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Service Manager Jobs in Rochester, MI (NOW HIRING)

Beztak

Service Manager

Farmington, MI · On-site

Beztak is looking to hire a Service Manager to join our team. This position is responsible for supervising their maintenance team to ensure the property, grounds, and equipment are safe, orderly, and ...

VIP Truck Center, LLC

Service Manager

Livonia, MI

VIP Truck Center, a Volvo Class 8 Truck and Ford Medium Duty Truck dealership is looking to fill the position of Service Manager. *Monitor and control the performance and profitability of the ...

VIP Truck Center, LLC

Service Manager

Livonia, MI · On-site

VIP Truck Center, a Volvo Class 8 Truck and Ford Medium Duty Truck dealership is looking to fill the position of Service Manager. *Monitor and control the performance and profitability of the ...

Safe Tire & Auto

Service Manager

Roseville, MI · On-site

Responsibilities Deliver exceptional customer service while listening and consulting customers Following up with customers, services requested, estimated completion times etc. Oversee complete ...

Safe Tire & Auto

Service Manager

Novi, MI · On-site

Responsibilities Deliver exceptional customer service while listening and consulting customers Following up with customers, services requested, estimated completion times etc. Oversee complete ...

Midas

Automotive Service Manager

Shelby, MI · On-site

$40K - $70K/yr

Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...

Limbach Holdings, Inc.

Area Service Manager

Pontiac, MI · On-site

$118K - $140K/yr

As Area Service Manager, you will be responsible for the traditional mechanical service component of the integrated ODR business including preventative maintenance, fixed price work orders ...

Limbach Company LLC

Area Service Manager

Pontiac, MI

$118K - $140K/yr

As Area Service Manager, you will be responsible for the traditional mechanical service component of the integrated ODR business including preventative maintenance, fixed price work orders ...

Steris Corporation

Area Service Manager

Livonia, MI · On-site

$93K - $126K/yr

Position Summary The IMS Area Service Manager is a hands-on operational and commercial leader, employee coach, and Customer relationship manager. This role reports to the regional AVP and is ...

IHI Ionbond Inc.

Be Seen First

Customer Service Manager

Madison Heights, MI · On-site

$55K - $75K/yr

Customer Service Manager - Madison Heights, Michigan Are you a dynamic and energetic leader who thrives in a fast-paced, industrial environment? Do you excel at building strong relationships, staying ...

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All JobsService Manager JobsService Manager Jobs in Rochester, MI

Service Manager information

See Rochester, MI salary details

$30.4K

$64.4K

$109.1K

How much do service manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for service manager in Rochester, MI is $64,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,100.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in Rochester, MI? The most popular types of Service jobs in Rochester, MI are:
What job categories do people searching Service Manager jobs in Rochester, MI look for? The top searched job categories for Service Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Service Manager jobs? Cities near Rochester, MI with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Rochester, MI as of May 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $64,404 per year, or $31 per hour.
Service Manager

Service Manager

Beztak

Farmington, MI • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 15 days ago

Beztak rating

5.5

Company rating: 5.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

138th of 153 rated real estate companies

Job description

Beztak, a national Real Estate Development, Construction, and Property Management company, wants you to join our family of talented individuals. We are seeking to hire bright, dynamic leaders who have a passion for service and a commitment to excellence.
Beztak is looking to hire a Service Manager to join our team. This position is responsible for supervising their maintenance team to ensure the property, grounds, and equipment are safe, orderly, and visibly appealing.
ESSENTIAL FUNCTIONS:
  • Oversees the coordination of building space allocation and layout, communication services, and facility expansion.
  • Plans budgets and schedules facility modifications, including cost estimates.
  • Inspects construction and installation progress.
  • Motivate and hold accountable a team to provide excellent customer service and high-quality repairs in a timely manner.
  • Performs various duties such as building repairs, snow removal, or groundskeeping to provide residents with a clean and well-maintained living environment.
  • Responsible for the hiring of team members and providing continuous learning and development of their team.
  • Documents replacement of appliances, carpet, vinyl, water heaters, condensers, etc., in all units. Also tracks systems repairs, apartment painting (full paint or touch-up), refrigerator coil cleaning, and other major repairs.
  • Working in a high-pressure environment, interacting with difficult customers/vendors, handling urgent matters, resolving conflicts, having effective interpersonal skills.
  • Operating a company vehicle or personal vehicle (as required) to perform job duties. Candidates must be willing and able to drive for work-related purposes as needed.

PERSONAL QUALITIES:
  • Flexible, innovative, and demonstrates the ability to lead and manage
  • High integrity, positive attitude, mission driven and self-directed

QUALIFICATIONS AND EDUCATION:
  • High school diploma or related Vocational Training and/or equivalent work experience
  • HVAC knowledge and EPA certification preferred
  • 1-2 years supervisory experience

BEZTAK PERKS & BENEFITS:
Beztak has an exciting, growth-focused culture, and we strongly believe in promotion from within. While certain positions require past work experience in a specific role, you don't have to have any experience in property management to join the Beztak team. Beztak culture is one that is built upon the three E's: Excellent, Ethical and Effective, and we pride ourselves on benefits programs and perks that take care of our team.
Some of our most popular benefits include:
  • 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation
  • Generous Paid Time Off in addition to paid company holidays and a "Float" Holiday to celebrate a day or holiday that you hold special
  • Life Insurance, provided at no cost to the employee.
  • Five medical plan options - several including a Health Savings Account with an employer contribution
  • Employee Assistance Program - free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
  • Employee Referral Program
  • Tuition Reimbursement Program

PHYSICAL DEMANDS
This position requires frequent standing and walking with occasionally climbing stairs, bending over, or reaching overhead. Pulling, lifting, or carrying up to 50 pounds.
WORK ENVIRONMENT
  • Work is performed in both indoor and outdoor environments, including occupied and unoccupied apartment units, maintenance shops, and common areas.
  • Exposure to varying weather conditions such as heat, cold, rain, and snow is common. May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.
  • Exposure to dust, dirt, pollen, debris, cleaning agents, paint fumes, construction or repair-related odors and other airborne particles.
  • Occasional exposure to grounds maintenance chemicals such as fertilizers, herbicides, pesticides, and ice melt.
  • Exposure to moderate to loud noise levels from tools, machinery, and equipment.
  • May involve working in confined spaces, heights, and areas with limited ventilation.
  • Use of personal protective equipment (PPE) such as gloves, goggles, masks, and hearing protection may be required.
  • You will also periodically be confined to a vehicle.

REASONABLE ACCOMODATION STATEMENT
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

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