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Service Manager Jobs in Rochester, MI (NOW HIRING)

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Guest Service Manager

Troy, MI · On-site

Guest Service Manager (GSM) - also called Front Desk Manager * Full Time, Salaried position with Benefits A Guest Service Manager is responsible for working hand in hand with their management team. A ...

Turning Point Search

Guest Service Manager

Troy, MI · On-site

Guest Service Manager (GSM) - also called Front Desk Manager * Full Time, Salaried position with Benefits A Guest Service Manager is responsible for working hand in hand with their management team. A ...

Mr. Rooter of Macomb

Plumbing Service Manager

Macomb, MI · On-site

$75K - $150K/yr

We're looking for an experienced Plumbing Service Manager to join our leadership team and help drive performance, develop people, and deliver exceptional customer experiences. If you're a natural ...

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Showing results 21-40

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Service Manager information

See Rochester, MI salary details

$30.4K

$64.4K

$109.1K

How much do service manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for service manager in Rochester, MI is $64,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,100.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Rochester, MI?

The most popular types of Service jobs in Rochester, MI are:

What are popular job titles related to Service Manager jobs in Rochester, MI?

For Service Manager jobs in Rochester, MI, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Rochester, MI look for?

The top searched job categories for Service Manager jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Service Manager jobs?

Cities near Rochester, MI with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $64,404 per year, or $31 per hour.

Regional Service Manager

Troy, MI • On-site

Mobile Air & Power Rentals
Construction • 51 - 200 employees
Learn more about Mobile Air & Power Rentalsexternal

$124K - $145K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

At Mobile Air & Power Rentals, we provide innovative cooling, heating, dehumidification, and power solutions for our customers nationwide. We rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing their operations and memorable events.

We are immediately hiring a Regional Service Manager to join our dynamic team.

Why Mobile Air? Here are some of the perks & rewards:

  • Competitive pay with quarterly bonus opportunities  
  • Health, Vision, and Dental Insurance  
  • Life Insurance   
  • 401k with company match  
  • Paid time off (vacation, sick days, holidays)  
  • Career development and advancement potential  
  • Employee discount programs  

What you’ll do:

  • Oversee operations of smaller branch rental offices within the assigned region and maintain direct management of the home branch.
  • Provide leadership by ensuring consistency in business processes across branches.
  • Deploy and ensure adherence to service procedures in each branch.
  • Collaborate with Service Managers, other Regional Service Managers, and VP/GM’s to enhance interaction within the Service Department.
  • Manage key metrics to ensure employee, customer, and financial goals are achieved in the region.
  • Work with branch service leadership to optimize service processes.
  • Coach and support branch personnel for positive employee relations, growth opportunities, and performance evaluations.
  • Conduct audits of branch operations and service procedures to drive consistency.
  • Ensure compliance with core values and safety standards across all branches.
  • Communicate Service Group goals, provide resources and direction, and track progress toward those goals through regular visits to assigned branches.
  • Manage assets in collaboration with branch service leadership to maintain equipment standards.
  • Establish training initiatives covering equipment operation, troubleshooting, preventive maintenance, and safety training.
  • Utilize a voice-of-the-customer approach to gather feedback from internal and external customers.
  • Perform other duties as assigned.

We’re looking for the following skills/experience: 

  • Minimum of 3 years’ experience in the HVAC rental industry or similar field, preferably as a service manager.
  • Availability for after-hours support due to the needs of the rental business.
  • Associate's degree from an accredited vocational college preferred.
  • At least 1 year of supervisory experience.
  • Proficient in Microsoft Office products or other comparable systems; experience with MRP or rental software preferred.
  • Proven ability as a self-starter, capable of working independently.
  • Willingness to travel up to 40% of the time.

 Join our team of dedicated professionals and contribute to the success of our HVAC operations while advancing your career in a fast-paced environment!


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