Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.
Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.
Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.
Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.
Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.
Quick apply
Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.
Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.
Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.
Operations Manager
Louisville, KY · On-site
Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... Arvato is seeking an experienced Operations Manager to support our reverse logistics and value ...
Operations Manager
Louisville, KY · On-site
Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... Arvato is seeking an experienced Operations Manager to support our reverse logistics and value ...
Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... Arvato is seeking an experienced Operations Manager to support our reverse logistics and value ...
Quick apply
Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... Arvato is seeking an experienced Operations Manager to support our reverse logistics and value ...
Operations Manager
Bardwell, KY · On-site
Leadership experience in operations, logistics, customer service, manufacturing, sales support, or ... Ability to manage competing priorities in a fast-moving environment * Exceptional communication and ...
Quick apply
Operations Manager
Bardwell, KY · On-site
Leadership experience in operations, logistics, customer service, manufacturing, sales support, or ... Ability to manage competing priorities in a fast-moving environment * Exceptional communication and ...
Leadership experience in operations, logistics, customer service, manufacturing, sales support, or ... Ability to manage competing priorities in a fast-moving environment * Exceptional communication and ...
Leadership experience in operations, logistics, customer service, manufacturing, sales support, or ... Ability to manage competing priorities in a fast-moving environment * Exceptional communication and ...
Works with the Operations Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our service operation.
Works with the Operations Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our service operation.
Has personally run operations in a service-based business * Has managed field teams (technicians, crews, or drivers) * Is comfortable holding people accountable and making tough decisions * Can build ...
Has personally run operations in a service-based business * Has managed field teams (technicians, crews, or drivers) * Is comfortable holding people accountable and making tough decisions * Can build ...
Operations Manager (Service-Based Business - Pest & Wildlife)
Louisville, KY · On-site
$70K - $80K/yr
Has personally run operations in a service-based business * Has managed field teams (technicians, crews, or drivers) * Is comfortable holding people accountable and making tough decisions * Can build ...
Quick apply
Operations Manager (Service-Based Business - Pest & Wildlife)
Louisville, KY · On-site
$70K - $80K/yr
Has personally run operations in a service-based business * Has managed field teams (technicians, crews, or drivers) * Is comfortable holding people accountable and making tough decisions * Can build ...
Operations Manager
Lexington, KY · On-site
$45K - $50K/yr
The Operations Manager is a multifaceted role. The specific duties of the operations manager ... You should be ready to mentor team members, find ways to increase the quality of customer service ...
Quick apply
Operations Manager
Lexington, KY · On-site
$45K - $50K/yr
The Operations Manager is a multifaceted role. The specific duties of the operations manager ... You should be ready to mentor team members, find ways to increase the quality of customer service ...
Operations Manager
Lexington, KY · On-site
$45K - $50K/yr
The Operations Manager is a multifaceted role. The specific duties of the operations manager ... You should be ready to mentor team members, find ways to increase the quality of customer service ...
Quick apply
Operations Manager
Lexington, KY · On-site
$45K - $50K/yr
The Operations Manager is a multifaceted role. The specific duties of the operations manager ... You should be ready to mentor team members, find ways to increase the quality of customer service ...
Our Operations Managers drive immense business and personal growth within ShipMonk's rapidly ... Outbound, Inbound, Inventory, Value-add Services (VAS)) * Ability to manage, motivate, direct, lead ...
Our Operations Managers drive immense business and personal growth within ShipMonk's rapidly ... Outbound, Inbound, Inventory, Value-add Services (VAS)) * Ability to manage, motivate, direct, lead ...
Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... The Senior Operations Manager will establish best-in-class processes, optimize operational ...
Quick apply
Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... The Senior Operations Manager will establish best-in-class processes, optimize operational ...
Sr. Operations Manager
Louisville, KY · On-site
Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... The Senior Operations Manager will establish best-in-class processes, optimize operational ...
Sr. Operations Manager
Louisville, KY · On-site
Company Description Arvato is an innovative and leading global 3PL service provider in supply chain ... The Senior Operations Manager will establish best-in-class processes, optimize operational ...
Operations Manager
Georgetown, KY · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Georgetown, KY · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Hazard, KY · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Hazard, KY · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Hazard, KY · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Hazard, KY · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Georgetown, KY · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Georgetown, KY · On-site
$18 - $28/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Service Operations Manager information
See Kentucky salary details
$30.8K - $38.4K
2% of jobs
$38.4K - $45.9K
13% of jobs
$51.3K is the 25th percentile. Wages below this are outliers.
$45.9K - $53.5K
14% of jobs
The median wage is $60.8K / yr.
$53.5K - $61K
22% of jobs
$61K - $68.5K
14% of jobs
$68.5K - $76.1K
8% of jobs
$78.7K is the 75th percentile. Wages above this are outliers.
$76.1K - $83.6K
9% of jobs
$83.6K - $91.2K
9% of jobs
$91.2K - $98.7K
6% of jobs
$98.7K - $106.2K
4% of jobs
$106.2K - $113.8K
0% of jobs
$30.8K
$68.3K
$113.8K
How much do service operations manager jobs pay per year?
As of Aug 15, 2026, the average yearly pay for service operations manager in Kentucky is $68,306.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $82,900.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?
