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Service Manager Jobs in Rice Lake, WI (NOW HIRING)

Bass Pro Shops

Service Manager - Boats

Rice Lake, WI · On-site

The Freestanding Boat Services Manager is under the supervision of the Boat Manager. This role manages and provides daily direction to the associates in the Boat Service area within a Bass Pro Shops ...

Kwik Trip, Inc.

Customer- Food Service

Turtle Lake, WI · On-site

$14.50 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Rice Lake, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer- Food Service

Cumberland, WI · On-site

$14.50 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer- Food Service

Ladysmith, WI · On-site

$14.50 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Rice Lake, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Spooner, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Kwik Trip, Inc.

Customer - Food Service

Barron, WI · On-site

$15 - $20.30/hr

Customer - Food Service Coworker: Kwik Trip is seeking energetic, outgoing, and positive people to make a difference in the communities we serve. Our Customer - Food Service Coworkers give the best ...

Dunkin

Regional Supervisor

Rice Lake, WI · On-site

$60K/yr

As our Management Trainees advance through the levels of managerial training, we offer ... Taking all proactive and reactive actions necessary to keep the guest service platform, location ...

T Mart

Regional Supervisor

Rice Lake, WI

$60K/yr

As our Management Trainees advance through the levels of managerial training, we offer ... Taking all proactive and reactive actions necessary to keep the guest service platform, location ...

Baskin Robbins

Regional Supervisor

Rice Lake, WI

$60K/yr

As our Management Trainees advance through the levels of managerial training, we offer ... Taking all proactive and reactive actions necessary to keep the guest service platform, location ...

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All JobsService JobsService Manager JobsService Manager Jobs in Rice Lake, WI

Service Manager information

See Rice Lake, WI salary details

$32.5K

$68.9K

$116.6K

How much do service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service manager in Rice Lake, WI is $68,852.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $79,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Rice Lake, WI? The most popular types of Service jobs in Rice Lake, WI are:
What job categories do people searching Service Manager jobs in Rice Lake, WI look for? The top searched job categories for Service Manager jobs in Rice Lake, WI are:
What cities near Rice Lake, WI are hiring for Service Manager jobs? Cities near Rice Lake, WI with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Rice Lake, WI as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $68,852 per year, or $33.1 per hour.

Service Manager - Boats

Bass Pro Shops

Rice Lake, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Bass Pro Shops rating

6.5

Company rating: 6.5 out of 10

Based on 434 frontline employees who took The Breakroom Quiz

15th of 39 rated national retailers

Job description

POSITION SUMMARY:
The Freestanding Boat Services Manager is under the supervision of the Boat Manager. This role manages and provides daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail, and parts activities.
ESSENTIAL FUNCTIONS:
  • Supports the Boat Manager in the achievement of the departments or dealership's financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
  • Provides daily supervision and direction to the associates in the Service Department.
  • Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer's satisfaction on a timely basis.
  • Maintains and constantly strives to increase associate productivity.
  • Maintain a safe, clean, and secure work environment.
  • Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
  • Assists the Boat Manager to staff the Service area with customer-oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
  • Resolves customer and associate opportunities with Boat Manager.
  • Assists the Boat Manager with coordination of all "Special Events" to include Boat Shows, Classic events and / or other on or off-site promotional activities.
  • Manages and ensures accuracy of unit and parts inventories.
  • Ensures warranty claims are created, submitted and warranty payments received on a timely basis.
  • Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.
  • Assists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates.
  • ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS:
  • Experience: 2-4 years in Retail Boating or similar industry; Supervisory experience is a plus

KNOWLEDGE, SKILLS, AND ABILITY:
  • Ability to calculate figures and amounts such as discounts, commissions, and percentages
  • Ability to read and analyze certain reports
  • Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
  • Ability to conduct meetings and presentations to groups
  • Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
  • Demonstrated strong interpersonal skills
  • Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

TRAVEL REQUIREMENTS:
  • N/A

PHYSICAL REQUIREMENTS:
  • Regularly performs computer work, walks, and stands
  • Occasionally lifts up to 50 lbs.

INDEPENDENT JUDGEMENT:
  • Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
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