Incident Manager
Philadelphia, PA · On-site
... services, ERP, and BI implementations by providing proven and experienced consultants to our ... Job Title: Incident Manager (supporting Rogers X1 syndication) Location - Philadelphia F2F ...
Incident Manager
Philadelphia, PA · On-site
... services, ERP, and BI implementations by providing proven and experienced consultants to our ... Job Title: Incident Manager (supporting Rogers X1 syndication) Location - Philadelphia F2F ...
Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs ...
Rarely does it happen that the Incident Manager raises an RFC on the Service Management Tool to make changes in the tool data to add/modify/improve the way the tool should support the changing needs ...
Incident Manager
Oakland, CA · On-site
Manage incident management bridge calls with support teams, on-call support application teams and ... Experience in handling multiple monitoring tools like Service now, Pager duty, Slack, Zoom, JIRA ...
Quick apply
Incident Manager
Oakland, CA · On-site
Manage incident management bridge calls with support teams, on-call support application teams and ... Experience in handling multiple monitoring tools like Service now, Pager duty, Slack, Zoom, JIRA ...
Incident Manger
Jackson, MI · On-site
Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...
Incident Manger
Jackson, MI · On-site
Insure that the Service Desk analysts, Service Desk Manager, Critical Incident Manager and Incident Managers understand their specific responsibilities in Incident Management process * Manage ...
Incident Manager
Jersey City, NJ · Hybrid
Description We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for ...
Incident Manager
Jersey City, NJ · Hybrid
Description We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for ...
Incident Manager
Jersey City, NJ · On-site
$110K - $130K/yr
Incident Management (Primary Focus ... Lead and coordinate Major Incident response (SEV1/SEV2), ensuring rapid service restoration and ...
Incident Manager
Jersey City, NJ · On-site
$110K - $130K/yr
Incident Management (Primary Focus ... Lead and coordinate Major Incident response (SEV1/SEV2), ensuring rapid service restoration and ...
... service incident, identifying the cause, and initiating the incident management process. Experience in leveraging technology to issue all communications and providing key updates to stakeholder ...
... service incident, identifying the cause, and initiating the incident management process. Experience in leveraging technology to issue all communications and providing key updates to stakeholder ...
To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and ... A Day in the Life The Incident Manager leads the organization's security and operational incident ...
To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and ... A Day in the Life The Incident Manager leads the organization's security and operational incident ...
We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...
We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing ...
Incident Manager
Los Angeles, CA · On-site
$118 - $136/hr
To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and ... A Day in the Life The Incident Manager leads the organization's security and operational incident ...
Incident Manager
Los Angeles, CA · On-site
$118 - $136/hr
To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and ... A Day in the Life The Incident Manager leads the organization's security and operational incident ...
Incident Manager
Glen Mills, PA · On-site
Our services are vast and we produce software and web products. We specialize in Mobile development ... incident management roles and responsibilities. Identify and implement process improvements and ...
Incident Manager
Glen Mills, PA · On-site
Our services are vast and we produce software and web products. We specialize in Mobile development ... incident management roles and responsibilities. Identify and implement process improvements and ...
Incident Manager
Los Angeles, CA · On-site
To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and ... A Day in the Life The Incident Manager leads the organization's security and operational incident ...
Incident Manager
Los Angeles, CA · On-site
To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and ... A Day in the Life The Incident Manager leads the organization's security and operational incident ...
Incident Manager
Boston, MA · On-site
The Division of Information Technology Services (ITS) is currently seeking a talented individual to fill the role of Incident and Reporting Manager. This position will be an integral part of the team ...
Incident Manager
Boston, MA · On-site
The Division of Information Technology Services (ITS) is currently seeking a talented individual to fill the role of Incident and Reporting Manager. This position will be an integral part of the team ...
Incident Manager
Boston, MA · On-site
The Division of Information Technology Services (ITS) is currently seeking a talented individual to fill the role of Incident and Reporting Manager. This position will be an integral part of the team ...
Incident Manager
Boston, MA · On-site
The Division of Information Technology Services (ITS) is currently seeking a talented individual to fill the role of Incident and Reporting Manager. This position will be an integral part of the team ...
Incident Manager
Maple Grove, MN · On-site
Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6 ... restore IT services effectively. Primary Job Function * Receive and process escalations and ...
Quick apply
Incident Manager
Maple Grove, MN · On-site
Incident Manager Location: Abbott Park, IL and Maple Grove, MN Duration: 12 Months Hours: 10 AM - 6 ... restore IT services effectively. Primary Job Function * Receive and process escalations and ...
Incident Manager
San Francisco, CA · On-site
$136.12 - $165/hr
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
Incident Manager
San Francisco, CA · On-site
$136.12 - $165/hr
About the Role This Incident Manager role is critical for upholding service reliability and customer trust, directly impacting company success by minimizing downtime and resolving critical issues.
Incident Manager
Lumberton, NC · On-site
To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and ... A Day in the Life The Incident Manager leads the organization's security and operational incident ...
Incident Manager
Lumberton, NC · On-site
To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and ... A Day in the Life The Incident Manager leads the organization's security and operational incident ...
Incident Manager
Los Angeles, CA · On-site
$118 - $136/hr
To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and ... A Day in the LifeThe Incident Manager leads the organization's security and operational incident ...
New
Incident Manager
Los Angeles, CA · On-site
$118 - $136/hr
To conduct business with Lendistry, a Master Services Agreement (MSA) must be executed and ... A Day in the LifeThe Incident Manager leads the organization's security and operational incident ...
