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Service Manager Jobs in Lethbridge, AB (NOW HIRING)

Firehouse Subs

General Manager

Lethbridge, AB · On-site

Firehouse Subs is looking for our next great General Manager ! Founded by former firefighting ... Provide leadership to the restaurant team to consistently meet standards of superior guest service ...

Firehouse Subs

General Manager

Lethbridge, AB · On-site

Firehouse Subs is looking for our next great General Manager ! Founded by former firefighting ... Provide leadership to the restaurant team to consistently meet standards of superior guest service ...

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Engineering Manager

Coaldale, AB · On-site

This leader will oversee the design, development, and management of the mechanical processes, conveyance and pumping systems including service generation and distribution, for plant operations and ...

BoxLunch & Hot Topic

Store Manager

Lethbridge, AB · On-site

We're on the search for a Store Manager that will be at the forefront of bringing the fandom to ... You'll be a believer in developing talent and providing the best customer service in the mall. In ...

Firehouse Subs

Shift Manager

Lethbridge, AB · On-site

$17 - $25/hr

Have experience working in food service or leading a team!? Firehouse Subs is opening in Lethbridge ... to running and managing the shift You greet and welcome guests with your warm, friendly nature ...

Firehouse Subs

Shift Manager

Lethbridge, AB · On-site

CA$17 - CA$25/hr

Have experience working in food service or leading a team!? Firehouse Subs is opening in Lethbridge ... You'll have the responsibility to running and managing the shift * You greet and welcome guests ...

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Service Manager information

See Lethbridge, AB salary details

$24.4K

$58.7K

$94.2K

How much do service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service manager in Lethbridge, AB is $58,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,920.00 and $70,272.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Lethbridge, AB?

The most popular types of Service jobs in Lethbridge, AB are:

What cities near Lethbridge, AB are hiring for Service Manager jobs?

Cities near Lethbridge, AB with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Lethbridge, AB as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $58,695 per year, or $28.2 per hour.

General Manager

Firehouse Subs

Lethbridge, AB • On-site

Full-time

Posted 11 days ago

Firehouse Subs rating

4.9

Company rating: 4.9 out of 10

Based on 370 frontline employees who took The Breakroom Quiz

15th of 20 rated casual dining restaurants

Job description

Firehouse Subs is looking for our next great General Manager!


Founded by former firefighting brothers Chris Sorensen and Robin Sorensen, Firehouse Subs began in 1994 with one restaurant in Jacksonville, Fla. Now 20 years later, the company has spread like wildfire with more than 1000 locations across 40 states, one U.S. territory (Puerto Rico) and Canada.


Specializing in hot subs, Firehouse Subs serves large portions of premium meats and cheeses, "steamed" hot and placed atop fresh produce on a toasted sub roll. Each restaurant offers a family-oriented dining atmosphere, complete with an authentic firefighter theme that celebrates local firefighting history, as well as the founding family's decades of firefighting service. Firehouse Subs is committed to giving back and has donated over $20 million to public safety organizations.


As the General Manager, you will:

  • Ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA, OSHA and any other appropriate regulations required for the legal operation of the business.
  • Ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures.
  • Provide leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs "culture" of a cheerful and fun work environment and Firehouse Subs beliefs and values to adhere to and grow the mission and vision.
  • Ensure the profitability of business by operating within established guidelines and requirements for food cost, labor, controllable, utilities and sales growth.
  • Coordinate and implement current operations game plans and company initiatives in a profitable and timely manner.
  • Be accountable for the proper staffing of the restaurant with qualified personnel and employees who are trained and developed properly.
  • Be accountable for the continuous training and development of the restaurant Assistant Manager and Shift Managers
  • Actively participate in Local Restaurant Marketing in local trade area.
  • Implement and promote all Public Safety Foundation initiatives.
  • Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
  • Maintain awareness and participation in community affairs to take advantage of sales and public relations opportunities.
  • Represent Firehouse Subs in a professional, positive manner at all times.
  • Communicate effectively to the GM/Owner any and all issues that may impact our business.
  • Maintain restaurant equipment in full working order and communicates problems immediately to Owner.
  • Any other duties assigned by the Owner.


At Firehouse Subs, a healthy and positive work environment guaranteed! This is why we will only hire people with great attitudes and excellent work ethic. If you think you could lead our restaurant to success, then apply today!


Benefits of working at Firehouse Subs:

  • Competitive wages
  • Awesome, team-oriented environment
  • Opportunities for professional growth and development
  • Flexible Scheduling
  • Uniforms provided
  • Fast paced work environment
  • No late hours, dirty grills, or fryers!
  • And MORE!


This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.

What Firehouse Subs employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Firehouse Subs logo

About Firehouse Subs

Sourced by ZipRecruiter

Firehouse Subs consistently ranks No. 1 among fast casual brands in the categories of food quality, friendly service, and taste and flavor. In 2015, Firehouse Subs was ranked No. 1 consumer choice for welcoming and comfortable atmosphere by Technomic's 2015 Chain Restaurant Consumers' Choice Awards, and the brand produced the second-fastest growth in U.S. franchise units as ranked by Nation's Restaurant News.

Industry

Food services and drinking places and traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Jacksonville, FL, US

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