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Service Manager Jobs in Mount Prospect, IL (NOW HIRING)

Hobby Lobby Careers

Customer Service Manager

Norridge, IL

$20.15 - $21.15/hr

New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are ...

TopSide Marinas

Marina Service Manager

Waukegan, IL

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Marina General Manager The Service Manager manages a variety of objectives in a growing and highly variable service environment. The role requires a technical background with experience leading teams ...

Posted today

Midas

Automotive Service Manager

Batavia, IL · On-site

$55K - $65K/yr

  • Retirement

  • PTO

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Murgado Automotive Group

Automotive Service Manager

Chicago, IL · On-site

$180K - $300K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

The Automotive Service Manager will lead a dedicated team of service professionals, manage daily operations, and implement strategies to drive service department success. If you have a passion for ...

Hobby Lobby

Customer Service Manager

Norridge, IL · On-site

$20.15 - $21.15/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Palatine, IL · On-site

$15.75 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Hobby Lobby

Customer Service Manager

Aurora, IL · On-site

$20.15 - $21.15/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

New

Elmhurst Acura Kia

Automotive Service Manager

Elmhurst, IL

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DEALERSHIP NAME*, The Automotive Service Manager is the leader of the Service Department within Napleton's dealerships. This role drives the performance of the Service Area by attracting, developing ...

Elmhurst Acura Kia

Automotive Service Manager

Elmhurst, IL

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DEALERSHIP NAME*, The Automotive Service Manager is the leader of the Service Department within Napleton's dealerships. This role drives the performance of the Service Area by attracting, developing ...

MIDAS TOUCH AUTOMOTIVE INC

Automotive Service Manager

Waukegan, IL · On-site

$50K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Competitive Compensation Job Summary We are looking for an Automotive Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong ...

Elmhurst Acura Kia

Automotive Service Manager

Elmhurst, IL · On-site

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DEALERSHIP NAME*, The Automotive Service Manager is the leader of the Service Department within Napleton's dealerships. This role drives the performance of the Service Area by attracting, developing ...

Elmhurst Acura Kia

Automotive Service Manager

Elmhurst, IL

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DEALERSHIP NAME*, The Automotive Service Manager is the leader of the Service Department within Napleton's dealerships. This role drives the performance of the Service Area by attracting, developing ...

Elmhurst Acura Kia

Automotive Service Manager

Elmhurst, IL

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DEALERSHIP NAME*, The Automotive Service Manager is the leader of the Service Department within Napleton's dealerships. This role drives the performance of the Service Area by attracting, developing ...

Elmhurst Acura Kia

Automotive Service Manager

Elmhurst, IL · On-site

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DEALERSHIP NAME*, The Automotive Service Manager is the leader of the Service Department within Napleton's dealerships. This role drives the performance of the Service Area by attracting, developing ...

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Showing results 41-60

All JobsService JobsService Manager JobsService Manager Jobs in Mount Prospect, IL

Service Manager information

See Mount Prospect, IL salary details

$32.8K

$69.5K

$117.7K

How much do service manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service manager in Mount Prospect, IL is $69,515.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Mount Prospect, IL?

The most popular types of Service jobs in Mount Prospect, IL are:

What are popular job titles related to Service Manager jobs in Mount Prospect, IL?

For Service Manager jobs in Mount Prospect, IL, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Mount Prospect, IL look for?

The top searched job categories for Service Manager jobs in Mount Prospect, IL are:

What cities near Mount Prospect, IL are hiring for Service Manager jobs?

Cities near Mount Prospect, IL with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Mount Prospect, IL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,515 per year, or $33.4 per hour.

Customer Service Manager

Hobby Lobby Careers

Norridge, IL

$20.15 - $21.15/hr

Full-time

Posted 10 days ago

Hobby Lobby rating

6.2

Company rating: 6.2 out of 10

Based on 882 frontline employees who took The Breakroom Quiz

20th of 39 rated national retailers

Job description

New opportunity available for a Customer Service Manager.
The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY.
Responsibilities:

  • Perform duties as front-end manager
  • Assist customers with returns
  • Manage registers
  • Assist customers as needed
  • Provide excellent customer service

Starting full-time range - $20.15 - $21.15 per hour

What Hobby Lobby employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hobby Lobby logo

About Hobby Lobby

Sourced by ZipRecruiter

Hobby Lobby is Primarily an Arts and Crafts store but also includes Hobbies, Picture framing, Jewelry making, Fabrics, Floral and Wedding supplies, Cards and Party ware, Baskets, Wearable art, Home decor and Holiday Merchandise. Corporate headquarters include over 12 million square feet of manufacturing, distribution and an office complex in Oklahoma City. What began as a $600 start up, Continues to grow and expand enabling customers across the Nation to Live a Creative Life.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Oklahoma City, OK, US

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