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Service Manager Jobs in Coloma, MI (NOW HIRING)

TYLER KIA

Service Advisor

Niles, MI · On-site

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximising departmental profitability.

TYLER KIA

Service Advisor

Niles, MI

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximising departmental profitability.

TYLER KIA

Service Advisor

Niles, MI · On-site

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximising departmental profitability.

TYLER KIA

Service Advisor

Niles, MI · On-site

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximising departmental profitability.

TYLER KIA

Service Advisor

Niles, MI

Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximising departmental profitability.

Spartan Tool

Customer Service Specialist

Niles, MI · On-site

$15.50 - $20.50/hr

Work with Customer Service Manager and team to continually develop new customers and new markets * Order entry of all incoming orders * Handle all levels of interaction with customers via phone ...

Spartan Tool

Customer Service Specialist

Niles, MI · On-site

$15.50 - $20.50/hr

Work with Customer Service Manager and team to continually develop new customers and new markets * Order entry of all incoming orders * Handle all levels of interaction with customers via phone ...

Spartan Tool

Customer Service Specialist

Niles, MI · On-site

$25 - $28/hr

Work with Customer Service Manager and team to continually develop new customers and new markets * Order entry of all incoming orders * Handle all levels of interaction with customers via phone ...

Bonnell Aluminum

Customer Experience Manager

Niles, MI · On-site

Model customer service excellence and foster a culture of customer experience and engagement ... Manage customer expectations while balancing short- and long-term goals of the business. * Manage ...

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Service Manager information

See Coloma, MI salary details

$30.4K

$64.5K

$109.2K

How much do service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service manager in Coloma, MI is $64,476.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,900.00 and $74,200.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Coloma, MI?

The most popular types of Service jobs in Coloma, MI are:

What are popular job titles related to Service Manager jobs in Coloma, MI?

For Service Manager jobs in Coloma, MI, the most frequently searched job titles are:

What cities near Coloma, MI are hiring for Service Manager jobs?

Cities near Coloma, MI with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Coloma, MI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $64,476 per year, or $31 per hour.

Domestic Service Manager - Separation Science

LECO Corporation

Saint Joseph, MI • On-site

Full-time

Posted 5 days ago

LECO Corporation rating

8.7

Company rating: 8.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

57th of 494 rated machine equipment manufacturers

Job description

Domestic Service Manager – Separation Science

For over 90 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state-of-the-art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared interests, long-term stability, loyalty, and trust.

Schedule: Full Time: 8:00am – 5:00pm, Monday – Friday

Position Summary:

The Domestic Service Manager – Separation Science, is responsible for overseeing the day-to-day operations of U.S. service activities, with a strong focus on field service execution, resource coordination, and operational efficiency for the Separation Science department. This role ensures timely service delivery, supports training initiatives, monitors service quality, and collaborates with global counterparts to align on shared resources and priorities. The position emphasizes hands-on management of U.S. field service operations.


Position Responsibilities:
Service Operations & Scheduling

  • Coordinate and schedule all U.S. field service calls to ensure efficient and timely execution.
  • Monitor daily service activity and proactively address scheduling or completion issues.
  • Ensure optimal utilization of Field Service Engineers (FSEs) across remote and headquarters-based teams.

Team Leadership & Management

  • Directly manage U.S.-based Field Service Engineers (FSEs), both remote and at headquarters.
  • Lead onboarding and development of new FSEs, ensuring readiness and adherence to company standards.

Training & Development

  • Plan and implement the annual training schedule for Field Service teams.
  • Support international FSE training programs in collaboration with the Global Service Manager.
  • Periodic field visits with FSEs for training and quality monitoring.

Quality & Reporting

  • Review all U.S. service reports to identify trends, document issues, and recognize successes.
  • Report service and installation quality issues to appropriate teams and suggest possible solutions.
  • Maintain high standards of service delivery through consistent performance monitoring.

Maintenance & Service Programs

  • Oversee U.S. maintenance plan updates, renewals, and sales support activities.
  • Ensure customers receive appropriate service coverage and ongoing support.

Cross-Functional & Global Collaboration

  • Partner with the Global Technical Support & Training Manager on shared initiatives, including:
    • Hardware validation projects
    • International training programs
    • Inventory-related challenges and planning


Position Requirements:

  • Minimum of 5 years of experience with GCMS, GCMSMS, GC-TOF (preferred) or LCMS equivalents.
  • Technical background in mass spectrometer instrumentation. Additional experience with instrument control software, or related engineering field a plus.
  • Proven experience in service operations, field service management, or a related technical leadership role.
  • Strong organizational and scheduling skills with the ability to manage multiple priorities and groups.
  • Experience managing remote teams and field-based personnel.
  • Excellent communication and cross-functional collaboration skills.
  • Ability to analyze service data and make continuous improvement suggestions.

Education/Certifications:

  • Bachelor of Science in physical science such as Biology, Chemistry, or Physics or equivalent experience.


EOE M/F/VET/Disability

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