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Service Incident Manager Jobs in Reston, VA (NOW HIRING)

... services. Node.Digital is seeking a Cyber Incident Manager to support this critical customer ... mission. Responsibilities: - Correlating incident data to identify specific trends in reported ...

... services. Node.Digital is seeking a Cyber Incident Manager to support this critical customer ... mission. Responsibilities: - Correlating incident data to identify specific trends in reported ...

... services. Node.Digital is seeking a Cyber Incident Manager to support this critical customer ... mission. Responsibilities: - Correlating incident data to identify specific trends in reported ...

... services. This position will support one of our Government clients in Arlington, VA ... HS Diploma with 7-9 incident management or cyber security experience * Must be able to obtain DHS ...

... services. This position will support one of our Government clients in Arlington, VA ... HS Diploma with 7-9 incident management or cyber security experience * Must be able to obtain DHS ...

... services. This position will support one of our Government clients in Arlington, VA ... HS Diploma with 7-9 incident management or cyber security experience * Must be able to obtain DHS ...

Incident Manager Location: Arlington, VA Must have an active Top Secret Security Clearance Node ... Speed~ " in delivery of innovative services and solutions Benefits We are proud to offer ...

Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. They are seeking a Cyber Incident Manager to ...

Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. RTX is seeking a Cyber Incident Manager to ...

Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. They are seeking a Cyber Incident Manager to ...

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Incident Manager Location: Arlington, VA Must have an active Top Secret Security Clearance Node ... Secure*Speed~" in delivery of innovative services and solutions Benefits We are proud to offer ...

Incident Manager Location: Arlington, VA Must have an active Top Secret Security Clearance Node ... Secure*Speed~" in delivery of innovative services and solutions Benefits We are proud to offer ...

Incident Support Manager

Springfield, VA ยท On-site

$155K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Supports the restoration of network infrastructure, and service operation as quickly as possible to ... Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. * Will ...

Incident Support Manager

Ashburn, VA ยท On-site

$155K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

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Service Incident Manager information

See Reston, VA salary details

$38K

$170K

$201.3K

How much do service incident manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for service incident manager in Reston, VA is $169,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,200.00 and $200,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Incident Manager, and why are they important?

To thrive as a Service Incident Manager, you need strong analytical skills, IT service management knowledge, and typically a background in computer science or information technology. Familiarity with ITIL frameworks, incident management tools like ServiceNow, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage high-pressure situations effectively. These competencies are crucial for minimizing service disruptions, ensuring rapid resolution of incidents, and maintaining high service quality standards.

How does a Service Incident Manager typically collaborate with technical and non-technical teams during major incidents?

A Service Incident Manager acts as a central point of coordination during major incidents, facilitating communication between technical teams such as IT support, network engineers, and developers, as well as non-technical stakeholders like customer service and management. They ensure that everyone is kept informed of incident status, next steps, and resolution timelines. This role requires translating complex technical details into clear updates for non-technical audiences, while also driving technical teams to swiftly diagnose and resolve issues. Effective collaboration and clear communication are key to minimizing downtime and maintaining customer trust.

What is a Service Incident Manager?

A Service Incident Manager is responsible for overseeing and coordinating the response to IT service incidents within an organization. Their primary goal is to restore normal service operations as quickly as possible and minimize the impact on business activities. They lead incident response teams, communicate with stakeholders, and ensure that incidents are properly documented and resolved according to established procedures. Additionally, Service Incident Managers often analyze incident trends to help prevent future issues and improve service reliability.

What is the difference between Service Incident Manager vs Service Desk Analyst?

