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Service Manager Jobs in Redmond, OR (NOW HIRING)

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Service Manager information

See Redmond, OR salary details

$35K

$74.2K

$125.6K

How much do service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service manager in Redmond, OR is $74,158.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $85,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What cities near Redmond, OR are hiring for Service Manager jobs?

Cities near Redmond, OR with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Redmond, OR as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $74,158 per year, or $35.7 per hour.

Automotive Service Manager

Team Hyundai of Bend

Bend, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Team Hyundai of Bend is looking for an experienced, customer-focused Service Manager to lead our service department. If you're a motivated leader with a passion for developing high-performing teams, delivering exceptional customer experiences, and driving operational excellence, we'd love to hear from you.
What You'll Do
  • Lead and manage all aspects of the service department's daily operations.
  • Coach, mentor, and develop service advisors, technicians, and support staff.
  • Drive customer satisfaction and build long-term customer relationships.
  • Monitor department performance, productivity, and profitability.
  • Ensure efficient scheduling, workflow, and repair quality.
  • Maintain manufacturer standards and dealership policies.
  • Collaborate with the parts and sales departments to provide an outstanding ownership experience.
  • Foster a positive, accountable, and team-oriented work environment.

What We're Looking For
  • Previous automotive service management experience required.
  • Strong leadership, communication, and organizational skills.
  • Proven ability to increase customer satisfaction and department performance.
  • Experience with dealership management systems and service operations.
  • Ability to motivate a team while maintaining a positive culture.
  • Valid driver's license and acceptable driving record.

Benefits:
  • Paid time off (PTO) for vacation, personal, and sick days.
  • Matching contribution to your 401K retirement savings plan.
  • Employee discount on vehicle purchases, servicing, and parts.
  • Medical, dental, and vision insurance coverage for you and your eligible dependents.
  • Life insurance for added peace of mind.
  • Certified DailyPay partner.
  • Employee Assistance Program

Apply today and take the next step in your automotive leadership career with Team Hyundai of Bend!
Team Hyundai of Bend is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other status protected by applicable law.

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