Service Manager Jobs in Stevens Point, WI (NOW HIRING)

We are currently hiring experienced, professional, growth-seeking restaurant Regional Supervisors throughout Wisconsin, Minnesota, and Michigan! Our Dunkin' / Baskin-Robbins Regional Supervisors oversee the operations, safety, systems, growth and development of our employees and business for a region of five to eight restaurants. 

Why Choose TMart?

Be part of one of the largest, fastest-growing Dunkin' Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable Certified Regional Supervisor through our paid, internal training program in six months and start reaping the benefits of a company that wants you as a partner in its development.  Opportunity knocks!

Our Certified Regional Supervisors...

...Are Set-Up to Be Successful, Long-Term:

We train our Regional Supervisors to first understand how to lead and operate a single restaurant successfully, then move them, gradually, to oversee more locations. All Managerial hires start with the title "Management Trainee". We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility. As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, General Manager Certification, Multi-Unit Manager Certification, and Regional Supervisor Certification), in addition to any bonuses they may earn through regular restaurant results / metric achievements. Your timeline for training completion will vary, based on your training focus and proven ability to lead a successful, profitable restaurant.

...Are Offered Competitive Compensation:

• Base Pay: Certified Regional Supervisors' base pay starts at $60K per year.
• Monthly Bonus: Regional Supervisors can earn up to an additional $1,600 per month hitting regular metric objectives.
• Additional Bonus: When Regional Supervisor Area locations consistently hit our four greatest metrics, they can earn an additional $100 per week!
• Year-End Bonuses: We award bonuses based on profit realized at year-end.
• Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.
• Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.
• Several Other Merit-Based Bonuses!

...Are Eligible for a NUMBER of Benefits:

• Health Benefits (health, dental, and vision)*
• 401k and 401K matching*
• Short- and Long-Term Disability*
• Flexible Spending Account*
• Life Insurance*
• Paid time off*
• Paid training

*Eligibility requirements

...Are Eligible for Other Company Perks, Programs, and Advancement:

• Use of Company Automobile (clean driving record permitting)
• Use of Company Phone
• Use of Company Laptop
• Certified Regional Supervisors are eligible to advance into our Company Director Training Program and move to the next step of building their career at TMart!
• Scholarship Opportunities (up to $3,000 per employee per year)
• Flexible Schedules
• Employee Assistance Program
• Employee Discounts
• Annual Apparel Gifts
• Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes!

Responsibilities Include:

• Coaching and developing Restaurant Managers to effectively manage a singular restaurant. This includes the training and development of their knowledge and understanding of general business operations, financials, people development, staffing, problem-solving, safety and security, cleanliness, maintenance, follow-up, applicable laws, and compliance. Creates and executes effective action plans when objectives are not met and ensures correction of underperforming individuals / teams.
• Communicating and confirming understanding of company goals, expectations, and initiatives to Restaurant Mangers. Ensuring communication is delivered, as needed, from Restaurant Managers to all required employees. Engaging the appropriate follow-up to see those goals, expectations and initiatives are realized.
• Leading and developing high-performing Management Team Members by overseeing consistent recruitment selection, onboarding, training, mentoring, performance management, and ongoing professional development by providing training tools, honest feedback, coaching and support of personal and professional goals.
• Promoting an environment where there is a sense of urgency to satisfy guests. Taking all proactive and reactive actions necessary to keep the guest service platform, location-specific needs, and feedback communicated and addressed.
• Having systems and processes in place to confirm completion of regular reporting and all necessary tasks by all restaurants to ensure compliance of Company, Brand, State, and Federal requirements, as well as operational success.  
• Identifying and resolving issues in a timely manner. Identifying root cause of problems and guides the Restaurant Manager to implement solutions to prevent them from recurring. Using information at hand to make decisions and empowers others to make decisions as well.
• Understanding and evaluating competition and applying expertise to address business opportunities. Oversees effective execution of all marketing requirement needs, initiatives, and product launches.
• Communicating results, recognizing top performance, sharing best practices, and encouraging a collaborative, celebratory environment within the Area.
• Ensures compliance with applicable laws within district, including Federal, State, and local labor laws.

This position DOES have flexible hours, but Regional Supervisors must be available to work any shift that is required which includes all shifts, holidays, and weekends.

Key Competencies:

• FIVE YEARS previous leadership experience in retail, restaurant or hospitality management IS REQUIRED.
• Must have a strong understanding of company financials and how to influence and ensure consistent, positive change in key restaurant metrics.
• Organization and effective follow-up with teams is essential for success.
• Produces professional and clear, concise communication (both written and spoken).
• Demonstrates honesty, integrity, clean image, and a positive influence.
• Identify, attract, recruit, and retain individuals with leadership and managerial talent.
• Exercises good time-management and problem-solving.

*All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.