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Service Officer Jobs in California (NOW HIRING)

Bank of Hope

Service Officer

Irvine, CA · On-site

$24 - $30.50/hr

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the branch, while delivering exceptional customer service. They work under the direct supervision of the ...

Hope Bank

Service Officer

Irvine, CA · On-site

$24 - $30.50/hr

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the branch, while delivering exceptional customer service. They work under the direct supervision of the ...

Hope Bank

Service Officer

Los Angeles, CA · On-site

$24 - $30.50/hr

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the branch, while delivering exceptional customer service. They work under the direct supervision of the ...

Bank of Hope

Service Officer

Los Angeles, CA · On-site

$24 - $30.50/hr

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the branch, while delivering exceptional customer service. They work under the direct supervision of the ...

Bank of Hope

Service Officer

Torrance, CA · On-site

$24 - $30.50/hr

... and services, contributing to the branch's overall sales goals. * Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion ...

Hope Bank

Service Officer

Torrance, CA · On-site

$24 - $30.50/hr

... and services, contributing to the branch's overall sales goals. * Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion ...

Morgan Stanley

Business Service Officer

San Mateo, CA · On-site

POSITION SUMMARY Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service ...

Morgan Stanley

Business Service Officer

San Mateo, CA · On-site

POSITION SUMMARY Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service ...

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All JobsService Officer JobsService Officer Jobs in California

Service Officer information

See California salary details

$28.6K

$55.8K

$99.2K

How much do service officer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service officer in California is $55,843.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $64,100.00 per year, depending on experience, location, and employer.

What is the difference between Service Officer vs Customer Service Representative?

AspectService OfficerCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma or equivalent
Work EnvironmentBank branches, government agencies, corporate officesCall centers, retail stores, online support
Employer & Industry UsageFinancial institutions, government agencies, utilitiesRetail, telecommunications, service industries
Common Search & ComparisonOften compared for client interaction and administrative dutiesCustomer support and problem resolution

Service Officers and Customer Service Representatives both interact with clients and handle inquiries, but Service Officers often work in financial or government sectors with more administrative responsibilities, while Customer Service Representatives typically work in retail or call centers focusing on customer support.

What is a service officer?

Service Officers are professionals who provide support and assistance in various sectors, such as government agencies, banks, or customer service organizations. Their main responsibilities often include processing client requests, handling inquiries, resolving complaints, and ensuring that services are delivered efficiently and in accordance with policies. Service Officers act as a point of contact between the organization and the public, maintaining records, and ensuring a high standard of customer satisfaction. The specific duties may vary depending on the organization and industry in which they work.

How does a service officer typically collaborate with other departments to resolve customer issues?

Service Officers regularly coordinate with departments such as operations, sales, and technical support to address customer inquiries and resolve issues efficiently. They act as a liaison, gathering necessary information and ensuring that customers receive timely and accurate solutions. This role requires strong communication skills and the ability to manage multiple tasks while maintaining a positive customer experience. Collaboration is often facilitated through meetings, shared documentation, and digital communication platforms.

What are the key skills and qualifications needed to thrive as a service officer, and why are they important?

To thrive as a Service Officer, you need strong customer service skills, attention to detail, and typically a diploma or degree in business administration or a related field. Familiarity with customer relationship management (CRM) systems, office software, and sometimes financial or compliance tools is often required. Excellent interpersonal communication, problem-solving abilities, and a positive attitude make someone stand out in this position. These skills and qualities are crucial for delivering efficient, accurate support and building trust with clients or stakeholders.

What are the most commonly searched types of Service Officer jobs in California?

The most popular types of Service Officer jobs in California are:

What are popular job titles related to Service Officer jobs in CA?

For Service Officer jobs in CA, the most frequently searched job titles are:

Service Officer jobs near you
Infographic showing various Service Officer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,843 per year, or $26.8 per hour.

Service Officer

Bank of Hope

Irvine, CA • On-site

$24 - $30.50/hr

Full-time

Re-posted yesterday

Bank Of Hope rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

65th of 171 rated banks

Job description

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the branch, while delivering exceptional customer service. They work under the direct supervision of the Operations Manager and ensures operational efficiency, compliance, and support in all aspects of branch activities.
Branch Operations Support:
  • Handle daily operational functions accurately and efficiently, including all other routine transactions.
  • Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols.
  • Assist with teller duties at least 25% of their time including peak hours or staff shortages, processing transactions such as deposits, withdrawals, transfers, and other routine transactions with efficiency.
  • Adhere to and enforce fraud detection and prevention protocols, reviewing any suspicious account activity and reporting potential risks.
  • Assist with the preparation and coordination of audits, following through on any corrective actions.

Customer Service & Problem Resolution:
  • Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients.
  • Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the customer relationship.
  • Act as a role model for front-line staff, ensuring that the highest levels of customer service are maintained at all times.
  • Act as an escalation point for more complex customer issues and work with other departments to provide effective solutions.
  • Identify opportunities for cross-selling and upselling bank products and services, contributing to the branch's overall sales goals.
  • Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts, helping to grow the branch's customer base.

Team Support & Leadership:
  • Help mentor tellers and other front-line staff on bank procedures, customer service standards, and operational tasks.
  • Provide guidance to the team on operational issues and ensure consistent application of best practices.
  • Assist with back-office duties as needed, including processing wire transfers, stop payments, and other administrative tasks.

Job Qualifications/Requirements
Education/Credentials
  • Minimum Education Level: High School Diploma

Prior Experience
  • Required: At least 3 years of experience working in branch operations.

Skills
  • English: Written: Advanced Verbal: Fluent
  • Required: Ability to manage multiple tasks, projects and deadlines simultaneously.
  • Required: Excellent verbal and written communication skills.
  • Required: Strong organizational skills with a willingness to adapt to change as needed in a fast paced environment.

Additional Languages: Korean preferred
The salary range for this full-time position is $24.00 - $30.50 hourly + bonus + benefits
Salary ranges are determined based on qualifications, level, and location
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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