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Service Manager Jobs in Toronto, ON (NOW HIRING)

Walmart

Customer Service Manager

Oakville, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Walmart

Customer Service Manager

Oshawa, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Apex Group Ltd

Client Service Manager

Mississauga, ON · On-site

Lead the client relationship management for Hedge Fund clients Actively cross selling our suite of services to our client base US GAAP & IFRS reporting standard for various fund structures Assisting ...

Hayward

Field Service Manager

Oakville, ON · On-site

CA$65K - CA$80K/yr

Responsibilities: * - Manage, train, and support Hayward's network of Authorized Service Centers and service partners. * Identify and onboard new Authorized Service Centers to expand the service ...

Walmart

(CAN) Customer Service Manager

Hamilton, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

Walmart

(CAN) Customer Service Manager

Burlington, ON · On-site

CA$18.55/hr

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Toronto, ON

Service Manager information

See Toronto, ON salary details

$23.9K

$57.4K

$92.1K

How much do service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service manager in Toronto, ON is $57,392.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,945.00 and $68,712.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Toronto, ON?

The most popular types of Service jobs in Toronto, ON are:

What are popular job titles related to Service Manager jobs in Toronto, ON?

For Service Manager jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Toronto, ON look for?

The top searched job categories for Service Manager jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Service Manager jobs?

Cities near Toronto, ON with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $57,392 per year, or $27.6 per hour.

Customer Service Manager

Elkay Manufacturing

Brampton, ON • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 23 days ago

Job description

Customer Service ManagerThe Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

The Customer Service Manager (Regional Operations Support Manager) oversees the end-to-end customer care management to ensure exceptional customer experience. This role leads a team responsible for order entry, product selection support, and ongoing order lifecycle management, while driving operational excellence through visual daily management and continuous improvement practices. The manager is held accountable to delivering customer care metrics that improve the overall customer experience, including phone calls, case management, and order entry.

This position will reside in Brampton, ON, which is the location of our Toronto service Centre. This person will report to the Regional Operations Manager. This position will be responsible for managing and leading a team to execute the responsibilities as noted.

Key Accountabilities
  • Support accurate and timely entry of all customer orders, ensuring alignment with pricing, terms, and product specifications & BOM's.
  • Track, communicate, and drive metrics such as order accuracy, order entry time, phone calls, emails, RMA's , part set ups, and others.
  • Leverage call & email trends to understand root causes of customer questions and work cross functionally to proactively address these gaps in information availability.
  • Identify inefficiencies in order processing, communication, or systems, and lead improvement projects to reduce waste and improve service quality.
  • Develop standard workflows, quality checks, and service-level expectations for metrics.
  • Implement and maintain visual management systems (e.g. dashboards, KPIs, workflow displays) to increase team transparency, alignment, and accountability.
  • Lead daily Gemba meetings to review performance, escalation issues, allocate resources, and communicate priorities.
  • Champion a culture of continuous improvement using Lean, Six Sigma, or similar methodologies.
  • Partner with IT and business stakeholders to optimize CRM, ERP, and other systems supporting the customer care function.
  • Analyzes and measures the effectiveness of existing contact center processes and develops sustainable, repeatable, and quantifiable process improvements.
  • Lead, coach, and develop a high-performing customer care team, fostering a positive, customer-centric culture.
  • Model professional communication, problem-solving, and customer-first decision making.
Qualifications/Requirements
  • Bachelor's degree in a related field (preferred)
  • 7+ years' experience in Customer Service/Customer Care
  • 5+ years' experience managing a Customer Service team
  • Excellent communication and people skills
  • Strong leadership skills
  • Strong commitment to employee development and engagement
  • Good writing/administrative skills, including computer skills (MS Office)
  • Demonstrated proficiency in time and project management.
  • Team oriented with the ability to influence others
  • Experience with d365 a plus
Capabilities and Success Factors
  • Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
  • Customer Focused - Driven to provide world class Customer Service
  • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Ensures Accountability - Holding self and others accountable to meet commitments.
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
Total Rewards and Benefits
  • Competitive Salary
  • Medical, Dental, Vision, Disability, AD&D, and Life Insurance
  • Competitive vacation policy
  • 12 Paid Holidays
  • Annual Bonus Eligibility
  • Educational Reimbursement
  • DCPP with eligible matching
  • Employee Stock Purchase Plan - purchase company stock at a discount!
Total Rewards and Benefits
  • Competitive Salary
  • Medical, Dental, Vision, LTD, AD&D, and Life Insurance
  • Competitive vacation policy
  • 12 Paid Holidays
  • Annual Bonus Eligibility
  • Educational Reimbursement
  • DCPP with eligible matching
  • Employee Stock Purchase Plan - purchase company stock at a discount!

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process.

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