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Service Manager Jobs in Rochester, MI (NOW HIRING)

Midas

Automotive Service Manager

Shelby, MI · On-site

$40K - $70K/yr

Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...

Hobby Lobby

Customer Service Manager

Roseville, MI · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Car Guys Inc.

Automotive Service Manager

Rochester, MI · On-site

$100K - $150K/yr

You must have a solid track record as a Service Manager. * You must have a desire to be the best at what you do. * Must have a keen knowledge and understanding of the how the Service and parts ...

New

Huntington

Area Service Manager

Detroit, MI · On-site +1

The Area Service Manager is responsible for the management of onboardingof Commercial and Treasury Management customers for a large, multi-region area. Duties and Responsibilities: * As a Senior ...

Midas

Automotive Service Manager

Southfield, MI · On-site

$85K - $140K/yr

Train and manage Service Advisors, CSRs, and Technicians. * Monitor KPIs like technician productivity, first-time fix rate, and service time. * Conduct meetings, set goals, and drive sales ...

Safe Tire & Auto

Floating Service Manager

Warren, MI · On-site

Responsibilities Deliver exceptional customer service while listening and consulting customers Following up with customers, services requested, estimated completion times etc. Oversee complete ...

Unifirst

Route Service Manager - UniFirst

Pontiac, MI · On-site

Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives ...

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Service Manager information

See Rochester, MI salary details

$30.4K

$64.4K

$109.1K

How much do service manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for service manager in Rochester, MI is $64,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,100.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

What is the role of a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Rochester, MI? The most popular types of Service jobs in Rochester, MI are:
What are popular job titles related to Service Manager jobs in Rochester, MI? For Service Manager jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Rochester, MI look for? The top searched job categories for Service Manager jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Service Manager jobs? Cities near Rochester, MI with the most Service Manager job openings:
Service Manager jobs near you
SERVICE MANAGER

SERVICE MANAGER

Morgan Engineering Systems Inc

Royal Oak, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Crane Technician

Position Summary:

For more than 150 years, Morgan has been committed to offering world class solutions for the metals industry. At Morgan, we position our customers for success by collaborating with them to enhance safety, improve efficiency, and deliver value through the world’s most advanced material handling systems—while building a better future for our employees and community.

Due to growth, we are looking for a full-time Crane Technician to join our team.

You will assemble, install, and maintain Morgan’s industrial overhead cranes at customer sites across the U.S while ensuring that innovation comes standard with every order.

Join our team to help us fulfill our vision: To challenge the possibilities of today by thinking differently.

Responsibilities:

  • Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites across the U.S.
  • Perform preventative maintenance on overhead cranes
  • Inspect mechanical and electrical systems on overhead cranes
  • Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical systems
  • Must be able to work safely and efficiently at heights of up to 100 feet

Education/Experience:

  • High school diploma or equivalent
  • At least 1 year experience in a related industry
  • Welding experience is a plus
  • Ability to read blueprints and use metrological instruments such as micrometers
  • Basic organization, communication, and problem-solving skills
  • Must have own tools
  • Skills in one or more of the following areas preferred:
    1. Millwright work
    2. Iron work
    3. Pipefitting
    4. Electrical meters
    5. Basic machining
    6. Basic welding
    7. Basic rigging

Benefits:

  • Competitive wages
  • Comprehensive benefits package, including:
    1. Health insurance
    2. Dental insurance
    3. Vision insurance
    4. Life insurance
    5. 401(K)
    6. 401(K) matching
    7. Paid time off


About Morgan:

For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients’ businesses forward. To learn more about our company or apply for this position, visit www.morganengineering.com.

Disclaimer:

Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.