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Service Manager Jobs in Rochester, MI (NOW HIRING)

Steris Corporation

Area Service Manager

Livonia, MI · On-site

$93K - $126K/yr

Position Summary The IMS Area Service Manager is a hands-on operational and commercial leader, employee coach, and Customer relationship manager. This role reports to the regional AVP and is ...

Ionbond

Customer Service Manager

Madison Heights, MI · On-site

Ionbond is a customer-focused organization, and we're seeking a Customer Service Manager with excellent attention to detail, outstanding communication skills, and a passion for delivering top-tier ...

Midas

Automotive Service Manager

Southfield, MI · On-site

$85K - $140K/yr

Train and manage Service Advisors, CSRs, and Technicians. * Monitor KPIs like technician productivity, first-time fix rate, and service time. * Conduct meetings, set goals, and drive sales ...

Safe Tire & Auto

Floating Service Manager

Warren, MI · On-site

Responsibilities Deliver exceptional customer service while listening and consulting customers Following up with customers, services requested, estimated completion times etc. Oversee complete ...

Mr. Rooter

Plumbing Service Manager

Macomb, MI · On-site

$75K - $150K/yr

We're looking for an experienced Plumbing Service Manager to join our leadership team and help drive performance, develop people, and deliver exceptional customer experiences. If you're a natural ...

Mr. Rooter

Plumbing Service Manager

Royal Oak, MI · On-site

$75K - $150K/yr

We're looking for an experienced Plumbing Service Manager to join our leadership team and help drive performance, develop people, and deliver exceptional customer experiences. If you're a natural ...

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All JobsService Manager JobsService Manager Jobs in Rochester, MI

Service Manager information

See Rochester, MI salary details

$30.4K

$64.4K

$109.1K

How much do service manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for service manager in Rochester, MI is $64,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,100.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Rochester, MI? The most popular types of Service jobs in Rochester, MI are:
What job categories do people searching Service Manager jobs in Rochester, MI look for? The top searched job categories for Service Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Service Manager jobs? Cities near Rochester, MI with the most Service Manager job openings:
Service Manager jobs near you

Guest Service Manager

Aqua Tots Swim School - AT Berkley, LLC

Troy, MI • On-site

$36K - $40K/yr

Full-time

Posted 7 days ago

Job description

If you are looking for a FUN and AWESOME place to work, then look no more. Aqua Tots Swim Schools Berkley is looking for a Guest Service Manager. Must be able to multitask, be extremely organized, manage a team, and work in a fast-paced environment.
Looking to fill position ASAP. Hiring process can take less than 1 week!!
Salary:$36,000+ per year Based on Experience
We offer:
  • Flexible set schedules
  • Weekly pay
  • Bonuses - monthly, quarterly, and yearly
  • Weekend meals
  • Benefits Package
  • Growth Opportunities

Requirements:
  • Availability to work full time
  • Availability to work one weekend shift from 8:30am-3pm (Saturday or Sunday)
  • Ability to manage and lead a team
  • Work alongside General Manager and Aquatics Manager to provide a positive work environment
  • Maintain a clean, organized, and safe work area
  • Ability to process orders and order supplies as needed
  • 2 years management experience
  • Building relationships with staff and customers

Must be able to accommodate 37-40 hrs per week. Schedule requires 4 weekdays (Monday-Friday) of a work schedule that can range from 930am-8pm and we require 1 weekend day (Saturday or Sunday) with a shift from 830am-300pm.
Duties:
  • Scheduling
  • Training
  • Staffing
  • Payroll
  • Ordering supplies
  • Sales
  • Customer service
  • Managing and leading a team

Position is salaried based on experience.

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