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Service Operations Manager Jobs in Kentucky (NOW HIRING)

ShipMonk

Operations Manager

Louisville, KY · On-site

Our Operations Managers drive immense business and personal growth within ShipMonk's rapidly ... Outbound, Inbound, Inventory, Value-add Services (VAS)) * Ability to manage, motivate, direct, lead ...

ShipMonk

Operations Manager

Louisville, KY

Our Operations Managers drive immense business and personal growth within ShipMonk's rapidly ... Outbound, Inbound, Inventory, Value-add Services (VAS)) * Ability to manage, motivate, direct, lead ...

Eckart

Operations Manager

Lexington, KY · On-site

Operations Manager We are seeking an experienced Operations Manager to lead daily operational ... Medical, Dental, and Vision insurance after 30 days * 401K match after one year of service * Paid ...

New

Spinoso Real Estate Gro

Operations Mgr

Louisville, KY · On-site

Manage property service providers to include establishing scope of work, soliciting qualified bids ... operations staff or service providers * Knowledge and ability to use common software programs ...

Akima, LLC

Operations Manager

Fort Campbell, KY · On-site

AGL is looking for an Operations Manager to work in Fort Campbell, KY. The Operations Manager ... Ensure proper segregation, classification, and handling of serviceable/unserviceable or hazardous ...

GRIFOLS, S.A.

Operations Manager

Owensboro, KY · On-site

... services in more than 110 countries and regions. Operations Manager The Operations Manager is a key ... member of the donor center leadership team, responsible for overseeing day-to-day operational ...

Averhealth

Operations Manager

Scottsville, KY · On-site

The Operations Manager is responsible for overseeing service delivery, performance, and execution across assigned Patient Care Centers (PCCs). This role focuses on internal operations: ensuring ...

Averhealth

Operations Manager

Scottsville, KY · On-site

$60K - $65K/yr

The Operations Manager is responsible for overseeing service delivery, performance, and execution across assigned Patient Care Centers (PCCs). This role focuses on internal operations: ensuring ...

BrightView

Operations Manager

Louisville, KY · On-site

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

Stord, Inc.

Operations Manager

Hebron, KY · On-site

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... About the Operations Manager: Stord is looking for an Operations Manager with strong communication ...

Stord

Operations Manager

Hebron, KY · On-site

By combining comprehensive commerce-enablement technology with high-volume fulfillment services ... About the Operations Manager: Stord is looking for an Operations Manager with strong communication ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Kentucky

Service Operations Manager information

See Kentucky salary details

$30.8K

$68.3K

$113.8K

How much do service operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for service operations manager in Kentucky is $68,306.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $82,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Kentucky?

The most popular types of Service Operations jobs in Kentucky are:

What are popular job titles related to Service Operations Manager jobs in Kentucky?

For Service Operations Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Kentucky look for?

The top searched job categories for Service Operations Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Service Operations Manager jobs?

Cities in Kentucky with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,306 per year, or $32.8 per hour.

Operations Manager

ShipMonk

Louisville, KY • On-site

Full-time

Re-posted 17 days ago

ShipMonk rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
Our Operations Managers drive immense business and personal growth within ShipMonk's rapidly expanding fulfillment network. Operations Managers will lead either a functional operation (Inbound, Outbound, Inventory, etc.) or an entire operational shift within a ShipMonk fulfillment center. You will be responsible for leading, developing, and engaging a team of ShipMonk leaders; with one of your main focuses being to inspire, mentor, and coach your team to constantly improve and grow as individuals and professionals.
To achieve this, Operations Managers must be creative problem solvers who are able to think outside the box, interpret and act upon data, deliver effective feedback at all levels, and achieve quantifiable business results that drive productivity and efficiency gains.
What you'll do:
  • Create and maintain a safe work environment for all Associates and Leaders
  • Operations Managers will lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates
  • Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
  • Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
  • Operations Managers create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers
  • Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity
  • Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis
  • Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)
  • Partner with other managers to share best practices across shifts and the network

What you'll need:
  • Bachelor's degree highly preferred
  • 2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries
  • 1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)
  • Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))
  • Ability to manage, motivate, direct, lead, train and develop other leaders and team members
  • Effective communication and collaboration skills
  • Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments
  • Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
  • Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
    • Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
    • Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
    • Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
    • Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
  • Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business.
  • People make ShipMonk: We believe in our team and invest in our people.
  • Own it: We take ownership of our work, our mistakes, and our successes.
  • Get sh*t done: We're a fast-paced, high-growth company that values action and results.
  • Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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