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Service Manager Jobs in Lethbridge, AB (NOW HIRING)

Td

Manager, Customer Experience

Lethbridge, AB · On-site

CA$57K - CA$80K/yr

... services, products, and solutions to existing or prospective TD customers. At the branch, we ... If so, then apply with us today for the position of Manager Customer Experience and offer your ...

KPMG

Client Service Technician

Lethbridge, AB · On-site

The Client Service Technician will be assigned to specific ledger holders and, together with the ... Manage T2 filings deadlines to ensure all filings are completed and filed on time. * Manage T5 list ...

Air Liquide

Client Service Technician

Lethbridge, AB · On-site

Complies with applicable certification requirements and makes recommendations to management on needed actions. * Provides after hour service to clients by participating in branch on-call rotation.

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Service Manager information

See Lethbridge, AB salary details

$24.4K

$58.7K

$94.2K

How much do service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service manager in Lethbridge, AB is $58,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,920.00 and $70,272.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Lethbridge, AB?

The most popular types of Service jobs in Lethbridge, AB are:

What cities near Lethbridge, AB are hiring for Service Manager jobs?

Cities near Lethbridge, AB with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Lethbridge, AB as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,695 per year, or $28.2 per hour.

Service Technician - Field

Brandt Tractor Ltd

Lethbridge County, AB

Full-time

Medical, Dental, Retirement

Posted 2 days ago

New

Job description

Brandt is currently looking for a Field Service Technician for our Lethbridge location (Material Handling Division). The Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer and/or dealer owned material handling equipment such as forklifts, mobile elevating work platforms, and telehandlers efficiently. They are also responsible for providing quality service to customers and ensuring all issues are resolved satisfactorily and in a timely manner.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For
  • Financial Performance: Operate within budgets and approvals established by the Service Manager.
  • Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals.
  • Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction.
  • Diagnostic and Repair Services: Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize downtime.
  • Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal equipment performance.
  • Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and regulatory standards.
  • Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life.
  • Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues.
  • Work Systems and Procedures: Maintain current product knowledge specific to equipment and industry standards relevant to the branch location.
  • Maintain a clean, neat, and orderly work area to ensure efficiency and safety.
  • Follow all safety rules and Occupational Health & Safety (OH&S) standards.
  • Ensure compliance with proper procedures for hazardous waste disposal.
  • Work within guidelines set by managers to ensure consistent and quality service delivery.
  • Perform all service tasks assigned by the Service Manager or Service Department Foreman.
  • Participate in required training programs, including industry-specific technology training.
  • Maintain and care for departmental tools, equipment, and vehicles.
  • Mentor and oversee apprentices to support their professional growth.
  • Other duties as assigned.
What We Look For
  • Ability to operate Forklift.
  • Trade qualification (Heavy Equipment, Agriculture, Truck/Transport, Automotive) considered as asset.
  • 3 years' relevant experience.
  • Knowledge of mechanical, electrical, and hydraulic systems.
  • Possess computer and technical aptitude and knowledge for diagnostics and calibration work.
  • Possess diagnostic skills to understand mechanical and technical equipment repair needs.
  • Possess strong time management skills to perform under pressure.
  • Possess strong communication skills, both written and oral.
  • Possess a commitment to high quality customer service.
What We Offer
  • Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
  • Continuous Learning: through on-the-job training and educational opportunities.
  • Opportunities for advancement within a growing company that values initiative and teamwork.
  • Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
  • Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.


When you work for Brandt, we work for you.  It’s as simple as that.