New
The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and enterprise IT ...
The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and enterprise IT ...
The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and enterprise IT ...
The role serves as the central coordination point for incident response activities, ensuring alignment with established incident management processes, service incident models, and enterprise IT ...
Service Incident Manager information
See salary details
$36.5K - $50.8K
3% of jobs
$50.8K - $65K
5% of jobs
$65K - $79.3K
5% of jobs
$79.3K - $93.6K
5% of jobs
$93.6K - $107.9K
2% of jobs
$107.9K - $122.1K
3% of jobs
$124.8K is the 25th percentile. Wages below this are outliers.
$122.1K - $136.4K
4% of jobs
$136.4K - $150.7K
0% of jobs
$150.7K - $165K
0% of jobs
$165K - $179.2K
0% of jobs
The median wage is $183.5K / yr.
$179.2K - $193.5K
72% of jobs
$36.5K
$163.4K
$193.5K
How much do service incident manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for service incident manager in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.
What is a service incident manager?
A Service Incident Manager is responsible for overseeing and coordinating the response to IT service incidents within an organization. Their primary goal is to restore normal service operations as quickly as possible and minimize the impact on business activities. They lead incident response teams, communicate with stakeholders, and ensure that incidents are properly documented and resolved according to established procedures. Additionally, Service Incident Managers often analyze incident trends to help prevent future issues and improve service reliability.
How does a service incident manager typically collaborate with technical and non-technical teams during major incidents?
A Service Incident Manager acts as a central point of coordination during major incidents, facilitating communication between technical teams such as IT support, network engineers, and developers, as well as non-technical stakeholders like customer service and management. They ensure that everyone is kept informed of incident status, next steps, and resolution timelines. This role requires translating complex technical details into clear updates for non-technical audiences, while also driving technical teams to swiftly diagnose and resolve issues. Effective collaboration and clear communication are key to minimizing downtime and maintaining customer trust.
What are the key skills and qualifications needed to thrive as a service incident manager, and why are they important?
To thrive as a Service Incident Manager, you need strong analytical skills, IT service management knowledge, and typically a background in computer science or information technology. Familiarity with ITIL frameworks, incident management tools like ServiceNow, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage high-pressure situations effectively. These competencies are crucial for minimizing service disruptions, ensuring rapid resolution of incidents, and maintaining high service quality standards.
What is the difference between Service Incident Manager vs Service Desk Analyst?
| Aspect | Service Incident Manager | Service Desk Analyst |
|---|---|---|
| Responsibilities | Oversees incident resolution processes, manages major incidents, coordinates teams to restore services quickly | Handles user requests, logs incidents, provides first-level support, and resolves common issues |
| Required Skills | Incident management, communication, problem-solving, ITIL knowledge | Customer service, troubleshooting, communication, basic technical skills |
| Work Environment | Typically in IT service management teams, coordinating across departments | Frontline support in help desks or service centers |
| Certifications | ITIL Foundation, incident management certifications often preferred | ITIL Foundation helpful but not mandatory |
The Service Incident Manager focuses on managing and resolving major incidents and coordinating teams, while the Service Desk Analyst handles initial user requests and routine issues. Both roles require ITIL knowledge, but the Incident Manager has a broader scope in incident resolution and crisis management.
More about Service Incident Manager jobs
What cities are hiring for Service Incident Manager jobs?
Cities with the most Service Incident Manager job openings:
What states have the most Service Incident Manager jobs?
States with the most job openings for Service Incident Manager jobs include:
What job categories do people searching Service Incident Manager jobs look for?
The top searched job categories for Service Incident Manager jobs are:
Contractor
Re-posted 7 days ago
Job description
Company Description
AYR Global IT Solutions is a national staffing firm focused on cloud, cyber security, web application services, ERP, and BI implementations by providing proven and experienced consultants to our clients. Our competitive, transparent pricing model and industry experience make us a top choice of Global System Integrators and enterprise customers with federal and commercial projects supported nationwide.
Job Description
Job Title: Incident Manager (supporting Rogers X1 syndication)
Location - Philadelphia
F2F interview required
Qualifications
Crucial part of the Production Support team which is responsible for managing incidents for new and existing Products. This incident manager is responsible for ensuring that all incidents are identified, triaged and resolved within SLA guidelines. Additionally, this position will be responsible for ensuring that all root-cause analysis is documented for high severity incidents and delivered to the respective Product owners. This position will interface with various operations teams to bring quickly and timely resolutions to incidents. Work is performed in a 24/7 operations environment. Must be available to work weekends and holidays on an on call basis. Bachelors degree in Computer Science, Engineering, Business or related field or equivalent work experience is required. Typically has 7+ years of tech industry and/or work experience in Customer Service, Incident and Problem Management functions and strong understanding of ITIL and Incident Management practices. Experience with monitoring technologies. Experience working in a large (1000+ server) and complex operations environments. Must have background in supporting Unix/Linux env's as opposed to MS.
Additionally:
Network and/or Systems backgrounds
Experience in Monitoring (tracking the health of infrastructure they manage)
Root Cause Analysis
Solid understanding of the workflows of the infrastructure they have worked in
The hiring team is looking for diverse technical backgrounds to make the team well-rounded as a whole. A successful IM is one that can understand how different components interact to make up the overall environment. They must also be able to express this understanding to upper management as well as engineering teams.
Additional Information
If anyone might be interest, please share your resume at smalik(at)ayrglobal(dot)com or you can directly contact me at 630-444-7490