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Service Officer Jobs (NOW HIRING)

Empeople Credit Union

Service Officer

Moline, IL · On-site

$44K - $66K/yr

OVERVIEW The Service Officer is responsible for delivering an exceptional experience to members who seek help or direction via in-person, phone, or electronic channels. The Service Officer must be ...

Empeople Credit Union

Service Officer

Moline, IL · On-site

$44K - $66K/yr

The Service Officer is responsible for delivering an exceptional experience to members who seek help or direction via in-person, phone, or electronic channels. The Service Officer must be extremely ...

Empeople Credit Union

Service Officer

Moline, IL · On-site

OVERVIEW The Service Officer is responsible for delivering an exceptional experience to members who seek help or direction via in-person, phone, or electronic channels. The Service Officer must be ...

Bank of Hope

Service Officer

Los Angeles, CA · On-site

$24 - $30.50/hr

... and services, contributing to the branch's overall sales goals. * Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion ...

Hope Bank

Service Officer

Los Angeles, CA

$24 - $30.50/hr

... and services, contributing to the branch's overall sales goals. * Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion ...

Hope Bank

Service Officer

Torrance, CA

$24 - $30.50/hr

... and services, contributing to the branch's overall sales goals. * Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion ...

Clc

Community Service Officer

Grayslake, IL

$20.66/hr

Community Service Officer Job Summary: Under the administrative supervision of the Lead Community Service Officer, the Community Service Officer assists College personnel and visitors, enforces ...

Bank of Hope

Service Officer

Torrance, CA · On-site

$24 - $30.50/hr

... and services, contributing to the branch's overall sales goals. * Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion ...

City of Aberdeen

Police Service Officer

Aberdeen, WA

$5K - $6K/mo

Description The Police Services Officer provides a variety of routine and specialized public safety work relating to the care and custody of prisoners in the city jail; conducts transports of ...

Morgan Stanley

Business Service Officer

New York, NY · On-site

Morgan Stanley Business Service Officer POSITION SUMMARY Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated ...

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All JobsService Officer Jobs

Service Officer information

See salary details

$29K

$56.6K

$100.5K

How much do service officer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for service officer in the United States is $56,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Officer vs Customer Service Representative?

AspectService OfficerCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma or equivalent
Work EnvironmentBank branches, government agencies, corporate officesCall centers, retail stores, online support
Employer & Industry UsageFinancial institutions, government agencies, utilitiesRetail, telecommunications, service industries
Common Search & ComparisonOften compared for client interaction and administrative dutiesCustomer support and problem resolution

Service Officers and Customer Service Representatives both interact with clients and handle inquiries, but Service Officers often work in financial or government sectors with more administrative responsibilities, while Customer Service Representatives typically work in retail or call centers focusing on customer support.

What are Service Officers?

Service Officers are professionals who provide support and assistance in various sectors, such as government agencies, banks, or customer service organizations. Their main responsibilities often include processing client requests, handling inquiries, resolving complaints, and ensuring that services are delivered efficiently and in accordance with policies. Service Officers act as a point of contact between the organization and the public, maintaining records, and ensuring a high standard of customer satisfaction. The specific duties may vary depending on the organization and industry in which they work.

How do I become a Secret Service agent?

To become a Secret Service agent, candidates typically need a bachelor's degree, relevant work experience, and must pass a thorough background check, physical fitness test, and polygraph examination. Applicants often need to be U.S. citizens and may require specialized skills such as law enforcement or military experience. The hiring process also includes interviews and training at the Federal Law Enforcement Training Center (FLETC).

What are examples of service occupations?

Service occupations include roles such as customer service representatives, healthcare workers, hospitality staff, and administrative assistants. These jobs typically involve assisting or supporting customers, clients, or patients and often require strong communication and interpersonal skills.

What is the highest paid public service job?

In public service, high-paying roles include senior government executives such as cabinet ministers, agency heads, and top-level administrators, often earning substantial salaries and benefits. These positions typically require extensive experience, advanced degrees, and often involve political or administrative leadership responsibilities.

What job makes $10,000 a month without a degree?

A Service Officer typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles that can reach this level without a degree often include sales managers, real estate brokers, or entrepreneurs, but these require skills, networking, and sometimes licensing. Most jobs with such income levels demand significant experience, industry knowledge, or business ownership rather than formal education alone.

How does a Service Officer typically collaborate with other departments to resolve customer issues?

Service Officers regularly coordinate with departments such as operations, sales, and technical support to address customer inquiries and resolve issues efficiently. They act as a liaison, gathering necessary information and ensuring that customers receive timely and accurate solutions. This role requires strong communication skills and the ability to manage multiple tasks while maintaining a positive customer experience. Collaboration is often facilitated through meetings, shared documentation, and digital communication platforms.

What are the key skills and qualifications needed to thrive as a Service Officer, and why are they important?

To thrive as a Service Officer, you need strong customer service skills, attention to detail, and typically a diploma or degree in business administration or a related field. Familiarity with customer relationship management (CRM) systems, office software, and sometimes financial or compliance tools is often required. Excellent interpersonal communication, problem-solving abilities, and a positive attitude make someone stand out in this position. These skills and qualities are crucial for delivering efficient, accurate support and building trust with clients or stakeholders.
More about Service Officer jobs
What cities are hiring for Service Officer jobs? Cities with the most Service Officer job openings:
What are the most commonly searched types of Service Officer jobs? The most popular types of Service Officer jobs are:
Who are the top companies hiring for Service Officer jobs? The top employers for Service Officer jobs are:
What states have the most Service Officer jobs? States with the most job openings for Service Officer jobs include:
What are popular job titles related to Service Officer jobs? For Service Officer jobs, the most frequently searched job titles are:
Service Officer jobs near you
Infographic showing various Service Officer job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $56,584 per year, or $27.2 per hour.

