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Service Incident Manager Jobs in Riverside, CA (NOW HIRING)

Soup 'n Fresh

Service Manager

Chino Hills, CA · On-site

The Service Manager will oversee pre-shift execution, service recovery, team timekeeping ... Investigate and log any guest or facility issues using approved incident reporting protocols.

Soup 'n Fresh

Service Manager

Rancho Cucamonga, CA · On-site

$23 - $38/hr

The Service Manager will oversee pre-shift execution, service recovery, team timekeeping ... Investigate and log any guest or facility issues using approved incident reporting protocols.

Alteryx, Inc.

Manager, Software Engineering

Irvine, CA · On-site

$136 - $175/hr

Own release readiness activities, including quality gates, go/no-go decisions, incident reviews ... Experience building backend services, APIs, and distributed systems using Go, Java, C#, Python, or ...

Axos Bank

Software Development Manager

Irvine, CA · On-site

$110K - $140K/yr

Own end-to-end delivery of Core Services platforms including Identity, Rules Manager, Document ... Ensure production stability and rapid incident resolution, including active participation in RCA ...

Ceragon

Resident Engineer

Ontario, CA · On-site

$100K - $128K/yr

Experience in wireless telecommunications, microwave networking, network operations, or managed services environments. * Strong understanding of fault management, incident management, and network ...

Bertelsmann

Regional Security Manager

Ontario, CA · On-site

Monitor security performance and ensure compliance with established service levels. * Manage incident response, investigations, and corrective actions. * Coordinate after-hours emergency response and ...

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Showing results 21-40

All JobsService Incident JobsService Incident Manager JobsService Incident Manager Jobs in Riverside, CA

Service Incident Manager information

See Riverside, CA salary details

$38.1K

$170.5K

$201.9K

How much do service incident manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service incident manager in Riverside, CA is $170,474.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,600.00 and $201,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service incident manager, and why are they important?

To thrive as a Service Incident Manager, you need strong analytical skills, IT service management knowledge, and typically a background in computer science or information technology. Familiarity with ITIL frameworks, incident management tools like ServiceNow, and relevant certifications such as ITIL Foundation are commonly required. Exceptional communication, problem-solving, and leadership skills help coordinate teams and manage high-pressure situations effectively. These competencies are crucial for minimizing service disruptions, ensuring rapid resolution of incidents, and maintaining high service quality standards.

Is a service incident manager a good career?

A service incident manager is a valuable role responsible for coordinating responses to service disruptions, ensuring quick resolution and minimal downtime. It requires strong communication, problem-solving skills, and familiarity with incident management tools and processes. The role offers opportunities for advancement in IT service management and related fields.

How does a service incident manager typically collaborate with technical and non-technical teams during major incidents?

A Service Incident Manager acts as a central point of coordination during major incidents, facilitating communication between technical teams such as IT support, network engineers, and developers, as well as non-technical stakeholders like customer service and management. They ensure that everyone is kept informed of incident status, next steps, and resolution timelines. This role requires translating complex technical details into clear updates for non-technical audiences, while also driving technical teams to swiftly diagnose and resolve issues. Effective collaboration and clear communication are key to minimizing downtime and maintaining customer trust.

What is a service incident manager?

A Service Incident Manager is responsible for overseeing and coordinating the response to IT service incidents within an organization. Their primary goal is to restore normal service operations as quickly as possible and minimize the impact on business activities. They lead incident response teams, communicate with stakeholders, and ensure that incidents are properly documented and resolved according to established procedures. Additionally, Service Incident Managers often analyze incident trends to help prevent future issues and improve service reliability.

What is the difference between Service Incident Manager vs Service Desk Analyst?

