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Service Incident Manager Jobs in Reston, VA (NOW HIRING)

Solutions3 LLC

Incident Manager II

Arlington, VA · On-site

$56K - $66K/yr

... of services. Eligibility: * Must be a US Citizen * Must have an active TS/SCI clearance * Must be ... incident management or cybersecurity operations Responsibilities Include: * Researching and ...

BCMC

Cyber Incident Manager

Arlington, VA · On-site

The Cyber Incident Manager will perform investigations, develop mitigation plans, and assist in the restoration of services following cyber incidents. Responsibilities : • Correlating incident data ...

Solutions3 LLC

Incident Manager I

Arlington, VA · On-site

$47K - $56K/yr

Solutions³ LLC is seeking an Cyber Incident Manager to perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services.

New

Akima

Incident Support Manager

Ashburn, VA · On-site

... service operation as quickly as possible to minimize the impact to business operations. • Responsible for planning and coordinating all activities required to perform, monitor, and report on the ...

Node.Digital

Incident Manager (Junior)

Arlington, VA · On-site

Incident Manager Location: Arlington, VA Must have an active Top Secret Security Clearance Node ... Speed~ " in delivery of innovative services and solutions Benefits We are proud to offer ...

NewGen

Cyber Incident Manager III

Arlington, VA · On-site

Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. They are seeking a Cyber Incident Manager to ...

NewGen

Cyber Incident Manager I

Arlington, VA · On-site

Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. They are seeking a Cyber Incident Manager to ...

NewGen Technologies

Cyber Incident Manager I

Arlington, VA · On-site

$110 - $140/hr

Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. They are seeking a Cyber Incident Manager to ...

Node.Digital

Incident Manager (Junior)

Arlington, VA · On-site

Incident Manager Location: Arlington, VA Must have an active Top Secret Security Clearance Node ... Secure*Speed~" in delivery of innovative services and solutions Benefits We are proud to offer ...

Beyond SOF

Incident Manager - III TS/SCI

Arlington, VA · On-site +1

Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. RTX is seeking a Cyber Incident Manager to ...

TekSynap

Incident Support Manager

Ashburn, VA · On-site

$155K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

TekSynap

Incident Support Manager

Springfield, VA

$155K - $220K/yr

This team provides support services for Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ...

Akima, LLC

Incident Support Manager

Ashburn, VA · On-site

Supports the restoration of network infrastructure, and service operation as quickly as possible to ... Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. * Will ...

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Showing results 21-40

All JobsService Incident JobsService Incident Manager JobsService Incident Manager Jobs in Reston, VA

Service Incident Manager information

See Reston, VA salary details

$38K

$170K

$201.3K

How much do service incident manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service incident manager in Reston, VA is $169,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,200.00 and $200,800.00 per year, depending on experience, location, and employer.

What is a service incident manager?

A Service Incident Manager is responsible for overseeing and coordinating the response to IT service incidents within an organization. Their primary goal is to restore normal service operations as quickly as possible and minimize the impact on business activities. They lead incident response teams, communicate with stakeholders, and ensure that incidents are properly documented and resolved according to established procedures. Additionally, Service Incident Managers often analyze incident trends to help prevent future issues and improve service reliability.

How does a service incident manager typically collaborate with technical and non-technical teams during major incidents?

A Service Incident Manager acts as a central point of coordination during major incidents, facilitating communication between technical teams such as IT support, network engineers, and developers, as well as non-technical stakeholders like customer service and management. They ensure that everyone is kept informed of incident status, next steps, and resolution timelines. This role requires translating complex technical details into clear updates for non-technical audiences, while also driving technical teams to swiftly diagnose and resolve issues. Effective collaboration and clear communication are key to minimizing downtime and maintaining customer trust.

What are the key skills and qualifications needed to thrive as a service incident manager, and why are they important?

To thrive as a Service Incident Manager, you need strong analytical skills, IT service management knowledge, and typically a background in computer science or information technology. Familiarity with ITIL frameworks, incident management tools like ServiceNow, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage high-pressure situations effectively. These competencies are crucial for minimizing service disruptions, ensuring rapid resolution of incidents, and maintaining high service quality standards.

What is the difference between Service Incident Manager vs Service Desk Analyst?

