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Service Manager Jobs in Gresham, OR (NOW HIRING)

Hannah Pet Hospital

Service Manager

Portland, OR

$49K - $55K/yr

Service Manager Job Summary: The Service Manager at Hannah Pet Hospital is responsible for ensuring an exceptional Member experience from the moment Members enter the hospital until they leave. This ...

Posted today

Hannah Pet Hospital

Service Manager

Portland, OR · On-site

$49K - $55K/yr

The Service Manager at Hannah Pet Hospital is responsible for ensuring an exceptional Member experience from the moment Members enter the hospital until they leave. This role involves managing the ...

Posted today

TechMahindra

Service Manager

Vancouver, WA · On-site

Seeking an experienced SMO Lead who will be responsible for establishing, governing, and continuously improving the Service Management framework across IT services and suppliers. The role will ensure ...

NorthWest Handling Systems

Service Manager

Portland, OR · On-site

$100K - $140K/yr

Portland Branch Position Service Manager Description SERVICE MANAGER DUTIES -Supervise and manage all Service Department operations and personnel at the Portland, OR branch, including coaching and ...

STYL Residential

Service Manager

Portland, OR · On-site

$40 - $41/hr

STYL Residential is looking to hire a Service Manager to apply outstanding leadership and technical skills at our community Osprey Apartments in Portland, OR. About Us STYL Residential is a ...

3M HEALTHCARE

Service Manager

Gladstone, OR · On-site

$57K - $96K/yr

Ensures diplomacy concerning customer service-related concerns. Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

New

POWER SYSTEMS WEST LLC

Service Manager

Portland, OR · On-site

$85K - $100K/yr

Power Systems West is looking for an organized, service minded individual to be a Service Manager for our Generator Service Technicians, covering the Oregon market area. Our ideal candidate is a ...

3M HEALTHCARE

Service Manager

Gladstone, OR · On-site

$57K - $96K/yr

Ensures diplomacy concerning customer service-related concerns. Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations.

New

Outback Steakhouse

Service Manager

Tualatin, OR · On-site

One (1) year previous experience in full service (including bar) restaurant management * Certification in food safety. SERVE safe * Willingness to relocate within the assigned region. * Computer ...

New

Outback Steakhouse

Service Manager

Tualatin, OR

One (1) year previous experience in full service (including bar) restaurant management * Certification in food safety. SERVE safe * Willingness to relocate within the assigned region. * Computer ...

New

Din Tai Fung North America

Service Manager I

Portland, OR · On-site

$66K - $81K/yr

BENEFITS FOR SERVICE MANAGER I: * Competitive Pay & Benefits * Employer Contribution for individuals and eligible dependents' medical insurance * Dental, Vision, and Life Insurance * Health Savings ...

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All JobsService JobsService Manager JobsService Manager Jobs in Gresham, OR

Service Manager information

See Gresham, OR salary details

$35K

$74.1K

$125.5K

How much do service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service manager in Gresham, OR is $74,125.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $85,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Gresham, OR? The most popular types of Service jobs in Gresham, OR are:
What are popular job titles related to Service Manager jobs in Gresham, OR? For Service Manager jobs in Gresham, OR, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Gresham, OR look for? The top searched job categories for Service Manager jobs in Gresham, OR are:
What cities near Gresham, OR are hiring for Service Manager jobs? Cities near Gresham, OR with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Gresham, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $74,125 per year, or $35.6 per hour.

Service Manager

Hannah Pet Hospital

Portland, OR

$49K - $55K/yr

Full-time

Posted 15 hours ago

Posted today

Job description

Service Manager

Job Summary:

The Service Manager at Hannah Pet Hospital is responsible for ensuring an exceptional Member experience from the moment Members enter the hospital until they leave. This role involves managing the front desk team, overseeing client communications, and ensuring that the overall Member service processes are efficient and effective. The ideal candidate will have excellent interpersonal skills, a passion for Pet care, and experience in customer service management.

Key Responsibilities:

  • Oversee the front desk operations, including appointment scheduling, Member check-in/check-out, and managing phone calls.
  • Ensure that all Member interactions are handled with professionalism, compassion, and efficiency.
  • Implement customer service protocols and standards to enhance the Member experience.

Team Leadership:

  • Lead, train, and motivate the customer service team, ensuring high levels of performance and job satisfaction.
  • Conduct regular team meetings to review performance, provide updates, and address any issues or concerns.
  • Ability to hold teams accountable, ensuring work is completed with a timely manner.
  • Manage staff scheduling to ensure adequate coverage during operating hours.

Member Communications:

  • Manage and improve communication channels, including phone, email, and social media, to ensure timely and accurate responses to Member inquiries.
  • Handle escalated Member concerns or complaints, working towards resolution in a professional and empathetic manner.
  • Collect and analyze Member feedback to identify areas for improvement and implement necessary changes.

Operational Efficiency:

  • Streamline Member service processes to improve efficiency and reduce wait times.
  • Utilize practice management software to maintain accurate records and appointment scheduling.
  • Collaborate with the veterinary team to ensure seamless coordination of care and services.

Qualifications:

  • Minimum of 3 years of experience in a customer service management role, preferably in a veterinary or healthcare setting.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to communicate, verbal and written with all levels internally and externally effectively and professionally.
  • Ability to handle stressful situations with a calm and professional demeanor.
  • Positive attitude with the ability to take on initiatives and challenges in stride.
  • Provide customer support via phone and electronic communications, inbound and outbound customer support.

Working Conditions:

  • Full-time position with flexible hours, including some evenings and weekends.
  • Fast-paced environment requiring multitasking and the ability to handle frequent interruptions.
  • Interaction with a variety of Members and their Pets, requiring empathy and patience.

How to Apply:

Interested candidates must submit a resume and cover letter detailing their qualifications and experience.


Compensation details: 49900-55000 Yearly Salary


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