To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.
What is a service operations manager?
A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.
What are some common challenges faced by service operations managers, and how can they be effectively addressed?
Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.
What is the difference between Service Operations Manager vs Customer Service Manager?
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.
What are the most commonly searched types of Service Operations jobs in Kentucky?
The most popular types of Service Operations jobs in Kentucky are:
What are popular job titles related to Service Operations Manager jobs in Kentucky?
For Service Operations Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Kentucky look for?
The top searched job categories for Service Operations Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Service Operations Manager jobs?
Cities in Kentucky with the most Service Operations Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 6 days ago
Job description
Description
Who we are:
At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.
About the Role:
The Director, Services Operations is responsible for leading the strategic direction, operational performance, and continuous improvement of the Services Operations organization. This role provides full ownership of service delivery execution, operational excellence, and team leadership across the function, ensuring alignment with organizational goals related to customer satisfaction, efficiency, quality, and profitability.
The Director will partner closely with executive leadership and cross-functional stakeholders to drive scalable operational strategies, lead high-performing teams, and ensure consistent, high-quality service delivery. This role is accountable for both day-to-day operational performance and long-term strategic development of the Services Operations organization.
What You'll Do
Operational Leadership & Execution
Strategic Leadership
Financial & Resource Management
Team Leadership & Development
Cross-Functional & Executive Collaboration
Process Improvement & Compliance
Qualifications:
Preferred Qualifications
What We Offer
Barcodes Inc. is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.
Who we are:
At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.
About the Role:
The Director, Services Operations is responsible for leading the strategic direction, operational performance, and continuous improvement of the Services Operations organization. This role provides full ownership of service delivery execution, operational excellence, and team leadership across the function, ensuring alignment with organizational goals related to customer satisfaction, efficiency, quality, and profitability.
The Director will partner closely with executive leadership and cross-functional stakeholders to drive scalable operational strategies, lead high-performing teams, and ensure consistent, high-quality service delivery. This role is accountable for both day-to-day operational performance and long-term strategic development of the Services Operations organization.
What You'll Do
Operational Leadership & Execution
- Own overall performance and execution of Services Operations across all functional areas.
- Lead daily operations ensuring efficient service delivery, adherence to SLAs, and high-quality customer outcomes.
- Establish and manage operational KPIs, performance dashboards, and reporting structures.
- Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.
- Ensure operational readiness, capacity planning, and scalable service delivery processes.
Strategic Leadership
- Develop and execute the long-term strategic roadmap for Services Operations aligned to business objectives.
- Lead operational planning initiatives, including growth strategies, process scalability, and organizational design.
- Identify and implement opportunities to improve efficiency, reduce cost, and enhance service quality.
- Partner with executive leadership on strategic initiatives and organizational priorities.
- Drive continuous improvement initiatives across systems, processes, and workflows.
Financial & Resource Management
- Develop and manage departmental budgets, forecasts, staffing models, and resource allocation plans.
- Monitor financial and operational performance against targets and identify corrective actions when needed.
- Partner with Finance and executive leadership on planning, investment decisions, and operational cost optimization.
- Ensure effective utilization of resources to meet service demand and business objectives.
Team Leadership & Development
- Lead, develop, and coach managers and operational leaders across Services Operations.
- Build a high-performance culture focused on accountability, customer service, and continuous improvement.
- Oversee performance management, including goal setting, feedback, coaching, and development planning.
- Lead workforce planning, talent development, and succession planning initiatives.
- Foster employee engagement and retention through strong leadership and organizational clarity.
Cross-Functional & Executive Collaboration
- Partner with Sales, Finance, HR, IT, Supply Chain, and other business units to ensure operational alignment.
- Represent Services Operations in executive meetings, business reviews, and strategic planning sessions.
- Communicate operational performance, risks, and opportunities to senior leadership.
- Influence cross-functional stakeholders to support operational priorities and initiatives.
Process Improvement & Compliance
- Lead the development and enforcement of standard operating procedures (SOPs) across Services Operations, including ISO 9001.
- Drive Lean, continuous improvement, and process optimization initiatives.
- Identify systemic issues and implement long-term solutions to improve efficiency and customer experience.
- Ensure compliance with internal policies, contractual obligations, and industry standards.
Qualifications:
- Bachelor's degree in Business, Operations Management, Supply Chain, or related field (or equivalent experience).
- 10+ years of progressive leadership experience in operations, service delivery, logistics, or customer operations environments.
- 5+ years of experience leading managers and multi-level teams.
- Demonstrated success managing operational performance, KPIs, and service delivery outcomes.
- Strong financial acumen with experience managing budgets, forecasting, and resource planning.
- Proven ability to lead cross-functional initiatives and influence at the executive level.
- Strong problem-solving, analytical, and decision-making skills in complex environments.
- Excellent communication and executive presence.
Preferred Qualifications
- Experience in multi-site or distributed operations environments.
- Background in service delivery, logistics, field operations, or technical services organizations.
- Experience leading operational transformation, scaling initiatives, or organizational change.
- Lean, Six Sigma, or continuous improvement certifications preferred.
- Experience in high-growth or evolving operational environments.
What We Offer
- Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.
Barcodes Inc. is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.