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Service Director Jobs in Reston, VA (NOW HIRING)

Colliers

Valuation Services Director

Washington, DC · Hybrid

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

Colliers

Valuation Services Director

Washington, DC · Hybrid

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

Singh

Dishwasher

Ashburn, VA

$13.25 - $17.25/hr

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. Our dishwashers are focused on getting the job done thoroughly and efficiently to ...

Singh Development Company

Dishwasher

Ashburn, VA · On-site

$13.25 - $17.25/hr

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. Our dishwashers are focused on getting the job done thoroughly and efficiently to ...

Singh Development Company

Cook

Ashburn, VA · On-site

$14.25 - $19.25/hr

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. Our cooks are focused on preparing exceptional food that leaves a lasting ...

Singh

Cook

Ashburn, VA

$14.25 - $19.25/hr

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. Our cooks are focused on preparing exceptional food that leaves a lasting ...

Kisco Senior Living

Care Services Director

Washington, DC · On-site

$110K - $125K/yr

The Care Services Director manages and directs a high-quality Assisted Living Program providing superior care services delivered with compassion. As a motivational leader this individual supervises ...

Kisco Senior Living

Care Services Director

Washington, DC · On-site

$110K - $125K/yr

The Care Services Director manages and directs a high-quality Assisted Living Program providing superior care services delivered with compassion. As a motivational leader this individual supervises ...

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Service Director information

See Reston, VA salary details

$31.7K

$106.8K

$181.5K

How much do service director jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service director in Reston, VA is $106,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $124,800.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Reston, VA?

The most popular types of Service jobs in Reston, VA are:

What job categories do people searching Service Director jobs in Reston, VA look for?

The top searched job categories for Service Director jobs in Reston, VA are:

What cities near Reston, VA are hiring for Service Director jobs?

Cities near Reston, VA with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $106,816 per year, or $51.4 per hour.

Care Services Director

Kisco Senior Living

Gaithersburg, MD • On-site

$85 - $95/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Kisco Senior Living rating

7.9

Company rating: 7.9 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

4th of 242 rated social care providers

Job description

Job Description

Lead with passion and compassion as our Care Services Directorat The Carnegie! Direct our top-tier Assisted Living Program, ensuring superior care services are delivered with excellence. Drive medication management, safety protocols, and department budgets as a dynamic and motivating leader.

*RN or LPN license not required for this role*

What will I do every day?

  • Maintain all resident information, files, and reports
  • Supervise and administer all resident medications
  • Maintain emergency plans and meet all safety requirements
  • Coordinate care provided by third parties, maintaining positive relationships with a variety of third-party care providers
  • Manage Assisted Living budget and expenses
  • Forecast and schedule necessary levels of staffing
  • Conduct departmental planning and forecasting
  • Hire and train care team associates
  • Manage and improve resident and family satisfaction

What will I need to be successful in this role?

  • Three to five years of supervisory experience
  • BS degree in human services, psychology, nursing, or related fields
  • Experience in working with seniors
  • Care Services Director experience / Director of Nursing experience in the state of Maryland highly preferred

Special Requirements/Certifications:

  • CPR Certified
  • First Aid Certified
  • Universal Precautions trained

What’s in it for me? (Great Question!)

  • Competitive pay: $85,000-$95,000/Yr. depending on experience
  • A free meal per shift
  • Healthcare Benefits including Vision & Dental
  • Matching 401k
  • Paid Time Off
  • Rewards and Bonus Opportunities
  • Continuous Training and Growth Opportunities

What do we do?

We create a great place to live for our residents and a great place to work for our associates. Kisco Senior Living has been a dynamic, award-winning leader in the senior living industry for the past 34 years.

All offers of employment are subject to satisfying our pre-employment process which includes: successfully passing a drug screen, TB Test and Background Check

*Kisco Senior Living is an Equal Opportunity Employer

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