Service Manager Jobs in Remote, OR (NOW HIRING)

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Do you enjoy meeting interesting people and getting to know their stories? Would you like the opportunity to work with a diverse team that supports, collaborates and learns from one another in service of children, families, and communities? If so, we'd love to hear from you!

Summary of Duties

As a Case Manager, you will:

This position assesses Oregonians applying for, or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. Case Managers provide choice counseling and help establish, develop, and implement case management plans, coordinate the provision of services for in-home, community-based care and nursing home care, regularly review and update long-term care service eligibility, monitor social service plans, and identify and mitigate safety risks.

• Provide case management by coordinating the provision of long-term care services to Oregonians according to rules, regulations, and the individual case plans.
• Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs. This could include in person, the phone, or electronic contact.
• Assure that service delivery is provided in a culturally competent and trauma-informed way; assure that printed materials are available in different languages/formats; bilingual services available and facilities are accessible for all Oregonians.
• Work in collaboration with the eligibility team and utilize the ONE System to review and update Long Term Care Services, along with reviewing and providing information to Oregonians.
• Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs. This can include collateral interviews both in person and on the phone. Develop detailed, individualized, and person-centered case planning for Oregonians.
• Conduct interviews in person/on-site using the Case Assessment and Planning System (CA/PS) assessment tool on a state-issued laptop.
• Process applications, inquiries, and data according to policy timeframes, ensure appropriate documentation and forms are completed and sent, and communicate eligibility decisions to ensure delivery of benefits and services.
• Work collaboratively with Adult Protective Services, AFH Licensors, and other agencies to ensure the safety and protection of Oregonians. Ensure mandatory reporting guidelines are followed.

Minimum Qualifications

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
• An equivalent combination of experience, education, and training.

Essential Attributes

We are looking for candidates with:

• Experience coordinating services and support for individuals by assessing needs, developing service plans, monitoring progress, and adjusting services to promote positive outcomes as a case manager.
• Experience interpreting and applying laws, regulations, policies, or procedures to make consistent, accurate, and well-supported decisions.
• Experience preparing clear, accurate, and timely documentation that supports decisions, communicates actions taken, and complies with organizational or legal requirements.
• Experience conducting interviews or information-gathering conversations to assess needs, evaluate available information, and determine appropriate next steps using sound judgment as a case manager.

Attention all candidates!

• Clearly describe how you meet the minimum qualifications and essential attributes in your application materials- Cover Letter not required, but it can be a document you may want to submit. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• Your work schedule will be 8:00 a.m. - 5:00 p.m., Monday-FridayPacific Standard Time (PST). Occasional overtime may be available.
• Majority of your work will be conducted in the office and community.
• Employees in these positions may be required to work a flexible work schedule as a condition of employment.
• This position is assigned to the Store Front Office who will be working in an office environment in person. The office is constructed of cubicles, so work is often interrupted, and noise levels are sometimes high.
• This position may be on the phone regularly or process work electronically. Work schedule specifics will be determined by the hiring supervisor.
• Travel may be required to meet business needs or to attend employee training classes.
• Must possess a valid Oregon Driver's License and acceptable driving record to use state vehicles. Reasonable accommodation per the ADA or creative solutions in certain cases may be used to meet this need.
• This position requires a good attendance pattern and appropriate use of accrued paid leave to ensure workload coverage for vacations and other leaves, as well as acceptable customer service for the Oregonians we serve.
• Youwillinteract with a wide range of people, including some who have experienced traumaandmayexhibitchallenges in controlling their emotions.
• You mayencounterstressful situations that require quick decision-making to ensure safety ofyourself and others.
• Fast-paced environment with constantly evolving policies and procedures. Repetitive motions, prolonged sitting, and daily computer and technology use.
• Work may be reviewed by leads, supervisors, Quality Assurance, audits, or through other quality activities such as reviewing information in ONE or phone calls with Oregonians.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Brent Lawrence. If you contact the recruiter, please include the job requisition number.
• Email: brent.lawrence@odhs.oregon.gov