AspectService Incident ManagerService Desk Analyst
ResponsibilitiesOversees incident resolution processes, manages major incidents, coordinates teams to restore services quicklyHandles user requests, logs incidents, provides first-level support, and resolves common issues
Required SkillsIncident management, communication, problem-solving, ITIL knowledgeCustomer service, troubleshooting, communication, basic technical skills
Work EnvironmentTypically in IT service management teams, coordinating across departmentsFrontline support in help desks or service centers
CertificationsITIL Foundation, incident management certifications often preferredITIL Foundation helpful but not mandatory

The Service Incident Manager focuses on managing and resolving major incidents and coordinating teams, while the Service Desk Analyst handles initial user requests and routine issues. Both roles require ITIL knowledge, but the Incident Manager has a broader scope in incident resolution and crisis management.

What are popular job titles related to Service Incident Manager jobs in Reston, VA? For Service Incident Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Service Incident Manager jobs in Reston, VA look for? The top searched job categories for Service Incident Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Service Incident Manager jobs? Cities near Reston, VA with the most Service Incident Manager job openings:
Incident Manager (Midlevel)

Incident Manager (Midlevel)

Node.Digital

Arlington, VA โ€ข On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago


Job description

Incident Manager

Location: Arlington, VA

Must have an active Top Secret Security Clearance

Node.Digital is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services.

Node.Digital is seeking a Cyber Incident Manager to support this critical customer mission.
Responsibilities:
- Correlating incident data to identify specific trends in reported incidents
- Recommending defense in depth principles and practices (i.e. Defense in Multiple Places, layered defenses, security robustness, etc.)
- Performing Computer Network Defense incident triage to include determining scope, urgency, and potential impact
- Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents within the enterprise
- Applying cybersecurity concepts to the detection and defense of intrusions into small, and large-scale IT networks, and conduct cursory analysis of log data
- Monitoring external data sources to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise
- Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident,
- Receiving and analyzing network alerts from various sources within the enterprise and determine possible causes of such alerts
- Tracking and documenting Computer Network Defense (CND) incidents from initial detection through final resolution, and work with other components within the organization to obtain and coordinate information pertaining to ongoing incidents
- Providing support during assigned shifts

Requirements

Required Skills:
- U.S. Citizenship
- Must have an active TS/SCI clearance
- Must be able to obtain DHS Suitability
- 5+ years of directly relevant experience in cyber incident management or cybersecurity operations
- Knowledge of incident response and handling methodologies
- Having close familiarity with NIST 800-62 (latest revision), and FISMA standards as they pertain to reporting incidents.
- Knowledge of the NCCIC National Cyber Incident Scoring System to be able to prioritize triaging of incident
- Knowledge of general attack stages (e.g., foot printing and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks, etc.)
- Skill in recognizing and categorizing types of vulnerabilities and associated attacks
- Knowledge of basic system administration and operating system hardening techniques, Computer Network Defense policies, procedures, and regulations
- Knowledge of different operational threat environments (e.g., first generation [script kiddies], second generation [non nation-state sponsored], and third generation [nation-state sponsored])
- Knowledge of system and application security threats and vulnerabilities (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code)
Desired Skills:
- Knowledge of different operational threat environments (e.g., first generation [script kiddies], second generation [non nation-state sponsored], and third generation [nation-state sponsored])
- Knowledge of system and application security threats and vulnerabilities (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code)
Required Education:
BS Incident Management, Operations Management, Cybersecurity or related degree. HS Diploma with 7-9 incident management or cyber security experience
Desired Certifications:
GCIH, GCFA GISP, GCED, CCFP or CISSP


Company Overview:

Node. Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.
Our Core Values help us in our mission. They include:
OUR CORE VALUES
Identifying the~RIGHT PEOPLE~and developing them to their full capabilities
Our customer's "Mission" is our "Mission". Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner
We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence
Our mantra is "~Simple*Secure*Speed~" in the delivery of innovative services and solutions

Benefits

We are proud to offer competitive compensation and benefits packages to include:

  • Medical
  • Dental
  • Vision
  • Basic Life
  • Health Saving Account
  • 401K
  • Three weeks of PTO/Sick
  • 11 Paid Holidays
  • Pre-Approved Online Training