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Service Manager Jobs in Rochester, MI (NOW HIRING)

Safe Tire & Auto

Floating Service Manager

Warren, MI · On-site

ResponsibilitiesDeliver exceptional customer service while listening and consulting customersFollowing up with customers, services requested, estimated completion times etc.Oversee complete vehicle ...

Mr. Rooter

Plumbing Service Manager

Royal Oak, MI · On-site

$75K - $150K/yr

We're looking for an experienced Plumbing Service Manager to join our leadership team and help drive performance, develop people, and deliver exceptional customer experiences. If you're a natural ...

Mr. Rooter

Plumbing Service Manager

Macomb, MI · On-site

$75K - $150K/yr

We're looking for an experienced Plumbing Service Manager to join our leadership team and help drive performance, develop people, and deliver exceptional customer experiences. If you're a natural ...

Goodyear

Service Manager - Warren, MI

Warren, MI · On-site

General Description As a Service Manager you will gain hands‑on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will ...

Fresh Thyme

Food Service Manager

Rochester Hills, MI · On-site

The Food Service Manager is responsible for managing all aspects of the Food Service Department including staff, sales, margin, and labor. They are required to assist customers as needed and maintain ...

Loomis

Field Service Manager

Detroit, MI · On-site

$75K - $90K/yr

The Field Service Manager role possesses transformational leadership ability, exceptional executions skills, innovative thinking, laser focus on delivering exceptional customer experience and ...

McGrath Rent Corp

Field Service Manager

Detroit, MI · On-site

$63K - $100K/yr

Work closely with project managers and sales reps for service-related opportunities in the field. * Work closely with the Production Scheduler and Supervisors to verify building and material meet ...

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Service Manager information

See Rochester, MI salary details

$30.4K

$64.4K

$109.1K

How much do service manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for service manager in Rochester, MI is $64,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,100.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Rochester, MI?

The most popular types of Service jobs in Rochester, MI are:

What are popular job titles related to Service Manager jobs in Rochester, MI?

For Service Manager jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Rochester, MI look for?

The top searched job categories for Service Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Service Manager jobs?

Cities near Rochester, MI with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $64,404 per year, or $31 per hour.

Floating Service Manager

Warren, MI • On-site

Safe Tire & Auto
See more jobs at Safe Tire & Autoexternal

Full-time

Medical, Dental, Vision

Re-posted 22 days ago

Job description

ResponsibilitiesDeliver exceptional customer service while listening and consulting customersFollowing up with customers, services requested, estimated completion times etc.Oversee complete vehicle inspections and then make comprehensive recommendations-building computerized repair orders and sourcing partsDeliver and discuss pricing estimates with customers as well as promoting shop service specialsOversee technicians' inspectionsOther duties as assignedWillingness to develop into a Store Team Leader positionQualificationsGeneral automotive knowledgeExcellent customer service dispositionGood communication skillsLeadership abilityAbility to work a flexible retail schedule of 46 hours per week.Valid driver's licenseWe offer medical, dental and vision insurances, the 1st of the month following 90 days of continuous employment.Vacation 5 days after 180 days of employment, 2 weeks at 1 year work anniversaryPaid holidays after 90 days of continuous employment.We are closed most if not all major holidays