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Service Manager Jobs in Eugene, OR (NOW HIRING)

Outback Steakhouse

Service Manager

Springfield, OR · On-site

$23/hr

One (1) year previous experience in full service (including bar) restaurant management * Certification in food safety. SERVE safe * Willingness to relocate within the assigned region. * Computer ...

Outback Steakhouse

Service Manager

Springfield, OR · On-site

$23/hr

One (1) year previous experience in full service (including bar) restaurant management * Certification in food safety. SERVE safe * Willingness to relocate within the assigned region. * Computer ...

Outback Steakhouse

Service Manager

Springfield, OR · On-site

$23/hr

One (1) year previous experience in full service (including bar) restaurant management * Certification in food safety. SERVE safe * Willingness to relocate within the assigned region. * Computer ...

Pape' Kenworth

Service Supervisor

Yoncalla, OR

$60K - $80K/yr

Every day you will ensure that the service staff manages the work order process in a manner that produces consistency, efficiency, and maximizes customer communication. To thrive in this role, you ...

Peterson

Lead Technician

Eugene, OR · On-site

$44K - $57K/yr

Acts as Service Supervisor backup. Facilitates completion of large and complex projects in the field. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for ...

PetersonCat

Lead Technician

Eugene, OR

$44K - $57K/yr

Acts as Service Supervisor backup. Facilitates completion of large and complex projects in the field. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for ...

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Service Manager information

See Eugene, OR salary details

$33.1K

$70.3K

$119K

How much do service manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service manager in Eugene, OR is $70,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,200.00 and $80,800.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Eugene, OR? The most popular types of Service jobs in Eugene, OR are:
What are popular job titles related to Service Manager jobs in Eugene, OR? For Service Manager jobs in Eugene, OR, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Eugene, OR look for? The top searched job categories for Service Manager jobs in Eugene, OR are:
What cities near Eugene, OR are hiring for Service Manager jobs? Cities near Eugene, OR with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Eugene, OR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $70,272 per year, or $33.8 per hour.

Service Manager

Outback Steakhouse

Springfield, OR • On-site

$23/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 4 days ago

Job description

Are you a positive, friendly, fun, engaged and open to change and challenge with a sense of

urgency? 

Are you a team builder, able to help others be successful in their roles?

Are you a strong leader with a genuine passion for hospitality?

Do you have a strong entrepreneurial spirit?

If you answered YES to all of these questions, I want to hear from you!


At Evergreen Restaurant Group/Italian Restaurant Group, a franchisee of Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an employee is to allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an awesome experience.


With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH functions in a restaurant, including appearance, food and liquor cost, presentation, customer experience, and professional leadership and direction to employees. Join for the Fun, Stay for the Career! 


Not only will you make Outback a great place to work, have fun and make money, but you'll also create opportunities for our Outbackers (what we affectionately call our team members) to grow their careers as well.


Position Details:

  • Assist with staffing levels and determining which staff are assigned to each shift.
  • Manages all employees to maintain high employment quality standards consistent with the brand including, but not limited to, hiring, development, counseling, promotion, discipline, and termination as appropriate.
  • Share the vital responsibility to recruit, interview, and hire employees to staff your restaurant.
  • Champion our development paths for all employees so that they can reach their career goals. These development paths provide the roadmaps for our internal management promotions.
  • Enforce safety and sanitary practices and maintenance.
  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards. The operational basics and standards are adhered to with total commitment and passion through providing direction and guidance to employees.
  • Actively participates as a member of the management team.
  • Responds to guest comments and seeking the opportunity to build guest count while educating and empowering other employees to act in a similar capacity.
  • Sets excellent customer service and work examples.
  • Demonstrate knowledge of the entire menu and preparation.
  • Engage in community and market-related opportunities at the restaurant.

Minimum Requirements:

  • One (1) year previous restaurant management experience
  • Must be able and willing to work a flexible schedule.
  • Minimum age 21 years.

Preferred Requirements:

  • One (1) year previous experience in full service (including bar) restaurant management
  • Certification in food safety. SERVE safe
  • Willingness to relocate within the assigned region.
  • Computer skills.

Perks & Benefits that we offer at Outback Steakhouse:

  • Rates starting at $23/hour + overtime, based on experience.
  • Meal comp benefits
  • PTO (when eligible) to take the time for you!

Closed Thanksgiving and Christmas Day to spend time with family and friends.


Health & Wellness benefits

  • Medical
  • Prescription
  • Dental
  • Vision
  • Company-paid Life Insurance


This restaurant is independently owned and operated by a licensed Franchisee. Any information you provide will be submitted directly to the Franchisee who is solely responsible for making employment decisions for the franchised location.

Work schedule
  • Weekend availability
  • Monday to Friday
  • Holidays
  • Day shift
  • Night shift
Supplemental pay
  • Bonus pay
Benefits
  • Flexible schedule
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Disability insurance
  • Employee discount
  • Paid training

Apply