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$29K

$56.6K

$100.5K

How much do national service officer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for national service officer in the United States is $56,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a National Service Officer?

To thrive as a National Service Officer, you need a solid understanding of veterans' benefits laws and procedures, strong case management abilities, and often a background in military service or social work. Familiarity with government databases, claims processing systems, and relevant certifications such as VA accreditation are typically required. Exceptional interpersonal skills, empathy, and attention to detail help in effectively advocating for veterans and navigating complex cases. These skills and qualities are vital to ensure accurate representation and support for veterans seeking benefits and services.

What are some common challenges National Service Officers face when supporting veterans, and how can new hires prepare to address them?

National Service Officers often encounter challenges such as navigating complex benefits systems, managing high caseloads, and providing emotional support to veterans and their families. New hires can prepare by familiarizing themselves with VA policies, developing strong organizational skills, and building empathy to handle sensitive situations. Regular training and collaboration with colleagues also help in staying updated on policy changes and best practices for effective advocacy.

What is the difference between National Service Officer vs Claims Specialist?

AspectNational Service OfficerClaims Specialist
Required CredentialsTypically requires relevant certifications or licenses in veterans' benefits or insuranceOften requires insurance or claims processing certifications
Work EnvironmentGovernment agencies, veterans' affairs offices, or insurance companiesInsurance firms, third-party claims processing centers
Employer & IndustryGovernment, veterans' services, insurance industryInsurance companies, third-party administrators
Common Search & ComparisonYesYes

While both roles involve handling claims and benefits, a National Service Officer primarily assists veterans with benefits and claims within government or veterans' organizations. In contrast, a Claims Specialist typically works in insurance companies managing various types of insurance claims. Both roles require relevant certifications and are found in related industries, but their focus and employer types differ.

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National Service Officer jobs near you
Infographic showing various National Service Officer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $56,584 per year, or $27.2 per hour.

National Service Officer

PARALYZED VETERANS OF AMERICA

Baltimore, MD • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Participate in and successfully complete a training program to gain knowledge of veterans benefits laws, regulations, and procedures.

  • Accept and develop benefits claims for submission to the Department of Veterans Affairs based on training and competence.

  • Participate in office management, community activities, and outreach programs related to veterans services.

Job description

Working at PVA provides the opportunity to join a diverse and passionate team of individuals committed to improving the lives of veterans, specifically the lives of veterans with spinal cord injuries and disease, and their caregivers.

At PVA, our employees know they are making a difference every day. Our unique backgrounds and cultures blend together to help us fulfill PVA’s mission. So, whether you’re at our National Office in Washington, D.C., or one of our several service offices across the country, you have the benefit of knowing that everything you do is part of PVA’s effort to help our veterans. Join us and make a difference!

Job Title: National Service Officer

Reports To: Region Director

Position Overview: Completes a comprehensive training program which enables the Candidate to become familiar with the full range of laws and regulations dealing with all veterans benefits and learns duties and responsibilities necessary to provide expert services offered by the Paralyzed Veterans of America through the Veterans Benefits Department and to represent veterans and their dependents with claims before the Department of Veterans Affairs.

Must be an honorably discharged veteran.

Position responsibilities and duties:

  • Participates in, and must successfully complete, all aspects of a specially designed training program.  The training will be conducted in a National Service Office as assigned.  The candidate must progress in a timely manner through the program, with minimum scores of seventy (70) percent or greater, with two or fewer test failures.
  • Develop a thorough knowledge of the Department of Veterans Affairs laws, regulations, and procedures that pertain to benefits, including, but not limited to: compensation, pension, education, accrued benefits, burial at death, loan guaranty, insurance, and medical coverage.
  • Accepts and develops selected benefits claims for submission to the Department of Veterans Affairs that are compatible with the candidate's level of training and competence.
  • Participates in all aspects of office management and operations, while maintaining a high level of professionalism to include, but not limited to, adhering to the policy of wearing business attire.
  • Actively participates in chapter, community, and other Paralyzed Veterans of America organizational activities.
  • Develops a demonstrated proficiency in the use of personal computers and software programs utilized by the Paralyzed Veterans of America.
  • Learns how to develop and maintain an active and effective outreach program.
  • Travels as required by the Veterans Benefits Department, and attends scheduled training seminars.
  • Performs other duties as assigned.
  • Upon successful completion of the training program, the candidate will be promoted to NSO II.

Qualifications:

  • Must have a minimum of a high school diploma or GED, with higher education or related experience preferred.
  • Must possess above average oral/written communication skills and strong interpersonal relation skills.
  • Must be able to obtain VA accreditation for representatives.
  • Must maintain the confidentiality of all personnel and client files and information.

Top Perks and Benefits:

  • Hybrid work schedule: Working 3 days in the office and 2 days remotely. 
  • Employer-Paid Benefits – Employer-paid benefits like Medical Insurance, Basic Life Insurance, and Long-term Disability.
  • Healthcare Insurance – Affordable Medical, Vision, and Dental options for team members and their families.
  • Optional Insurance – Including Accident, Critical Illness, Short-Term Disability, and more.
  • 401k Match–401k retirement savings plan with a guaranteed employer contribution and matching option.
  • Tuition Reimbursement – We empower our team to be the very best they can be by offering a competitive reimbursement plan for education related to your role.
  • Work-Life Balance – We honor 14 paid holidays, vacation leave starting at 15 days per year, and sick leave with no limit on the amount to be accrued.
  • Additional Benefits –Health Savings Account with an employer contribution, Parking & Transit Spending Accounts, Flexible Spending Accounts, TicketsAtWork Membership, and more!

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