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Service Director Jobs in Toronto, ON (NOW HIRING)

A Day in the Life As the Service Director, Foundation Engineering, you will report to the Service Line VP. You will provide strategic and operational leadership. This role is accountable for driving ...

Legal Services Director

Toronto, ON · On-site

CA$190K - CA$240K/yr

Range: 162,400.00 - 243,600.00 CAD Legal Services Director Salary Range: $190,000 - $240,000 We are ... Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.

ADP is hiring a Director, Service Delivery * Are you looking to grow your careerin an agile, dynamicenvironment with plenty of opportunities to progress? * Do you want to continuously learnthrough ...

Director of Client Services

Mississauga, ON · On-site

CA$100K - CA$120K/yr

Director, Client Services - GTA Location: Greater Toronto Area (Hybrid) Schedule: Monday to Friday ... service. Our teams operate nationwide, supporting programs that drive growth, visibility, and ...

Director of Client Services

Mississauga, ON · On-site

CA$100K - CA$120K/yr

Overview Director, Client Services - GTA Location: Greater Toronto Area (Hybrid) Schedule: Monday ... service. Our teams operate nationwide, supporting programs that drive growth, visibility, and ...

Director of Client Services

Mississauga, ON · On-site

CA$100K - CA$120K/yr

Overview Director, Client Services - GTA Location: Greater Toronto Area (Hybrid) Schedule: Monday ... service. Our teams operate nationwide, supporting programs that drive growth, visibility, and ...

Consults with senior executives on action plans to achieve revenue goals and service levels for clients and transferees. Acts as primary account manager for US Domestic and International Mobility ...

Consults with senior executives on action plans to achieve revenue goals and service levels for clients and transferees. Acts as primary account manager for US Domestic and International Mobility ...

... Direct daily activities. • Maintains food production that ensures the safety and quality of food ... Rooted in service and united by our purpose, we strive to do great things for each other, our ...

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Service Director information

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Toronto, ON?

The most popular types of Service jobs in Toronto, ON are:

What job categories do people searching Service Director jobs in Toronto, ON look for?

The top searched job categories for Service Director jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Service Director jobs?

Cities near Toronto, ON with the most Service Director job openings:

Infographic showing various Service Director job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Service Director, Foundation Engineering

Guelph, ON • Hybrid

CA$160K - CA$210K/yr

Full-time

Re-posted 9 days ago


Job description

About Us

At Onterris, we build careers grounded in purpose,responsibilityand real-world impact.

"For Planet and Progress" is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected,interwovenand international. Our scientists, engineers, field teams,consultantsand professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive.

When you join us,you'renot just forging acareer,you'rejoining a movement. A movement for better thinking, smartersolutionsand lasting impact.

Together, we will advance our way of life and protect the integrity of our environment every step of the way.

A Day in the Life

As the Service Director, Foundation Engineering, you will report to the Service Line VP. You will provide strategic and operational leadership. This role is accountable for driving financial performance, operational excellence, and safe, high-quality service delivery. As a member of the Canadian leadership team, the Service Director leads growth, develops talent, and advances business priorities through cross-functional collaboration.

This position is hybrid and requires a minimum of 3 days a week in either our Oakville, ON or Guelph, ON office. The compensation range for this role is $160,000 to $210,000, commensurate with experience, skills, and geographic location.

To thrive in this role, you'll be comfortable taking ownership of the following responsibilities:

Operations & People Leadership

  • Deliver RBU performance targets (revenue, profitability, utilization, margins, DSO, pipeline, and cost management)

  • Contribute to business planning, budgeting, and resource forecasting

  • Lead and develop Service Leads to drive performance and align with strategic goals

  • Oversee workforce planning, hiring, performance management, and succession planning

  • Foster a high-performance, collaborative culture and address performance issues proactively

  • Ensure compliance with company policies, systems, and governance requirements

  • Collaborate with functional leaders (HR, Finance, H&S, Legal, Marketing, etc.) to align operations with business objectives

Revenue & Growth

  • Support and drive revenue growth initiatives across the RBU

  • Partner with Revenue & Growth teams on account strategy, business development, and key hires

  • Promote cross-service collaboration to strengthen market position and client delivery

  • Contribute to achieving annual revenue and growth targets

Technical Excellence & Project Delivery

  • Ensure effective assignment of Project Managers, Project Directors, and technical experts

  • Promote quality, technical excellence, and adherence to project management standards

  • Oversee project performance through reviews and lifecycle controls to ensure quality and profitability

  • Align technical capabilities with client needs to enhance value delivery

  • Act as Project Director, SME, or proposal lead where appropriate

Safety

  • Champion and model a strong safety culture

  • Partner with H&S to ensure compliance with company safety standards and employee engagement

Your Expertise and Skills

These requirements reflect the knowledge, skills, and abilities that help you do your best work here.

  • Bachelor's degree in Geotechnical Engineering required; master's degree preferred. Must hold a P.Eng. designation.

  • Minimum 15 years of progressive geotechnical engineering experience following graduation, including geotechnical investigations, foundation engineering, earthworks, and advanced geotechnical analysis and design

  • Demonstrated expertise in the design and assessment of shallow foundations, deep foundations, drilled shafts, driven piles, micropiles, retaining structures, and ground improvement systems

  • Extensive experience planning, directing, and interpreting geotechnical field investigations, laboratory testing programs, instrumentation and monitoring, and subsurface characterization

  • Strong technical knowledge of soil mechanics, rock mechanics, settlement analysis, slope stability, earth retaining structures, seepage analysis, and finite element modeling

  • Experience leading foundation engineering services for major infrastructure, transportation, industrial, commercial, institutional, and land development projects

  • Proficiency with geotechnical engineering software and analytical tools such as GeoStudio, LPile, Group, Settle3D, PLAXIS, Rocscience, or equivalent platforms

  • Strong project management skills, including scope development, budgeting, resource planning, contract administration, schedule management, and financial performance monitoring

  • Experience preparing and reviewing technical proposals, statements of qualifications, technical reports, specifications, and construction documents

  • Experience leading multidisciplinary teams and mentoring engineers, project managers, and technical specialists, fostering a culture of technical excellence, knowledge sharing, and professional development

  • Successful track record in business development, client relationship management, and securing repeat and new work opportunities

  • Ability to travel up to 20%

  • A valid Class 5 or G driver's license with no restrictions

Onterris provides support in its recruitment processes to applicants with disabilities; including accommodation that considers an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to work with Human Resources directly.

This posting reflects a current vacancy that the company is actively seeking to fill.

Please note, we are not accepting third party agency applicants at this time.

Onterris is a leading global environmental solutions company partnering with organizations to solve complex challenges where environmental pressures, regulatory expectations and operational risks intersect. Guided by our mission to advance the way of life without compromising the integrity of our environment, we believe environmental responsibility and human progress are fundamentally connected. Our scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients' resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress. For more information, visit www.onterris.com.

We are an equal opportunity employer and encourage applications from people of all backgrounds. We acknowledge that these experiences and perspectives help to enrich our teams and contribute to our ongoing success. We are committed to providing access and reasonable accommodation in our employment for all applicants. For US residents, click here to learn more.