AspectService Incident ManagerService Desk Analyst
ResponsibilitiesOversees incident resolution processes, manages major incidents, coordinates teams to restore services quicklyHandles user requests, logs incidents, provides first-level support, and resolves common issues
Required SkillsIncident management, communication, problem-solving, ITIL knowledgeCustomer service, troubleshooting, communication, basic technical skills
Work EnvironmentTypically in IT service management teams, coordinating across departmentsFrontline support in help desks or service centers
CertificationsITIL Foundation, incident management certifications often preferredITIL Foundation helpful but not mandatory

The Service Incident Manager focuses on managing and resolving major incidents and coordinating teams, while the Service Desk Analyst handles initial user requests and routine issues. Both roles require ITIL knowledge, but the Incident Manager has a broader scope in incident resolution and crisis management.

What job categories do people searching Service Incident Manager jobs in Riverside, CA look for? The top searched job categories for Service Incident Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Service Incident Manager jobs? Cities near Riverside, CA with the most Service Incident Manager job openings:
Service Incident Manager jobs near you

Service Manager

Soup 'n Fresh

Chino Hills, CA • On-site

Full-time

Re-posted 4 days ago

Job description

The Service Manager at Soup ‘n Fresh is a hands-on operational leader responsible for driving daily FOH excellence. This role ensures high guest satisfaction, upholds service standards, and facilitates team accountability. The Service Manager will oversee pre-shift execution, service recovery, team timekeeping, compliance with safety procedures, and technology-driven tools including Jolt, SpotOn, 7Shifts, and MarginEdge. A strong grasp of floor presence, guest interaction, and operational flow is expected.

 

Key Responsibilities:

FOH Operations & Service Flow

  • Lead floor management during meal periods ensuring guest satisfaction and efficient table turnover.
  • Host daily pre-shift meetings to communicate goals, team assignments, and service priorities.
  • Monitor and coach sidework execution and break coverage for all FOH roles.
  • Serve as liaison between staff and management, addressing guest service issues promptly and effectively.
  • Perform clock-in oversight and approve time punches and corrections.

Compliance, Quality & Safety

  • Verify food temperature, quality, and presentation throughout buffet and food bar service.
  • Use digital tools (Jolt, temperature probes) to perform scheduled safety and facility checks.
  • Ensure chemical safety and machine operation standards are followed.
  • Investigate and log any guest or facility issues using approved incident reporting protocols.

Administrative Tools & Accountability

  • Maintain accuracy across SpotOn functions (comps, discounts, refunds, gift cards, reopen checks).
  • Ensure timely and correct use of 7Shifts for break tracking, roster reviews, and time card logs.
  • Oversee daily roster, approve margin entries, and log waste data into MarginEdge.
  • Review Jolt checklist completion reports and flag any late or missed entries.

Inventory & Ordering

  • Assist with end-of-day counts and order entries.
  • Validate FOH ingredient levels, storage procedures, and FIFO compliance.
  • Assist in labeling/prepping backup items for high-volume times.

Technology Use

  • Troubleshoot common device and software issues (POS, iPads, printers).
  • Ensure all FOH team members complete tasks in Jolt, 7Shifts, and other platforms as required.
  • Follow up with staff for incomplete logs or facility checklist misses.

Preferred Qualifications:

  • Minimum 2 years FOH supervisory experience in fast-paced or buffet-style dining preferred.
  • Proficient with SpotOn, Jolt, and 7Shifts platforms (training provided if needed).
  • California Food Handler Card required.
  • Proven leadership and communication skills with ability to delegate and follow up.
  • Bi-lingual English/Spanish a plus.

Physical Requirements:

  • Ability to stand/walk for extended periods.
  • Able to lift up to 25 lbs and perform light physical labor including moving equipment and cleaning.

Work Schedule & Expectations:

  • Full-time hourly or salaried based on experience and availability.
  • Must be available weekends and holidays, with flexible opening/closing availability.

Soup 'n Fresh is bringing a fresh new dining experience to Rancho Cucamonga, Chino Hills and hopefully more!
We're looking for friendly and dedicated team members to help us create a welcoming and enjoyable atmosphere for our guests. We specialize in customizable meals, featuring a variety of fresh salads, comforting soups, and other delicious options.