Service Manager Jobs in Gresham, OR (NOW HIRING)

Description

Mercedes-Benz | Sprinter Van | Luxury & Hospitality | B2B | Vancouver, WA

This is more than a management role - it's the opportunity to build a world-class service operation from the ground up. As our founding Service Manager, you'll have the rare chance to establish the culture, standards, workflows, and team that will define Mercedes-Benz service in the Vancouver/Portland market for years to come. We're looking for a proven leader who combines technical knowledge, operational excellence, and a genuine passion for the client experience.

ABOUT MERCEDES-BENZ VAN CENTER OF VANCOUVER

The Mercedes-Benz Van Center of Vancouver is a brand-new, dedicated Sprinter Van Center opening in August 2026 in the heart of the Vancouver/Portland metro area. We are not just another dealership - we are a purpose-built facility focused exclusively on Mercedes-Benz Sprinter vans, serving businesses, commercial fleets, adventure enthusiasts, and hospitality partners across the Pacific Northwest.

This is a rare ground-floor opportunity. You won't be inheriting someone else's culture or fitting into an existing mold - you'll be helping to build it. We believe that exceptional hospitality isn't just for guests; it starts with how we treat each other and every person who walks through our doors.

At our Van Center, hospitality is a core value - not a department. Every team member plays a role in delivering an experience that is warm, professional, and genuinely different from anything in our market.

WHAT YOU'LL DO

Lead, recruit, and develop the full service department team including technicians, service advisors, and support staff

Establish service department processes, workflows, and standards from pre-opening through launch and beyond

Drive achievement of key service metrics: revenue, gross profit, technician efficiency, CSI scores, and service retention

Maintain compliance with Mercedes-Benz brand standards, warranty processes, and certification requirements

Manage scheduling, parts coordination, and shop capacity to maximize throughput and minimize client wait times

Serve as the escalation point for complex client concerns, resolving issues with empathy and professionalism

Collaborate with the Parts Manager to ensure seamless parts availability and minimize repair cycle times

Prepare and manage the service department budget and monitor financial performance

Build a culture grounded in hospitality, accountability, and continuous improvement

WHAT WE'RE LOOKING FOR

5+ years of automotive service management experience, preferably in a dealership environment

Proven track record of building and leading high-performing service teams

Deep understanding of service department financials and key performance metrics

Mercedes-Benz or luxury/European brand experience strongly preferred

Strong operational and organizational skills with the ability to build systems from scratch

Hospitality mindset: you set the tone for how every client and team member is treated

Excellent communication and conflict-resolution skills

Valid driver's license with clean record

COMPENSATION & STRUCTURE

Competitive base salary commensurate with experience

Performance bonus tied to department revenue, gross profit, and CSI results

Leadership role in a brand-new facility with significant growth potential

WHY JOIN OUR FOUNDING TEAM?

Ground-floor opportunity to shape the culture, processes, and standards of a brand-new operation

Represent one of the world's most iconic luxury brands

Competitive compensation package with performance-based incentives

Manufacturer-supported training and Mercedes-Benz certification opportunities

Collaborative, hospitality-first culture where your contributions are seen and valued

Serve a thriving and growing commercial market in one of the Pacific Northwest's fastest-growing corridors

Full benefits package including medical, dental, vision, and paid time off

Career growth potential as the business grows and scales

VIDEO UPDATES

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--- NEW Mercedes-Benz Van Center of Vancouver!