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Service Manager Jobs in Rochester, MI (NOW HIRING)

ARNAZ Automotive

Automotive Service Manager

Southfield, MI · On-site

$85K - $160K/yr

Founded in 2013, we've built a business based on strong relationships, expert service, and an unbeatable team culture. Now, we're looking for a high-energy, driven Store Manager to lead one of our ...

IHI Ionbond Inc.

Be Seen First

Customer Service Manager

Madison Heights, MI · On-site

$55K - $75K/yr

Customer Service Manager - Madison Heights, Michigan Are you a dynamic and energetic leader who thrives in a fast-paced, industrial environment? Do you excel at building strong relationships, staying ...

Ionbond

Customer Service Manager

Madison Heights, MI · On-site

Ionbond is a customer-focused organization, and we're seeking a Customer Service Manager with excellent attention to detail, outstanding communication skills, and a passion for delivering top-tier ...

Midas

Automotive Service Manager

Southfield, MI · On-site

$85K - $140K/yr

Train and manage Service Advisors, CSRs, and Technicians. * Monitor KPIs like technician productivity, first-time fix rate, and service time. * Conduct meetings, set goals, and drive sales ...

Meijer

Customer Service Manager

Macomb, MI · On-site

One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

Safe Tire & Auto

Floating Service Manager

Warren, MI · On-site

Responsibilities Deliver exceptional customer service while listening and consulting customers Following up with customers, services requested, estimated completion times etc. Oversee complete ...

Mr. Rooter

Plumbing Service Manager

Macomb, MI · On-site

$75K - $150K/yr

We're looking for an experienced Plumbing Service Manager to join our leadership team and help drive performance, develop people, and deliver exceptional customer experiences. If you're a natural ...

Mr. Rooter

Plumbing Service Manager

Royal Oak, MI · On-site

$75K - $150K/yr

We're looking for an experienced Plumbing Service Manager to join our leadership team and help drive performance, develop people, and deliver exceptional customer experiences. If you're a natural ...

Aramark

Food Service Manager

Sterling Heights, MI

The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where ...

Aramark

Food Service Manager

Sterling Heights, MI

The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where ...

Unifirst

Route Service Manager - UniFirst

Pontiac, MI · On-site

Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives ...

Aramark

Food Service Manager

Sterling Heights, MI · On-site

The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where ...

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Service Manager information

See Rochester, MI salary details

$30.4K

$64.4K

$109.1K

How much do service manager jobs pay per year?

As of May 31, 2026, the average yearly pay for service manager in Rochester, MI is $64,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,100.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in Rochester, MI? The most popular types of Service jobs in Rochester, MI are:
What job categories do people searching Service Manager jobs in Rochester, MI look for? The top searched job categories for Service Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Service Manager jobs? Cities near Rochester, MI with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Rochester, MI as of May 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $64,404 per year, or $31 per hour.

Automotive Service Manager

ARNAZ Automotive

Southfield, MI • On-site

$85K - $160K/yr

Full-time

Medical, PTO

Posted 24 days ago

Job description

Drive Success with ARNAZ Automotive Group!

Are you a natural leader with a strong entrepreneurial mindset? Do you thrive in a fast-paced, high-performance environment where your success is directly rewarded? If you're ready to take ownership of a high-volume automotive service center, this opportunity is for you!

At ARNAZ Automotive Group, we’re a family-owned, multi-unit Tire & Auto Service retailer with a passion for delivering unmatched customer experiences. Founded in 2013, we’ve built a business based on strong relationships, expert service, and an unbeatable team culture. Now, we’re looking for a high-energy, driven Store Manager to lead one of our top-performing locations to new heights!

Why You’ll Love This Role:

This isn’t just another management job—it’s an ownership-level opportunity where your performance directly determines your rewards. If you have a passion for leadership, sales, and operational excellence, this is your chance to make an impact, grow your career, and build a legacy.

What You’ll Do:

???? Own the Business – Drive store performance, exceed sales goals, and create an environment where customers keep coming back.
???? Lead a Winning Team – Recruit, train, and develop a high-performing crew of technicians and sales professionals.
???? Build Customer Relationships – Establish trust, deliver top-tier service, and turn first-time visitors into lifelong clients.
???? Direct Workflow in the Service Department – Manage technicians, oversee repair jobs, and quality-check completed work.
???? Manage Store Operations – Keep everything running smoothly, from inventory and vendor relations to facility upkeep and paperwork.
???? Maximize Profitability – Audit ROs, ensure repairs are done right, and close tickets quickly to keep revenue flowing.
???? Be a Sales & Service Champion – Meet and exceed key performance targets while maintaining high-quality customer interactions.

What You Need to Succeed:

✔️ 3-5 years of automotive retail sales and/or management experience (tire & service industry preferred)
✔️ Proven leadership skills – You know how to inspire, coach, and build a winning team.
✔️ Exceptional communication & problem-solving abilities – You’re quick on your feet and can handle any challenge.
✔️ Strong business acumen – You understand store operations, sales, and customer retention.
✔️ Availability to work retail hours – Including weekends, evenings, and holidays.
✔️ A valid driver’s license – Because we need leaders who can jump in when needed.

What’s in It for You?

???? Guaranteed Base Salary + Commission Pay – Performance-driven earnings with unlimited potential.
???? Group Health Insurance – We've got you covered.
????️ Paid Vacation – Enjoy well-deserved time off.
???? 8+ Paid Holidays Per Year – Work hard, celebrate harder.
???? High-Volume Store Opportunity – The more you grow the business, the more you earn.
???? Clean, Modern Work Environment – Work in a professional, well-equipped shop with the best tools and tech.

Your Future Starts Here!

This is more than just a job—it’s a career-defining opportunity. If you have the drive, ambition, and leadership skills to run a high-performing automotive center like it’s your own business, apply today and let’s build something great together! ????