: 04/12/2025; Job posting end date: 08/19/2026 at 3PM local time.
Pay Transparency:
Pay:
Additional Details: This is a temporary position up to 1 year
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
Employment Type: FULL_TIME