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Service Incident Manager Jobs (NOW HIRING)

EchoStar

Incident Manager

Littleton, CO · On-site

$115K/yr

Our business spans satellite television service, streaming and on-demand programming, smart home ... Job Duties and Responsibilities Incident Manager sought by DISH Wireless, LLC in Littleton ...

Gainwell Technologies

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Quickly detect service disruptions, assess their impact, and escalate critical incidents to the ...

Empower AI Inc.

Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes ... Strong customer service orientation. * Proven analytical and problem-solving abilities. * Ability ...

AssetMark, Inc.

Incident Manager

Charlotte, NC · On-site

$80K - $110K/yr

Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...

AssetMark

Incident Manager

Charlotte, NC · On-site

$80K - $110K/yr

Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...

Gainwell Technologies

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Quickly detect service disruptions, assess their impact, and escalate critical incidents to the ...

Scalence L.L.C.

Incident Manager

Chandler, AZ · On-site

This role involves providing US regional support for the Global Incident Management function, ensuring 24x7 service for 850 applications. Responsibilities : • Manage high-severity incidents by ...

NorthEastern

Incident Manager

Boston, MA · On-site

The Division of Information Technology Services (ITS) is currently seeking a talented individual to fill the role of Incident and Reporting Manager. This position will be an integral part of the team ...

EchoStar

Incident Manager

Littleton, CO

$115K/yr

Our business spans satellite television service, streaming and on-demand programming, smart home ... Job Duties and Responsibilities Incident Manager sought by DISH Wireless, LLC in Littleton ...

Empower AI Inc.

Manages the full lifecycle of IT incidents in accordance with ITIL Incident Management processes ... Strong customer service orientation. * Proven analytical and problem-solving abilities. * Ability ...

Crusoe

Incident Manager

San Francisco, CA · On-site

About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.

Crusoe

Incident Manager

San Francisco, CA · On-site

About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.

EchoStar

Incident Manager

Littleton, CO · On-site

$115K/yr

Our business spans satellite television service, streaming and on-demand programming, smart home ... Job Duties and Responsibilities Incident Manager sought by DISH Wireless, LLC in Littleton ...

ASM Research

Incident Manager, Junior

Position Overview The Incident Manager oversees the end-to-end lifecycle of IT incidents in an ... Monitor incident queues, service-level performance, and priority matrices to ensure timely ...

ASM Research

Incident Response Coordinator

The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and enterprise IT ...

Citizens

Principal Incident Manager

Johnston, RI

$120K - $150K/yr

Description Principal Service Management Specialist - Enterprise Incident Manager Location & Work Arrangement This position follows a hybrid work schedule. Candidates must be able and willing to work ...

Citizens

Principal Incident Manager

Boston, MA · On-site

$120K - $150K/yr

Description Principal Service Management Specialist - Enterprise Incident Manager Location & Work Arrangement This position follows a hybrid work schedule. Candidates must be able and willing to work ...

Logix Guru

IT Incident Manager

Pittsburgh, PA · On-site

Demonstrated experience administering enterprise IT Service Management (ITSM) platforms, including Incident, Change, Problem, Knowledge Management, and CMDB processes. * Experience administering ...

Posted today

Apple

Senior Incident Manager

Austin, TX

Apple Wallet has changed the way we access the world and is one of our fastest growing services. If this excites you, apply to join our talented team. Description As a Senior Incident Manager, you'll ...

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Service Incident Manager information

See salary details

$36.5K

$163.4K

$193.5K

How much do service incident manager jobs pay per year?

As of Jul 12, 2026, the average yearly pay for service incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Incident Manager, and why are they important?

To thrive as a Service Incident Manager, you need strong analytical skills, IT service management knowledge, and typically a background in computer science or information technology. Familiarity with ITIL frameworks, incident management tools like ServiceNow, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage high-pressure situations effectively. These competencies are crucial for minimizing service disruptions, ensuring rapid resolution of incidents, and maintaining high service quality standards.

How does a Service Incident Manager typically collaborate with technical and non-technical teams during major incidents?

A Service Incident Manager acts as a central point of coordination during major incidents, facilitating communication between technical teams such as IT support, network engineers, and developers, as well as non-technical stakeholders like customer service and management. They ensure that everyone is kept informed of incident status, next steps, and resolution timelines. This role requires translating complex technical details into clear updates for non-technical audiences, while also driving technical teams to swiftly diagnose and resolve issues. Effective collaboration and clear communication are key to minimizing downtime and maintaining customer trust.

What is a Service Incident Manager?

A Service Incident Manager is responsible for overseeing and coordinating the response to IT service incidents within an organization. Their primary goal is to restore normal service operations as quickly as possible and minimize the impact on business activities. They lead incident response teams, communicate with stakeholders, and ensure that incidents are properly documented and resolved according to established procedures. Additionally, Service Incident Managers often analyze incident trends to help prevent future issues and improve service reliability.

What is the difference between Service Incident Manager vs Service Desk Analyst?

AspectService Incident ManagerService Desk Analyst
ResponsibilitiesOversees incident resolution processes, manages major incidents, coordinates teams to restore services quicklyHandles user requests, logs incidents, provides first-level support, and resolves common issues
Required SkillsIncident management, communication, problem-solving, ITIL knowledgeCustomer service, troubleshooting, communication, basic technical skills
Work EnvironmentTypically in IT service management teams, coordinating across departmentsFrontline support in help desks or service centers
CertificationsITIL Foundation, incident management certifications often preferredITIL Foundation helpful but not mandatory

The Service Incident Manager focuses on managing and resolving major incidents and coordinating teams, while the Service Desk Analyst handles initial user requests and routine issues. Both roles require ITIL knowledge, but the Incident Manager has a broader scope in incident resolution and crisis management.

More about Service Incident Manager jobs
What cities are hiring for Service Incident Manager jobs? Cities with the most Service Incident Manager job openings:
What states have the most Service Incident Manager jobs? States with the most job openings for Service Incident Manager jobs include:
What job categories do people searching Service Incident Manager jobs look for? The top searched job categories for Service Incident Manager jobs are:
Service Incident Manager jobs near you
Infographic showing various Service Incident Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.
Incident Manager

Incident Manager

EchoStar

Littleton, CO • On-site

$115K/yr

Full-time

Posted 24 days ago

EchoStar rating

7.1

Company rating: 7.1 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

51st of 81 rated telecommunications companies

Job description

Company Summary

EchoStar is reimagining the future of connectivity. Our business spans satellite television service, streaming and on-demand programming, smart home installation services, 5G wireless consumer and commercial services, internet and other enterprise products.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Job Duties and Responsibilities

Incident Manager sought by DISH Wireless, LLC in Littleton, Colorado.

Support company’s 24/7 Network Operations Center. Lead a group of 5G Network Surveillance & Fault Isolation & Management teams supporting the end-to-end monitoring and troubleshooting of the entire 5G platform. Escalate complex issues and determine root-causes for failure and develop corrective actions. Contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service up-time. Responsible for end-to-end Incident Lifecycle Management. Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure. Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business. Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed. Manage outage and emergencies, including the agreed assurance KPI’s & SLAs. Assist in tracking top issues and areas for continuous improvement and focus. Drive resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management. Responsible for Trouble Tickets updated with all the technical details and troubleshooting MOP’s & templates. Manage internal, external and customer incident escalations and follow-ups as well as process adherence.

Skills, Experience and Requirements

Requires Bachelor’s degree (or foreign equivalent) in Computer Science, Computer Engineering, Information Technology, or closely related field, plus 4 years of telecom/wireless experience in job offered or similar role. Also requires 4 years of work experience with/using the following (which may have been gained concurrently):

  • Managing 4G or 5G NOC shift environments and troubleshooting activities;
  • Network, Transport, PaaS and gNB configurations
  • Jira, WCS app suite, SNOW, IBM, and Watson;
  • Troubleshooting MOPs and templates;
  • KPI Metrics and SLA; and
  • Resolving customers' complaints.
Benefits

Employment is contingent on successful completion of a pre-employment criminal background check, which may include a drug test.


Rate of Pay: $115,000.00


Benefits information available at careers.dish.com.


Apply at careers.dish.com. Ref: 2026-99722 if applying externally through careers.dish.com; Ref: 2026-99721 if applying internally. May also apply by emailing resume with (Ref: 2026-99722) to tasharedservices@dish.com. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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