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Service Incident Manager Jobs (NOW HIRING)

Hirekeyz Inc

Incident Manager

Oakland, CA · On-site

Manage incident management bridge calls with support teams, on-call support application teams and ... Experience in handling multiple monitoring tools like Service now, Pager duty, Slack, Zoom, JIRA ...

HMG America

Incident Manger

Jackson, MI · On-site

Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs ...

Hmg America Llc

Incident Manger

Jackson, MI · On-site

Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...

ASM Research

Incident Manager

Position Overview The Incident Manager, Mid leads the full lifecycle of IT incidents and service requests to restore normal operations quickly and minimize disruption to mission-critical systems.

Jobgether

The position combines IT service management expertise, technical awareness, and strong stakeholder communication skills. You will play a key role in improving incident response processes and ...

Peraton

Incident Manager

$51K - $82K/yr

An Incident Manager will be an effective team player and leader who can work independently when ... SAP), and related services (e.g. Business Continuity) throughout the lifecycle of an incident in ...

New

Cockroach Labs

Incident Manager

San Mateo, CA · On-site

Familiarity with IT service management principles (ITIL, Incident, Change, Problem Management). * Experience with incident management tooling. * Exposure to security or compliance-related incident ...

Sysco Corporation

Incident Manager

Houston, TX · On-site

$97K - $146K/yr

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC Sales Territory: None Zip Code ... Description As an Incident Manager, you will be a part of the Sysco Information Technology Service ...

Material Handling Systems

Incident Manager

Atlanta, GA · On-site

$100K - $151K/yr

This role ensures rapid service restoration by coordinating internal engineering teams, customer ... Ensure adherence to Incident Management policy and escalation matrix. * Own and report on key ...

AssetMark

Incident Manager

Charlotte, NC

$80K - $110K/yr

Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...

AssetMark, Inc.

Incident Manager

Charlotte, NC · On-site

$80K - $110K/yr

Incident Managers are hands-on operators responsible for driving rapid service restoration, resolving issues directly whenever possible, and eliminating recurring problems at their source. You will ...

Gainwell Technologies

Incident Manager

Gold River, CA · On-site

$80K - $115K/yr

Summary An Incident Manager is responsible for identifying, analyzing, and resolving technical ... Quickly detect service disruptions, assess their impact, and escalate critical incidents to the ...

EchoStar

Incident Manager

Littleton, CO · On-site

$115K/yr

Our business spans satellite television service, streaming and on-demand programming, smart home ... Job Duties and Responsibilities Incident Manager sought by DISH Wireless, LLC in Littleton ...

EchoStar

Incident Manager

Littleton, CO · On-site

$115K/yr

Our business spans satellite television service, streaming and on-demand programming, smart home ... Job Duties and Responsibilities Incident Manager sought by DISH Wireless, LLC in Littleton ...

NorthEastern

Incident Manager

Boston, MA

The Division of Information Technology Services (ITS) is currently seeking a talented individual to fill the role of Incident and Reporting Manager. This position will be an integral part of the team ...

Northeastern University

Incident Manager

Boston, MA · On-site

The Division of Information Technology Services (ITS) is currently seeking a talented individual to fill the role of Incident and Reporting Manager. This position will be an integral part of the team ...

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Service Incident Manager information

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$36.5K

$163.4K

$193.5K

How much do service incident manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for service incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Incident Manager, and why are they important?

To thrive as a Service Incident Manager, you need strong analytical skills, IT service management knowledge, and typically a background in computer science or information technology. Familiarity with ITIL frameworks, incident management tools like ServiceNow, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage high-pressure situations effectively. These competencies are crucial for minimizing service disruptions, ensuring rapid resolution of incidents, and maintaining high service quality standards.

How does a Service Incident Manager typically collaborate with technical and non-technical teams during major incidents?

A Service Incident Manager acts as a central point of coordination during major incidents, facilitating communication between technical teams such as IT support, network engineers, and developers, as well as non-technical stakeholders like customer service and management. They ensure that everyone is kept informed of incident status, next steps, and resolution timelines. This role requires translating complex technical details into clear updates for non-technical audiences, while also driving technical teams to swiftly diagnose and resolve issues. Effective collaboration and clear communication are key to minimizing downtime and maintaining customer trust.

What is a Service Incident Manager?

A Service Incident Manager is responsible for overseeing and coordinating the response to IT service incidents within an organization. Their primary goal is to restore normal service operations as quickly as possible and minimize the impact on business activities. They lead incident response teams, communicate with stakeholders, and ensure that incidents are properly documented and resolved according to established procedures. Additionally, Service Incident Managers often analyze incident trends to help prevent future issues and improve service reliability.

What is the difference between Service Incident Manager vs Service Desk Analyst?

AspectService Incident ManagerService Desk Analyst
ResponsibilitiesOversees incident resolution processes, manages major incidents, coordinates teams to restore services quicklyHandles user requests, logs incidents, provides first-level support, and resolves common issues
Required SkillsIncident management, communication, problem-solving, ITIL knowledgeCustomer service, troubleshooting, communication, basic technical skills
Work EnvironmentTypically in IT service management teams, coordinating across departmentsFrontline support in help desks or service centers
CertificationsITIL Foundation, incident management certifications often preferredITIL Foundation helpful but not mandatory

The Service Incident Manager focuses on managing and resolving major incidents and coordinating teams, while the Service Desk Analyst handles initial user requests and routine issues. Both roles require ITIL knowledge, but the Incident Manager has a broader scope in incident resolution and crisis management.

More about Service Incident Manager jobs
What cities are hiring for Service Incident Manager jobs? Cities with the most Service Incident Manager job openings:
What states have the most Service Incident Manager jobs? States with the most job openings for Service Incident Manager jobs include:
What job categories do people searching Service Incident Manager jobs look for? The top searched job categories for Service Incident Manager jobs are:
Service Incident Manager jobs near you
Infographic showing various Service Incident Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Manager

AYR Global IT Solutions Inc

Philadelphia, PA • On-site

Contractor

Re-posted 17 days ago

Job description

Company Description

AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.

Job Description

Job Title: Incident Manager (supporting Rogers X1 syndication)
Location - Philadelphia
F2F interview required

Qualifications

Crucial part of the Production Support team which is responsible for managing incidents for new and existing Products. This incident manager is responsible for ensuring that all incidents are identified, triaged and resolved within SLA guidelines. Additionally, this position will be responsible for ensuring that all root-cause analysis is documented for high severity incidents and delivered to the respective Product owners. This position will interface with various operations teams to bring quickly and timely resolutions to incidents. Work is performed in a 24/7 operations environment. Must be available to work weekends and holidays on an on call basis. Bachelors degree in Computer Science, Engineering, Business or related field or equivalent work experience is required. Typically has 7+ years of tech industry and/or work experience in Customer Service, Incident and Problem Management functions and strong understanding of ITIL and Incident Management practices. Experience with monitoring technologies. Experience working in a large (1000+ server) and complex operations environments. Must have background in supporting Unix/Linux env's as opposed to MS.
Additionally:
Network and/or Systems backgrounds
Experience in Monitoring (tracking the health of infrastructure they manage)
Root Cause Analysis
Solid understanding of the workflows of the infrastructure they have worked in
The hiring team is looking for diverse technical backgrounds to make the team well-rounded as a whole. A successful IM is one that can understand how different components interact to make up the overall environment. They must also be able to express this understanding to upper management as well as engineering teams.

Additional Information

If anyone might be interest, please share your resume at smalik(at)ayrglobal(dot)com or you can directly contact me at 630-444-7490

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