AspectService Incident ManagerService Desk Analyst
ResponsibilitiesOversees incident resolution processes, manages major incidents, coordinates teams to restore services quicklyHandles user requests, logs incidents, provides first-level support, and resolves common issues
Required SkillsIncident management, communication, problem-solving, ITIL knowledgeCustomer service, troubleshooting, communication, basic technical skills
Work EnvironmentTypically in IT service management teams, coordinating across departmentsFrontline support in help desks or service centers
CertificationsITIL Foundation, incident management certifications often preferredITIL Foundation helpful but not mandatory

The Service Incident Manager focuses on managing and resolving major incidents and coordinating teams, while the Service Desk Analyst handles initial user requests and routine issues. Both roles require ITIL knowledge, but the Incident Manager has a broader scope in incident resolution and crisis management.

What are popular job titles related to Service Incident Manager jobs in Reston, VA?

For Service Incident Manager jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Service Incident Manager jobs in Reston, VA look for?

The top searched job categories for Service Incident Manager jobs in Reston, VA are:

What cities near Reston, VA are hiring for Service Incident Manager jobs?

Cities near Reston, VA with the most Service Incident Manager job openings:

Service Incident Manager jobs near you

Incident Manager II

Solutions3 LLC

Arlington, VA • On-site

$56K - $66K/yr

Full-time

Re-posted 8 days ago

Job description

Title: Incident Manager II
Description:
Solutions³ LLC is supporting our prime contractor and their U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.
Solutions³ LLC is seeking Cyber Case Manager to perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services.
Eligibility:
  • Must be aUS Citizen
  • Must have anactive TS/SCIclearance
  • Must be able to obtainDHS Suitabilityprior to starting employment
  • 2+ years of directly relevant experience in cyber incident management or cybersecurity operations
Responsibilities Include:
  • Researching and compiling known resolution steps or workarounds to enable mitigation of potential Computer Network Defense incidents within the enterprise
  • Applying knowledge of the tactics, techniques, and procedures of various criminal, insider, hacktivist, and nation state threat actors to identify and validate threats
  • Applying cybersecurity concepts to the detection and defense of intrusions into small, and large-scale IT networks, and conduct cursory analysis of log data
  • Conducting cursory analysis of log data
  • Monitoring external data sources (e.g., Computer Network Defense vendor sites, Computer Emergency Response Teams [CERTs], SANS, Security Focus) to maintain currency of Computer Network Defense threat condition and determine which security issues may have an impact on the enterprise
  • Identifying the cause of an incident and recognizing the key elements to ask external entities when learning the background and potential infection vector of an incident
  • Receiving and analyzing network alerts from various sources within the enterprise and determine possible causes of such alerts
  • Tracking and documenting Computer Network Defense (CND) incidents from initial detection through final resolution
  • Working with other components within the organization to obtain and coordinate information pertaining to ongoing incidents.
  • Providing support during assigned shifts
Required Skills:
  • Knowledge of incident response and handling methodologies
  • Knowledge of the NCCIC National Cyber Incident Scoring System to be able to prioritize triaging of incident
  • Knowledge of general attack stages (e.g., foot printing and scanning, enumeration, gaining access, escalation of privileges, maintaining access, network exploitation, covering tracks, etc.)
  • Skill in recognizing and categorizing types of vulnerabilities and associated attacks
  • Knowledge of basic system administration and operating system hardening techniques
  • Knowledge of Computer Network Defense policies, procedures, and regulations
  • Knowledge of different operational threat environments (e.g., first generation [script kiddies], second generation [non nation-state sponsored], and third generation [nation-state sponsored])
  • Knowledge of system and application security threats and vulnerabilities (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code)
  • Must be able to work collaboratively across physical locations
Desired Skills:
  • Knowledge of basic system administration and operating system hardening techniques
  • Knowledge of Computer Network Defense policies, procedures, and regulations
  • Knowledge of different operational threat environments (e.g., first generation [script kiddies], second generation [non nation-state sponsored], and third generation [nation-state sponsored])
  • Knowledge of system and application security threats and vulnerabilities (e.g., buffer overflow, mobile code, cross-site scripting, PL/SQL and injections, race conditions, covert channel, replay, return- oriented attacks, and malicious code)
Desired Certifications: GCIH, GCFA GISP, GCED, CCFP or CISSP
Required Education: BS Incident Management, Operations Management, Cybersecurity, or related degree; or HS Diploma with 4+ years of incident management or cyber security experience

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