ZipRecruiter

Log In

1

Service Manager Jobs in Washington, IL (NOW HIRING)

Quality Truck & Equipment Co

Be Seen First

Service Operations Manager

Bloomington, IL · On-site

Service Operations Manager Quality Truck & Equipment Co. - Bloomington, Illinois Lead Growth. Drive Results. Build Something Bigger. Quality Truck & Equipment Co. is seeking an experienced, results ...

Eurest

FOOD SERVICE MANAGER- NORMAL, IL

Normal, IL · On-site

$70K - $75K/yr

FOOD SERVICE MANAGER- NORMAL, IL Salary: $70,000 - $75,000 As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless ...

Eurest

FOOD SERVICE MANAGER- NORMAL, IL

Normal, IL · On-site

$70K - $75K/yr

FOOD SERVICE MANAGER- NORMAL, IL Salary: $70,000 - $75,000 As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless ...

Walmart

Auto Care Center Service Manager

Pekin, IL · On-site

$20 - $33/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

New

Walmart

Auto Care Center Service Manager

Washington, IL · On-site

$20 - $33/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

previous page

Showing results 41-60

All JobsService JobsService Manager JobsService Manager Jobs in Washington, IL

Service Manager information

See Washington, IL salary details

$31.1K

$66K

$111.8K

How much do service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service manager in Washington, IL is $65,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $75,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Washington, IL?

The most popular types of Service jobs in Washington, IL are:

What are popular job titles related to Service Manager jobs in Washington, IL?

For Service Manager jobs in Washington, IL, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Washington, IL look for?

The top searched job categories for Service Manager jobs in Washington, IL are:

What cities near Washington, IL are hiring for Service Manager jobs?

Cities near Washington, IL with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Washington, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,994 per year, or $31.7 per hour.

Service Manager - Relocation Assistance Available

Truck Centers, Inc.

Morton, IL • On-site

$79K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Truck Centers Inc. rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

12th of 159 rated car dealerships

Job description

Company Description
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.
Job Description
Are you a motivated leader who's passionate about developing people, delivering outstanding customer service, and driving operational excellence? If you thrive in a fast-paced, problem-solving environment-Truck Centers, Inc. wants to meet you!
Why Join Truck Centers, Inc.?
As a family-owned dealership with a people-first mindset, we've built a reputation for being industry leaders in both service and culture. As our next Service Manager in Morton, IL, you'll lead a dedicated team of technicians and office staff, ensuring every customer receives top-tier service throughout the repair process.
We are offering relocation assistance for this position if needed!
What You'll Do:
Lead Daily Operations
  • Manage day-to-day operations of the service department to keep things running efficiently.
  • Oversee department payroll and ensure accuracy in timekeeping.
  • Ensure compliance with company policies and OEM standards.
  • Monitor the condition of shop tools, equipment, and vehicles.

Coach, Mentor & Develop the Team
  • Support, train, and guide technicians and office personnel in their roles.
  • Host bi-weekly team huddles to align on updates, expectations, and improvements.
  • Lead onboarding, training, and development plans for new and current team members.
  • Handle performance reviews, attendance management, and team accountability.

Drive Customer Satisfaction
  • Ensure timely and professional communication with every customer.
  • Resolve service concerns promptly and professionally.
  • Collaborate with Parts and Sales to provide a seamless customer experience.
  • Oversee warranty and policy claim processes and serve as a liaison with factory reps.
  • Build relationships with current and prospective customers through regular visits.

Optimize Processes & Efficiency
  • Evaluate and improve workflow and repair cycle times.
  • Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance.
  • Conduct market research to stay competitive in labor rates, compensation, and services.
  • Ensure safety standards and compliance procedures are always met.

Contribute to Business Growth
  • Set and achieve monthly service goals.
  • Support Elite Support initiatives and participate in the Change Management Team (CMT).
  • Stay current on OEM updates, industry trends, and training opportunities.
  • Look for ways to grow our service offerings and customer base.

Qualifications
What We're Looking For:
  • 5+ years of experience leading large groups or departments, transportation or dealership experience preferred
  • Proven coaching and leadership of large, diverse teams to foster collaboration, personal and professional development
  • Strong knowledge of truck systems, parts, and dealership operations
  • Proven ability to lead, develop, and motivate a team
  • Exceptional organizational, communication, and problem-solving skills
  • Experience managing budgets, analyzing data, and driving efficiency
  • Proficiency with computers, tablets, and MS Office
  • Valid driver's license with ability to meet insurance requirements
  • Must be willing to participate in a pre-employment background check and drug screen

Preferred Qualifications:
  • Freightliner dealership experience
  • CIC Level I or II training
  • Kaizen and/or Six Sigma Green Belt certification

What We Offer:
Pay Range: $79,322.88 - $118,984.32 per year with incentive eligibility
  • 401(k) with company match
  • Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
  • Paid time off including paid volunteer time
  • Disability insurance
  • FSA and HSA options
  • Company paid Life and AD&D insurance
  • Maternity leave
  • Employee assistance program
  • Wellness program
  • Company paid uniforms

Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.
Videos To Watch
https://www.youtube.com/watch?v=8mMLEde1TFM

What Truck Centers Inc. employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply