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Service Incident Manager Jobs in Riverside, CA (NOW HIRING)

Schoolsfirstfcu

Incident Responder I

Tustin, CA · On-site

... and service incidents during business hours and extended business hours in support of IT Incident Management program. Creates and maintains unified monitoring of Infrastructure, Application and ...

Meriplex Communications

Lead Managed Services

Irvine, CA · On-site

$80K - $100K/yr

Previous experience as a technical lead, service delivery lead, incident manager, or escalation manager. * Strong understanding of ITIL principles, particularly Incident, Problem, and Change ...

Exol

Security Manager

Perris, CA · On-site

$106K - $145K/yr

... incident management, investigations, and system performance, while driving continuous improvement and a strong security culture. What we do Exol* is pioneering warehousing-as-a-service, offering ...

Exol

Security Manager

Perris, CA · On-site

$106K - $145K/yr

... incident management, investigations, and system performance, while driving continuous improvement and a strong security culture. What we do Exol* is pioneering warehousing-as-a-service, offering ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

The Incident and Problem Manager will coordinate very closely with Senior Service Manager and Customer Success Manager teams, managing escalations, resolving Problems, addressing service impacts and ...

1 point system

Senior Full-Stack Engineer

Irvine, CA · On-site

Build and enhance internal tooling platforms supporting incident management workflows * Develop scalable services and APIs using TypeScript/Node.js-based frameworks * Contribute across the full stack ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

Role: ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months ... Service Reliability & Continuous Improvement * Analyze incident, change, and operational data to ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

Role: ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months ... Service Reliability & Continuous Improvement * Analyze incident, change, and operational data to ...

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Service Incident Manager information

See Riverside, CA salary details

$38.1K

$170.5K

$201.9K

How much do service incident manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service incident manager in Riverside, CA is $170,474.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,600.00 and $201,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service incident manager, and why are they important?

To thrive as a Service Incident Manager, you need strong analytical skills, IT service management knowledge, and typically a background in computer science or information technology. Familiarity with ITIL frameworks, incident management tools like ServiceNow, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage high-pressure situations effectively. These competencies are crucial for minimizing service disruptions, ensuring rapid resolution of incidents, and maintaining high service quality standards.

Is a service incident manager a good career?

A service incident manager is a valuable role responsible for coordinating responses to service disruptions, ensuring quick resolution and minimal downtime. It requires strong communication, problem-solving skills, and familiarity with incident management tools and processes. The role offers opportunities for advancement in IT service management and related fields.

How does a service incident manager typically collaborate with technical and non-technical teams during major incidents?

A Service Incident Manager acts as a central point of coordination during major incidents, facilitating communication between technical teams such as IT support, network engineers, and developers, as well as non-technical stakeholders like customer service and management. They ensure that everyone is kept informed of incident status, next steps, and resolution timelines. This role requires translating complex technical details into clear updates for non-technical audiences, while also driving technical teams to swiftly diagnose and resolve issues. Effective collaboration and clear communication are key to minimizing downtime and maintaining customer trust.

What is a service incident manager?

A Service Incident Manager is responsible for overseeing and coordinating the response to IT service incidents within an organization. Their primary goal is to restore normal service operations as quickly as possible and minimize the impact on business activities. They lead incident response teams, communicate with stakeholders, and ensure that incidents are properly documented and resolved according to established procedures. Additionally, Service Incident Managers often analyze incident trends to help prevent future issues and improve service reliability.

What is the difference between Service Incident Manager vs Service Desk Analyst?

AspectService Incident ManagerService Desk Analyst
ResponsibilitiesOversees incident resolution processes, manages major incidents, coordinates teams to restore services quicklyHandles user requests, logs incidents, provides first-level support, and resolves common issues
Required SkillsIncident management, communication, problem-solving, ITIL knowledgeCustomer service, troubleshooting, communication, basic technical skills
Work EnvironmentTypically in IT service management teams, coordinating across departmentsFrontline support in help desks or service centers
CertificationsITIL Foundation, incident management certifications often preferredITIL Foundation helpful but not mandatory

The Service Incident Manager focuses on managing and resolving major incidents and coordinating teams, while the Service Desk Analyst handles initial user requests and routine issues. Both roles require ITIL knowledge, but the Incident Manager has a broader scope in incident resolution and crisis management.

What job categories do people searching Service Incident Manager jobs in Riverside, CA look for? The top searched job categories for Service Incident Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Incident Manager jobs? Cities near Riverside, CA with the most Service Incident Manager job openings:
Service Incident Manager jobs near you

Software Development Manager, Incident Command Systems

Amazon

Irvine, CA • On-site

$132K - $175K/yr

Full-time

Posted 19 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,073 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

We're hiring a Software Development Manager (SDM) to help shape and drive Incident management tooling development efforts as part of the incident response program for the worldwide Amazon retail websites.
We are re-imagining incident management & response for Amazon's retail operations. Amazon is evolving faster than our incident management/response programs can keep up. It's time to change that

You'll be reporting directly into the single threaded owner for incident command systems and will be responsible for driving programs across multiple "two-pizza" teams. You'll be directly responsible for helping curate complex user requirements and drive adoption of both greenfield and established tooling. When Amazon is under duress, every single minute matters.

Your efforts will have an impact and influence on Amazon executive decisions and every single team at Amazon that interacts with our centralized control centers or outage calls. You'll be required to dive into post incident analysis to understand what went wrong, how we can improve it for the future, and how blind spots will be covered in the future. Amazon incidents are complex, fast paced, and deeply nuanced.

If you like a challenge, this is certainly an eye opening one. This will be a fascinating and critical culmination of technical deep diving, high impact judgment calls, program/product/process management, and sweeping assessments of company wide readiness for handling and managing incidents.
As an SDM on the Incident Command Systems team, you will be responsible for driving the development and delivery of industry-leading incident management solutions that empower our command teams to rapidly triage, manage, and resolve issues in mission-critical systems. Your tooling will focus on user-centric streamlined workflows optimized for usability and decision-support

You will help refine and track the appropriate metrics that best represent our efforts to accelerate remediation of customer risking events. This role has the scope to affect Amazon's entire ecosystem of tens of thousands of services and make a difference to both our customers and developers. Enhancing Amazon's incident response posture creates a flywheel of improvements that include adoption of best practices across all organizations.
You will thrive if you love fast-paced, startup-like work environments focused on building systems from the ground up

You will be involved in cross team design, and data analysis. You will also maintain client outreach while evangelizing operational excellence engineering culture across Amazon.
Key job responsibilities
* Manage a team of talented software engineers focused on building incident management applications focused on workflow optimization and decision-support
* Set the technical vision and roadmap for the Incident Management Tools team, aligning it with the broader business strategy
* Foster a culture of innovation, collaboration, and continuous improvement within your team
* Mentor and develop your engineers, helping them grow their technical and leadership skills
* Work closely with product managers, data scientists, and other stakeholders to understand customer needs and translate them into effective engineering solutions
* Ensure the timely delivery of high-quality, scalable, and maintainable software solutions
* Optimize team processes, workflows, and tools to maximize productivity and efficiency with an AI-native mentality
* Represent the Incident Management Tools team and its work to senior leadership and cross-functional partners
About the team
The Incident Command Systems team at Amazon is responsible for envisioning and building programs, which consistently improve remediation times for outages. This group consists of multiple 2-pizza teams (teams of 6-10 engineers) that each own software components for monitoring, anomaly detection of website degrading issues as well as incident management software used during these outages.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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