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Service Operations Manager Jobs in Kentucky (NOW HIRING)

Arthrex GmbH

$200 - $250/hr

Responsible for overseeing Service Operations management, project management resources, business systems, operational analytics, training programs in support of Global Service and Repair. Join our ...

Kw Property Management And Consulting

$80 - $100/hr

The Operations Manager works under the direction of the Director of Operations and is responsible ... Service to the customer in a friendly and outgoing manner is essential, while timeliness and ...

Interstate PowerSystems

$60 - $80/hr

The Field Service Operations Supervisor will occasionally travel throughout the region to support ... Prepare, manage, and track all Preventive Maintenance (PM) quotations. * Create and administer ...

Fleet Glass Services, Inc.

$80 - $100/hr

Join the Experts in Fleet & Heavy Equipment Glass Services Founded in 1996 and headquartered in ... We proudly serve fleet managers, maintenance teams, mining operations, and risk management ...

Bluebikes

$80 - $100/hr

Assistant Operations Manager to ensure efficient daily activities of service delivery operations for Boston's bikeshare system. The assistant operations manager will be responsible for daily ...

EcoShield Pest

$60 - $80/hr

Conduct and document sales and service evaluations to ensure adherence to company standards, safety ... Qualifications * 2+ years of management experience in pest control, field operations, or fleet ...

Vcu Rrtc

$80 - $100/hr

VCU Telecommunications Services is seeking an experienced Financial & Managed Print Operations Manager to join our team. This position provides operational leadership for billing, customer service ...

New

Flexjet LLC

$100 - $125/hr

The role requires an experienced aviation professional with a strong cabin services background ... The Cabin Operations Manager is a visible leader who champions Flexjet's culture, values and ...

Conveniencerv

$60 - $80/hr

Open/Close support -- backing up the Service Manager (VP‑Ops) on the opening lineup and closing wrap. Convenience RV is hiring a Service Operations Lead to be the connective tissue between our ...

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Service Operations Manager information

See Kentucky salary details

$30.8K

$68.3K

$113.8K

How much do service operations manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for service operations manager in Kentucky is $68,306.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $82,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Kentucky?

The most popular types of Service Operations jobs in Kentucky are:

What are popular job titles related to Service Operations Manager jobs in Kentucky?

For Service Operations Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Kentucky look for?

The top searched job categories for Service Operations Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Service Operations Manager jobs?

Cities in Kentucky with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 7% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $68,306 per year, or $32.8 per hour.

FIELD SERVICE MANAGER (32715)

Erlanger, KY • On-site

Equipment Depot Inc.
See more jobs at Equipment Depot Inc.external

Full-time

Re-posted 10 days ago

Equipment Depot rating

8.9

Company rating: 8.9 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

20th of 178 rated vehicle equipment hire

Job description

POSITION SUMMARY

Coordinates the day-to-day service business at the local level (techs and service support team will report directly to this individual). Is very involved with the day-to-day service business as a working supervisor.  Ensures that his/her team provides a hassle-free experience for our customers (including our rental department). Focuses on one consistent Equipment Depot way of doing business by implementing and adhering to company-wide processes and procedures. Works with the Operations Manager to achieve business objectives (as measured by Key Performance Indicators) by improving the skills, professionalism, and efficiencies within our service operation.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential function statement(s)

  • Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations.
  • Ensures that service KPI’s (relating to efficiency, productivity, and customer satisfaction) are consistently met.
  • Assists the Service/Operations Manager in handling disciplinary issues involving personnel if/when they occur.
  • Works with his/her Service/Operations Manager to implement short- and long-term strategic plans, objectives and goals for his/her location.
  • Handles customer requests in a prompt and professional manner.
  • Assists the Service/Operations Manager in handling customer concerns and complaints.
  • Completes performance reviews as/when required for everyone within his/her organization.
  • Assists in the recruiting and development of his/her service team.

SKILLS & ABILITIES 

Education:  Minimum high school diploma or GED
Experience: At least 2 years’ experience working within a service department
Computer Skills: Basic knowledge and abilities of Microsoft Office products prior knowledge
Other Requirements: Well organized, good communication skills, team player, strong attention to detail

WORK ENVIRONMENT 

Work environment varies from office to job site to industrial locations 

OUR CORE VALUES

Passion to Perform – We are passionate to perform and focus on concrete achievements
Trust to Act – We are empowered to act, and act in a powerful way
Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
Make it Fun! – We are serious about making work fun; it’s the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
 

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