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Service Manager Jobs in Burlington, WA (NOW HIRING)

RWC Group

Service Manager

Mount Vernon, WA · On-site

Service Manager Job Posting | RWC Group | Heavy-Duty Commercial Truck & Bus Dealership Great service doesn't happen by accident-it happens because of exceptional leadership. At RWC Group , we're one ...

RWC Group

Service Manager

Mount Vernon, WA · On-site

$90 - $120/hr

Service Manager Job Posting | RWC Group | Heavy-Duty Commercial Truck & Bus Dealership Great service doesn't happen by accident--it happens because of exceptional leadership. At RWC Group , we're one ...

Point S Tire

Automotive Service Manager

Mount Vernon, WA · On-site

$70K - $120K/yr

The Automotive Service Manager oversees the service advisor team, develops sales strategies, and works closely with the service department to ensure a seamless customer experience. This role is a ...

Day Wireless Systems

Field Service Manager

Burlington, WA · On-site

$80K - $95K/yr

The Field Service Manager (FSM) is a versatile and experienced Supervisor that leads our field operations. This role will involve supervising field service technicians, overseeing projects, and ...

Day-Wireless-1

Field Service Manager

Burlington, WA · On-site

$90 - $120/hr

The Field Service Manager (FSM) is a versatile and experienced Supervisor that leads our field operations. This role will involve supervising field service technicians, overseeing projects, and ...

Day Wireless Systems

Field Service Manager

Burlington, WA · On-site

$90 - $120/hr

The Field Service Manager (FSM) is a versatile and experienced Supervisor that leads our field operations. This role will involve supervising field service technicians, overseeing projects, and ...

Day Wireless Systems

Field Service Manager

Burlington, WA · On-site

$80K - $95K/yr

The Field Service Manager (FSM) is a versatile and experienced Supervisor that leads our field operations. This role will involve supervising field service technicians, overseeing projects, and ...

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All JobsService JobsService Manager JobsService Manager Jobs in Burlington, WA

Service Manager information

See Burlington, WA salary details

$34.1K

$72.4K

$122.6K

How much do service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service manager in Burlington, WA is $72,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $83,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Burlington, WA?

The most popular types of Service jobs in Burlington, WA are:

What job categories do people searching Service Manager jobs in Burlington, WA look for?

The top searched job categories for Service Manager jobs in Burlington, WA are:

What cities near Burlington, WA are hiring for Service Manager jobs?

Cities near Burlington, WA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Burlington, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $72,409 per year, or $34.8 per hour.

Service Manager

RWC Group

Mount Vernon, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Lead all day-to-day operations of the Service Department.

  • Recruit, develop, coach, and retain technicians, supervisors, and service personnel.

  • Manage departmental budgets, labor sales, gross profit, and key performance indicators.

Job description

Service Manager Job Posting | RWC Group | Heavy-Duty Commercial Truck & Bus Dealership
Great service doesn't happen by accident-it happens because of exceptional leadership.
At RWC Group, we're one of the largest commercial truck and bus dealership groups in the Western United States, with approximately 900 employees across Arizona, California, Oregon, Washington, and Alaska. Every day, our Service Managers lead the teams that keep customers on the road by delivering safe, high-quality repairs, exceptional customer service experiences, and operational excellence.
We're looking for a proven leader who can build high-performing teams, develop technicians, drive profitability, and create a culture where accountability, safety, and customer satisfaction come first.
If you're passionate about leadership, enjoy solving operational challenges, and thrive in a fast-paced environment, we'd love to meet you. APPLY TODAY!
What You'll Do
  • Lead all day-to-day operations of the Service Department.
  • Recruit, develop, coach, and retain top-performing technicians, supervisors, and service personnel.
  • Drive technician productivity, efficiency, proficiency, and profitability.
  • Ensure repairs are completed safely, accurately, and on time.
  • Build lasting customer relationships through exceptional communication and service.
  • Manage departmental budgets, labor sales, gross profit, and key performance indicators.
  • Promote a culture focused on safety, accountability, teamwork, and continuous improvement.
  • Ensure compliance with company policies, OSHA requirements, and manufacturer standards.
  • Partner with dealership leadership to achieve operational and financial goals.
  • Identify opportunities to improve processes, customer satisfaction, and overall department performance.

What You'll Bring
  • Three or more years of leadership experience in heavy-duty truck, fleet, automotive, heavy equipment, or related service operations.
  • Previous Service Manager, Assistant Service Manager, Shop Foreman, or equivalent leadership experience preferred.
  • Strong understanding of diesel truck service operations.
  • Demonstrated ability to lead, coach, and develop high-performing teams.
  • Strong financial acumen with experience managing budgets and departmental profitability.
  • Excellent customer service and conflict resolution skills.
  • Experience using dealership management systems and service software.

Why Join RWC Group?
  • Competitive compensation w/ performance-based incentive opportunity
  • Medical, Dental & Vision Insurance
  • Company-paid Life Insurance, Short-Term Disability and Long-Term Disability
  • 401(k) with Company Match
  • Paid Time Off and Holidays
  • Leadership development opportunities

Why This Role Matters
Our Service Managers don't simply oversee repairs-they lead people, develop future leaders, build customer trust, and drive the success of their dealership. They are the operational heartbeat of our service departments and play a critical role in delivering the exceptional experience our customers have come to expect.
RWC Group is an Equal Opportunity Employer M/F/V/H. This posting is intended to provide a general overview of the position. A complete job description, including essential duties, and qualifications is available and will be provided to candidates during the selection process.

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