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Service Director Jobs in Whitby, ON (NOW HIRING)

Olg

Legal Services Director

Toronto, ON · On-site

CA$190K - CA$240K/yr

Range: 162,400.00 - 243,600.00 CAD Legal Services Director Salary Range: $190,000 - $240,000 We are ... Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.

Aramark

Food Service Supervisor

Scarborough, ON

CA$17.60 - CA$24/hr

... Direct daily activities. • Maintains food production that ensures the safety and quality of food ... Rooted in service and united by our purpose, we strive to do great things for each other, our ...

Miratech

Delivery Director

Toronto, ON · On-site +1

We are a global IT services and consulting company that brings together enterprise and start-up ... We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful ...

Backbase

Delivery Director

Toronto, ON · On-site

This role will directly report to Delivery Director. You will engage our customers at the executive ... You can demonstrate experience in the banking/financial services sector(s); * You have experience ...

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Service Director information

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Whitby, ON?

The most popular types of Service jobs in Whitby, ON are:

What cities near Whitby, ON are hiring for Service Director jobs?

Cities near Whitby, ON with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Whitby, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Legal Services Director

Olg

Toronto, ON • On-site

CA$190K - CA$240K/yr

Full-time

Retirement, PTO

Posted 9 days ago

Job description

Range:

162,400.00 - 243,600.00 CAD

Job Description:

Legal Services Director

Salary Range: $190,000 - $240,000

We are ready to take this game to the next level and need a passionate Legal Services Director. This role will have responsibilities which have a high impact on all aspects of OLG's business and operations and will play an important role in protecting the organization from ongoing and emerging legal and reputational risks.

YOUR ROLE IN THE GAME

Reporting to the Senior Managing Counsel, Legal Services, Corporate and Litigation, the Legal Services Director will expertly manage and oversee litigation and provide expert and strategic legal advice across the enterprise on various issues, including human resources, litigation, and privacy matters to advance OLG's strategic goals. You will also be empowered to:

  • Provide timely, practical, and strategic legal advice, support and counsel related to a variety of legal issues, including litigation, privacy and human resources matters.

  • Expertly assist in overseeing and effectively managing, directly or through external counsel, litigation and other disputes, including representing OLG before courts and tribunals as assigned.

  • Apply experience and expertise to identify and recommend practical and effective strategies, controls and measures that mitigate legal and business risk.

  • Work closely with senior leaders and functional units to advise on actual or potential areas of litigation or other legal risks and provide advice and recommendations to avoid or minimize risk and to prevent its occurrence.

  • Monitor the ongoing effectiveness of the litigation management program, recommend operational opportunities, and provide guidance in implementation as the business and environment evolve and change, identifying exposures, gaps and/or trends and making necessary adjustments.

  • Actively liaise with Provincial Government, tribunal bodies, external litigation counsel and other Government stakeholders as required for information exchange.

  • Represent OLG in negotiations and meetings with counterparts and stakeholders to strategically advance and promote OLG's objectives.

  • Provide leadership and guidance in the development and implementation of policies, procedures and standards to ensure compliance with applicable laws and regulations to protect OLG's integrity and periodic review and updating of same.

  • Provide mentorship and leadership to Senior Legal Counsel, Legal Counsel, Articling Students, Summer Students and Executive Assistants in order to ensure the success of the legal team.

  • Manage and monitor legal expenses to ensure consistent alignment with the department's fiscal mandate.

  • Conduct periodic training sessions on latest developments in these areas for GLC and internal clients.

  • Conduct and/or oversee workplace investigations.

WHAT YOU BRING TO THE GAME

Education & Experience:

  • Juris Doctor (JD) or Bachelor of Laws (LLB) degree.

  • Member in good standing with the Law Society of Ontario.

  • Minimum 8 years of progressively senior legal experience in litigation, gained through a law firm and/or in-house legal environment within a public or private sector organization.

  • Experience providing legal advice and strategic counsel to senior leaders on complex legal, business, and regulatory matters.

  • Experience conducting workplace investigations and advising on employment-related matters.

  • Experience interpreting and advising on privacy legislation, including the Freedom of Information and Protection of Privacy Act (FIPPA), is considered an asset.

Relevant Skills:

  • Advanced advocacy, negotiation, and conflict resolution skills, with the ability to influence outcomes and provide sound legal advice on complex matters.

  • Strong legal research, analysis, and drafting skills.

  • Exceptional oral and written communication skills, with the ability to build consensus, negotiate effectively, and communicate complex legal concepts to diverse audiences.

  • Demonstrated ability to manage complex legal files independently while applying strong problem-solving, strategic-thinking, and decision-making capabilities.

  • Strong relationship management skills with the ability to establish credibility and maintain productive partnerships across the organization.

  • Experience advising on employment-related matters and conducting workplace investigations.

  • Strong knowledge of privacy legislation and regulatory requirements, including FIPPA and related privacy frameworks.

  • Strategic mindset with the ability to navigate complex challenges and develop practical, business-focused solutions.

  • Inclusive and collaborative work style that fosters strong relationships, teamwork, and engagement.

  • Operates with integrity, transparency, and professionalism while maintaining the highest ethical standards.

BENEFITS OF JOINING THE WINNING TEAM

  • Group Benefits Plan: Comprehensive, employer-paid group benefits coverage.

  • Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements

  • Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.

  • Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.

  • Growth Focus: Become your best self with comprehensive support for your professional development.

  • Equity, diversity, and inclusion: Core to OLG's culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.

To learn more about our organization and other opportunities visit our career site.

We look forward to hearing from you, interested applicants please apply online by September 3, 2026.

Please Note: Unless otherwise specified, all positions are required to work fully onsite.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process.

We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply-even if you don't meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG's Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.

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