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Service Manager Jobs in Coloma, MI (NOW HIRING)

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Model customer service excellence and foster a culture of customer experience and engagement ... Manage customer expectations while balancing short- and long-term goals of the business. * Manage ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

$90 - $120/hr

Model customer service excellence and foster a culture of customer experience and engagement ... Manage customer expectations while balancing short- and long-term goals of the business. * Manage ...

BMH EQUIPMENT

Field Service Technician

Dowagiac, MI · On-site

$30 - $40/hr

Reporting: This is considered an hourly position and reports directly to the Shop service manager Essential Responsibilities: ∞ Overhaul and test machines or equipment to ensure operating ...

Sih

Food Service

Saint Joseph, MI · On-site

$16 - $24/hr

Food Service Managers Certification (SJMH only) * Food Service Handlers Certification (MHC, HH, HMC, Cancer Institute) * Food Allergens Certification Experience and Skills * Technical Experience: 6 ...

PurposeCare

CCS-Client Care Supervisor

Saint Joseph, MI · On-site

PurposeCare is a leading provider of home care and home health services in the Midwest and provides home-based care services to more than 3,000 clients a month carefully coordinated to keep clients ...

FRICKMAN ENTERPRISES INC

Store Mgr

Stevensville, MI · On-site

$60K - $70K/yr

... service our fans deserve. Almost 50 years later and after countless awards from DQ and local ... The Store Manager is responsible for overseeing the daily operations of the store, ensuring that ...

FRICKMAN ENTERPRISES INC

Store Mgr

Saint Joseph, MI · On-site

$60K - $70K/yr

... service our fans deserve. Almost 50 years later and after countless awards from DQ and local ... The Store Manager is responsible for overseeing the daily operations of the store, ensuring that ...

Woda Cooper

Service Technician

Hartford, MI

Service Technician Doranne Greene - Hartford, MI WHO WE ARE: Woda Cooper Companies, Inc . is a ... We manage over 16,000 housing units in 19 states, proudly serving seniors, veterans, and other ...

Woda Cooper Companies

Service Technician

Hartford, MI · On-site

Service Technician Doranne Greene - Hartford, MI WHO WE ARE: Woda Cooper Companies, Inc is a ... We manage over 16,000 housing units in 19 states, proudly serving seniors, veterans, and other ...

AutoZone

Part Sales Manager - Part Time

Niles, MI · On-site

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

New

AutoZone

Part Sales Manager - Full Time

South Haven, MI · On-site

$16 - $19.50/hr

Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Coloma, MI

Service Manager information

See Coloma, MI salary details

$30.4K

$64.5K

$109.2K

How much do service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service manager in Coloma, MI is $64,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Coloma, MI?

The most popular types of Service jobs in Coloma, MI are:

What are popular job titles related to Service Manager jobs in Coloma, MI?

For Service Manager jobs in Coloma, MI, the most frequently searched job titles are:

What cities near Coloma, MI are hiring for Service Manager jobs?

Cities near Coloma, MI with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Coloma, MI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $64,476 per year, or $31 per hour.

Customer Experience Manager

Bonnell Aluminum

Niles, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Reporting to the Director of Customer Experience, the Customer Experience Manager (CXM) will lead and develop a team of experienced Customer Experience Specialists (CXSs). The CXM will foster a culture of continuous improvement in support of achieving world-class customer service. The position is key in elevating the customer experience and bringing the Voice of the Customer (VoC) into the Niles facility and beyond. The CXM will ensure training, conduct, and performance of direct reports meets or exceeds Bonnell Aluminum corporate standards. This will be a key leadership role, and this individual will own all customer front-end business processes, systems, and metrics within the Niles facility.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

  • Provide leadership, direction, and mentorship to an experienced team of Customer Experience Specialists (CXSs) empowered to provide prompt and accurate support to external and internal customers.
  • Drive continuous improvement and training in front-end processes and skills related to customer service and inside sales.
  • Actively serve as the Voice of the Customer champion within the plant as well as organizationally as Bonnell seeks to unify the customer experience between all business units.
  • Communicate and prioritize issues involving product quality, customer priorities, and customer expectations with internal departments.
  • Model customer service excellence and foster a culture of customer experience and engagement.
  • Collaborate with internal customers to align and balance customer requests with capacity and capability of the plant.
  • Manage customer expectations while balancing short- and long-term goals of the business.
  • Manage, track and analyze CX team performance metrics to proactively address gaps and opportunities for improvement
  • Manage, track, and analyze order input data, forecasting trends, expedited order history, and "On Time and Complete" (OTC) metrics to proactively identify emerging opportunities and resolve existing challenges that affect commitments to our customers.
  • Serve as an extension of the sales team during both the new customer onboarding process as well as existing account management.
  • Maintain and continually improve the quoting process with a focus on accuracy, profitability, and speed to market.
  • Participate in the development and implementation of standardized work instructions (SWIs) for the inside sales and customer service processes and tasks.
  • Alert manufacturing to the special or nonstandard customer orders or requirements to ensure they are documented properly prior to releasing to production.
  • Develop and maintain productive relationships and rapport with all key internal personnel.
  • Responsible for supporting, mentoring, and developing direct reports.
  • Participate in customer visits and/or special projects to elevate the customer experience and ensure the success of the business.
  • Leverage technology, including Salesforce to document customer requirements. 

REQUIRED EDUCATION/EXPERIENCE:

  • Bachelor's Degree (preferably in business, supply chain, or logistics).

  • 5+ years of relevant experience including 2+ years leadership experience - metals industry experience is preferred.
  • Effective verbal and written communication skills
  • Strong ERP experience - preferably with J.D. Edwards, EPICS or Oracle
  • Preferred experience with Salesforce

  • Proficient in MS Office (Excel, PowerPoint, Teams, and Word).

  • Lean Manufacturing and/or Lean Six Sigma exposure - Green Belt preferred.

  • Strong passion for leading and motivating teams.

COMPENSATION:

  • Components of our Core: SAFETY; INTEGRITY; RESPECT; CELEBRATION; COMMUNICATION; TRUST; DIVERSITY; and ACCOUNTABILITY
  • We're People Leaders
  • We provide you with an opportunity to leave a mark and build a legacy. But you won't do it alone. We support passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

  • Competitive Salary  

  • Employee Benefits:

    • Medical, Dental, Vision

    • Life

    • Paid Vacation 

    • 401 K Matching

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