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Service Manager Jobs in Redmond, OR (NOW HIRING)

Blue Compass RV Redmond

Service Manager

Redmond, OR · On-site

$110K - $140K/yr

The Service Manager is responsible for selecting, training, coaching, developing and retaining the very best talent for the department and driving a high-level of performance among the team to ...

Blue Compass RV Redmond

Service Manager

Redmond, OR · On-site

$110K - $140K/yr

The Service Manager is responsible for selecting, training, coaching, developing and retaining the very best talent for the department and driving a high-level of performance among the team to ...

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Service Manager information

See Redmond, OR salary details

$35K

$74.2K

$125.6K

How much do service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service manager in Redmond, OR is $74,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $85,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are popular job titles related to Service Manager jobs in Redmond, OR? For Service Manager jobs in Redmond, OR, the most frequently searched job titles are:
What cities near Redmond, OR are hiring for Service Manager jobs? Cities near Redmond, OR with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Redmond, OR as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $74,158 per year, or $35.7 per hour.

Service Manager

Blue Compass RV Redmond

Redmond, OR • On-site

$110K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

The Service Manager is responsible for the customer-focused overall operation of the dealership's service department. The Service Manager is responsible for selecting, training, coaching, developing and retaining the very best talent for the department and driving a high-level of performance among the team to maximize profitability and ensure a high level of customer and associate satisfaction.
Compensation: $110,000-$140,000
Benefits:
  • We offer a comprehensive benefit package including medical, dental, vision, disability, FSA's, and life insurance.
  • We also paid time off, 401k, and an employee assistance program.

Leadership Responsibilities
  • Conduct yourself and lead the team in a way that supports RV Retailer's Core Values, Leadership Qualities, and Mission and Vision. Bring Commitment and Passion to your store, associates and customers.
  • Great Communicator: Provide the team with exceptional communication to set a clear vision, direction and goals for the team to achieve targeted performance in:
    • Service and Parts
    • Customer Experience
  • Teamwork and Will to Win: Engaging and motivating the team to achieve key goals and performance expectations. Ensure Accountability from individuals and the teams to meet goals and Win!
  • Service Managers are present and approachable. The Service Manager Leads by Example on the front lines with customers and associates, and fosters an environment where the team is comfortable approaching them with ideas and issues. The Service Manager ensures associates feel valued and connected to their store leadership and the company vision.
  • Invest in Your People: Recruiting, retaining, and developing talent through coaching and training.
  • Focused on taking the time to hire the "right" people aligned with company values, and train them to ensure success and a long- term career with the company.
  • Customer Commitment: Driving a culture of exceptional Customer experience. This is a top responsibility for the Service Manager who must create a great customer experience in the store and personally ensure customer concerns are resolved.
  • Ensure the store maintains high professional standards for our customers and associates.

Operational Responsibilities
  • Partner closely with market, region, and executive leaders in the areas of Service, Parts, Marketing, Human Resources, and Accounting to maximize performance growth and alignment with company initiatives as well as ensure the procedures of the company are followed.
  • Enforce the procedures of the company
  • Maximizes productivity levels of Service Technicians and Service Advisors
  • Maintaining effective and productive shop structure
  • Train and develop staff for growth and increased performance
  • Supports customer pay sales and other growth initiatives in service and parts
  • Monitor billing, warranty, internal and external repair orders.
  • Manage and maintain proper staff levels to benchmark metrics
  • Manage store controllable expense elements
  • Analyzing the business and developing action plans to improve performance
  • Setting and achieving targeted goals
  • Provides strong service leadership
  • Drives business by example with a high degree of involvement in day to day process
  • Regularly coaches and trains associates
  • Ensures a great customer experience and calmly assists and defuses customer complaints in order to maintain customer loyalty.
  • Proactively ensures that all customers are greeted, and needs addressed while in store.
  • Maintain a clean, well-organized service shop, office and parts retail area
  • Responsible for all OSHA and company mandated safety requirements.
  • Fiscally responsible for service and parts inventories, cash handling and assets of the company.
  • Ensure high quality of work minimizing repeat repair attempts.
  • Actively resolve customer complaints to maximize customer satisfaction

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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