Service Incident Manager Jobs in Riverside, CA (NOW HIRING)

Job Summary:

As an essential member of the Public Safety Department within the Division of Finance, Technology, and Operations, the Manager of Emergency Management/Business Continuity will provide strategic direction in all areas of emergency preparedness and management and is responsible for assessing, revising, communicating, and maintaining the campus Emergency Management Plan, including disaster mitigation, preparedness, planning, training, education, response, business continuity, and recovery.

Responsibilities:

• Manage the University's Emergency Management and Business Continuity Program, directing emergency preparedness, response, recovery, and continuity of operations activities.
• Establish annual program priorities and oversee the implementation and maintenance of the Comprehensive Emergency Management Plan (EMP), Business Continuity Program, and supporting preparedness initiatives.
• Ensure compliance with CSU policies, regulatory requirements, and recognized emergency management and business continuity standards.
• Direct campus emergency preparedness and operational readiness activities, including business continuity, Emergency Operations Center (EOC) readiness, emergency response protocols, continuity of operations planning, and campus preparedness initiatives.
• Serve as the University's Emergency Operations Center (EOC) Coordinator during activations, providing management oversight of emergency response, continuity of essential services, and recovery operations.
• Administer the University's emergency preparedness training and exercise program by establishing annual training objectives and overseeing preparedness education, drills, and exercises for Building Marshals, EOC personnel, executive leadership, and campus departments.
• Monitor training participation, exercise outcomes, and corrective actions to support continuous improvement, operational readiness, and regulatory compliance.
• Oversee the development, maintenance, and administration of business continuity plans, emergency procedures, emergency communications, and program documentation in accordance with applicable laws, CSU policies, and University requirements.
• Monitor program performance and maintain records to ensure regulatory compliance, operational effectiveness, and institutional accountability.
• Build and maintain collaborative partnerships with University departments, local, state, and federal emergency management agencies, first responders, and community organizations.
• Represent the University on emergency management committees, planning groups, and interagency initiatives to strengthen preparedness, coordination, and response capabilities.
• Lead continuous improvement efforts by evaluating emergency management and business continuity program performance, identifying opportunities for enhancement, and implementing operational improvements that strengthen institutional resilience.
• Perform management-related responsibilities and special assignments in support of the University's Emergency Management and Business Continuity Program, University Police Department operations, and institutional priorities.
• Represent the department on University committees, workgroups, and special projects.
• Participate in professional development activities to maintain current knowledge of emergency management practices, applicable laws, regulations, and CSU requirements.
• Support departmental and University initiatives that enhance operational effectiveness, organizational preparedness, and business continuity.

Minimum Qualifications:

• Applicants must have the equivalent to a Bachelor's degree and at least three years of emergency management experience OR an equivalent combination of education and experience.

Required Qualifications:

• Knowledge of local, state, and federal rules, guidelines, and standards related to disaster preparedness planning, strategies, and techniques.
• Knowledge of the principles and application of the Incident Command System (ICS), Standardized Emergency Management System (SEMS), and National Incident Management System (NIMS).
• Knowledge of local, state, and federal emergency systems and agencies, including law enforcement, fire prevention and protection, and emergency medical services.
• Knowledge of best practices related to continuity of operations, mass evacuation, shelter-in-place procedures, relocation, and reunification.
• Familiarity with Kuali Ready, InformaCast, Veoci, and RAVE Mobile is preferred.
• Ability to secure technical and financial assistance through applicable state and federal programs and grants.
• Ability to establish and maintain effective working relationships with private-sector partners and local, state, and federal emergency management and emergency response officials.
• Ability to conduct hazard vulnerability assessments and develop hazard mitigation plans.
• Ability to evaluate existing emergency management programs, identify strengths and weaknesses, and recommend effective solutions.
• Ability to manage multiple priorities and assignments in a fast-paced environment.
• Ability to evaluate, observe, compare, and monitor data contained in management reports to determine compliance with standard operating procedures and protocols.
• Ability to gather relevant facts, conduct thorough analyses, and reach sound conclusions.

Compensation and Benefits:

The anticipated hiring range for this position is $7,875 per month

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/At-will

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.           

This is a full-time management (MPP) position.  MPP employees serve at the will of the campus President.  MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

First considerations will be given to candidates who apply by Friday August 20, 2026 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Physical Exam

Employment is contingent upon candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

On Campus Commitment

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act