Service Officer

Empeople Credit Union

Moline, IL • On-site

$44K - $66K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

Job description

OVERVIEW
The Service Officer is responsible for delivering an exceptional experience to members who seek help or direction via in-person, phone, or electronic channels. The Service Officer must be extremely empathetic to member concerns while supremely confident in their ability to guide the member to solutions that accomplish both the member and credit union goals. The successful Service Officer enjoys interacting with members regarding a broad range of financial situations, has excellent listening and communication skills, is adept at delivering engaging service and providing prompt problem resolution while also uncovering opportunities to build and strengthen the member's relationship.
RESPONSIBILITIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS
Knowledge Of:
  • Credit Union's products and services
  • Credit Union policies and procedures pertaining to member experience and service

Ability To:
  • Operate a PC using the following software applications Windows, Outlook, Word, and Excel.
  • Operate the Credit Union's financial software (Symitar) to access member accounts to perform transactions, account inquiries, and all other member service functions.
  • Operate in a multitude of online and software systems to serve the members.
  • Learn the differences in products and services offered by other financial institutions to those offered by the credit union.
  • Provide expeptional member service in keeping with the credit union Service Commitment.
  • Communicate effectively with members and process requests timely and accurately.
  • Work through complex member issues with patience, empathy, and confidence.
  • Use positive language and demonstrate appropriate tone based on interaction.
  • Relate to members on a human level.

ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Promotes the credit union's Service Commitment and exemplifies internal service standards; we care, we serve, we teach, and we learn.
  • Proactively educates and empowers members to utilize beneficial products and services. Specifically self-service technology: Digital Banking, Bill Payment, Remote Deposit, debit and credit cards, eStatements, ATMs and digital alerts
  • Supports all areas of the credit union by providing expert level service to members after products or services have been added to accounts.
  • Investigates and resolves a wide range of member issues and requests and supports other departments in a manner that results in an exceptional experience for the members.
  • Acts as the voice of the member by recognizing when processes or products are not Fast, Easy, and Fun, is empowered to do what is right for the member in that moment and notifies the appropriate teams to ensure these processes are changed.
  • Communicates with members via a variety of methods to include face to face,phone, email, text, secured messaging, and live chat while adhering to the credit union's Service Commitment.
  • Processes a variety of financial transactions for members including the opening and closing of specialty accounts, issuing checks, transferring funds, processing VISA cash advances, initiating wire transfers, instant issuance of debit cards, and maintaining member accounts.
  • Responds to member inquiries regarding the operation of accounts and access to services. Resolves account discrepancies, balances and reconciles accounts, adds or reduces service features on various accounts, and assists members to make the most effective usage of service offerings.
  • Works through complex debit and credit card issues to successful resolution as determined by the member.
  • Assists members in accessing all digital services and asks probing questions to ensure the member is utilizing the features that best meet their needs.
  • Provides support to our frontline sales team and branches in assisting members with complex debit, credit, account, and digital issues, that are outside of their scope of knowledge to ensure the member has the most optimal experience and their issue is resolved
  • Reviews and works various daily, weekly, and monthly reports
  • Educates members about beneficial products and services to support moving all members to our most valuable member segments.
  • Operates personal computer to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information.
  • Maintains confidentiality and privacy of member data and financial information.
  • Comply with all applicable laws, regulations, policies and procedures. Adhere to all security procedures and regulatory guidelines.
  • Must be able to work Saturday and Sunday hours as required.
  • Comply with all applicable laws, regulations, policies, and procedures, including but not limited to: Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act, and the Customer Identification Act (CIP).
  • Lobby Functions:
  • Responsible for daily credit union business including record retention, cash management, inventory, daily reconciliations, and office security. Ensure all required paperwork and documentation are accurately completed, adhering to the Credit Union's policies and procedures
  • Operate cash transaction drawer. Responsible for investigating and resolving all balancing offages and discrepancies, including MRO cash drawers and cash recycler totals
  • Represents DECU with a professional image. Ensures that the office image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use
  • Provide Notary services to members
  • Strong organizational, accuracy and detail orientation skills required

REQUIRED EDUCATION AND EXPERIENCE
  • High School diploma or GED and two years of related customer service experience.

License or Certification:
  • Bondable
  • Acceptable Credit History
  • Notary Public

COMPETENCIES:
  • Communication Skills
  • Mathematical Skills
  • Reasoning and Problem Solving Ability
  • Emotional Intelligence
  • Positive Attitude
  • Accountibility
  • Digital Dexterity

Pay Range
USD $44,166.00 - USD $66,198.00 /Yr.
Compensation & Benefits
  • Health, Dental & Vision Benefits
  • Bonus opportunity
  • 401(k) with match and profit sharing
  • Flexible Time Off

Empeople Credit Union is an EEO/Affirmative Action Employer
Empeople Credit Union is an EEO/Affirmative Action Employer.
EMPLOYMENT AT WILLEmpeople Credit Union employment is at will. Employees may resign from Empeople Credit Union as they choose. Similarly, Empeople Credit Union may terminate an employee at any time, with or without notice or cause. Nothing in this Handbook or any other manual or policy adopted by Empeople Credit Union in any way alters the at-will nature of employment at Empeople Credit Union. False statements or material omissions in the Application for Employment will be grounds for immediate termination.

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