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Service Operations Manager Jobs in Kentucky (NOW HIRING)

Commerce

$125 - $150/hr

This role oversees team performance, operational processes, and service delivery to ensure a best-in-class client experience. The Senior Manager partners cross-functionally to drive operational ...

ShipMonk

Operations Manager

Louisville, KY · On-site

Our Operations Managers drive immense business and personal growth within ShipMonk's rapidly ... Outbound, Inbound, Inventory, Value-add Services (VAS)) * Ability to manage, motivate, direct, lead ...

Bertelsmann

Sr. Operations Manager

KY · On-site

Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... The Senior Operations Manager will establish best-in-class processes, optimize operational ...

Bertelsmann-Jobs

Sr. Operations Manager

Louisville, KY · On-site

Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... The Senior Operations Manager will establish best-in-class processes, optimize operational ...

Mamba Logistics, Inc.

$80 - $100/hr

The Operations Manager will monitor operational workflows, support dispatch and logistics personnel, address service issues, track performance, and help improve processes across the organization. The ...

Commonwealth Hotels

Operations Manager

Florence, KY · On-site

Customer Service Excellence * A guest-first mindset to ensure high levels of customer satisfaction ... Operational Expertise * Knowledge of hotel management software and systems (e.g., PMS, POS)

Commonwealth Hotels

Operations Manager

Florence, KY · On-site

Customer Service Excellence * A guest-first mindset to ensure high levels of customer satisfaction ... Operational Expertise * Knowledge of hotel management software and systems (e.g., PMS, POS)

Commonwealth Hotels

Operations Manager

Florence, KY · On-site

$60 - $80/hr

Why This Role? Working as a Hotel Operations Manager at the Hampton Inn by Hilton Cincinnati ... meet service standards. * Sales Support: Active Role in prospecting and maintaining group and ...

Impact Fire Services, LLC

$80 - $100/hr

Through superior customer service and technical expertise, we have developed long-standing ... The Operations Manager is responsible for ensuring the effective operation of the applicable ...

CVS Health

Operations Manager

Louisville, KY · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Georgetown, KY

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Lehighbar

$250/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

ShipMonk

Operations Manager

Louisville, KY · On-site

Our Operations Managers drive immense business and personal growth within ShipMonk's rapidly ... Outbound, Inbound, Inventory, Value-add Services (VAS)) * Ability to manage, motivate, direct, lead ...

ShipMonk

Operations Manager

Louisville, KY

Our Operations Managers drive immense business and personal growth within ShipMonk's rapidly ... Outbound, Inbound, Inventory, Value-add Services (VAS)) * Ability to manage, motivate, direct, lead ...

Eckart

Operations Manager

Louisville, KY · On-site

Description Operations Manager We are seeking an experienced Operations Manager to lead daily ... Medical, Dental, and Vision insurance after 30 days * 401K match after one year of service * Paid ...

A-1 Door Company

$80 - $100/hr

Residential Operations Manager Location: Richmond, VA Employment: Full-Time Compensation: $80,000 ... You'll be responsible for helping our residential service team perform at a high level while ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Kentucky

Service Operations Manager information

See Kentucky salary details

$30.8K

$68.3K

$113.8K

How much do service operations manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service operations manager in Kentucky is $68,306.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $82,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Kentucky?

The most popular types of Service Operations jobs in Kentucky are:

What are popular job titles related to Service Operations Manager jobs in Kentucky?

For Service Operations Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Kentucky look for?

The top searched job categories for Service Operations Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Service Operations Manager jobs?

Cities in Kentucky with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 7% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $68,306 per year, or $32.8 per hour.

Operations Manager

Lexington, KY • On-site

The Lyric Theatre And Cultural Arts
See more jobs at The Lyric Theatre And Cultural Artsexternal

$45K - $50K/yr

Full-time

Re-posted 8 days ago

Job description

The Lyric Theatre & Cultural Arts Center is seeking a motivated, energetic candidate to fill the role of Operations Manager at our historic nonprofit organization.


The Operations Manager is a multifaceted role. The specific duties of the operations manager include formulating strategy, improving performance, procuring material and resources, securing compliance, and staff supervision. You should be ready to mentor team members, find ways to increase the quality of customer service, and implement best practices across all levels. Honesty, transparency, dependability, and teamwork will be the foundation upon which this job and the expectations of performance will be built.

Responsibilities

  • Assisting the executive director in the areas of accounting and bookkeeping
  • Scheduling and managing venue space rentals and clients
  • Scheduling and working with event staff on performance, visual, and cultural arts events and designated rental and special events
  • Overseeing general logistical work and maintenance for efficient facility operation
  • Improve operational management systems, processes, and best practices
  • Monitor, plan, inventory, and purchase materials with executive director approval with cost-effective efficiency
  • Help the organization’s processes remain legally compliant
  • Formulate strategic and operational objectives with defined outcomes
  • Examine financial data and use it to improve profitability and efficiency
  • Assist executive director budgets and forecast management and submit regular financial and budget reports to the executive director
  • Perform quality controls for inventory, ticketing, and financial transactions supported with regular reports to the executive director
  • Train and supervise event staff
  • Collaborate with technical staff on needs for venue events
  • Find ways to increase the quality of customer service

Skills

  • High School Graduate, GED, or Equivalent - BA/College Graduate strongly preferred
  • A degree in Business, Accounting, Operations Management, Arts Administration, or related field is preferred
  • 5+ years of experience in operations management, logistics management, facilities management or related field
  • High level of proficiency with Microsoft Office Suite and Google Suite apps for business
  • 5+ years of sales/customer service experience
  • Proven work experience as an operations manager or similar role
  • Knowledge of organizational effectiveness and operations and facilities management experience
  • Experience budgeting and forecasting
  • Familiarity with business and financial principles
  • Excellent communication skills
  • Leadership ability
  • Must have Managerial experience a must
  • Must have Outstanding organizational skills

Company Description

Historic African American cultural arts institution in a historic community that presents performing, visual, and educational cultural arts programming for the community with a focus on diversity.