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Service Director Jobs in Edison, NJ (NOW HIRING)

Café Mars

Service Manager / Director

Brooklyn, NY

The Floor Manager/Service Director will be responsible for all aspects of the daily operations and service standards at our restaurant. This individual will be responsible for supervising the dining ...

Café Mars

Service Manager / Director

Brooklyn, NY

The Floor Manager/Service Director will be responsible for all aspects of the daily operations and service standards at our restaurant. This individual will be responsible for supervising the dining ...

Café Mars

Service Manager / Director

New York, NY

$65K - $75K/yr

The Floor Manager/Service Director will be responsible for all aspects of the daily operations and service standards at our restaurant. This individual will be responsible for supervising the dining ...

Epic Healthcare

Food Service Manager

Newark, NJ · On-site

Food Service Director We are a dedicated nursing home committed to providing exceptional care to our residents. Our team of professionals works collaboratively to create a nurturing and supportive ...

Omnicom

SVP, Client Service Director

New York, NY · On-site

Job Title: SVP, Client Service Director Department: Account Services Lead by inspiring trust through courageous in the moment conversations Walk the talk and have a strategic perspective both ...

Omnicom

SVP, Client Service Director

New York, NY · On-site

Job Title: SVP, Client Service Director Department: Account Services Lead by inspiring trust through courageous in the moment conversations Walk the talk and have a strategic perspective both ...

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Service Director information

See Edison, NJ salary details

$31.6K

$106.3K

$180.7K

How much do service director jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service director in Edison, NJ is $106,293.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,300.00 and $124,200.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
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The most popular types of Service jobs in Edison, NJ are:

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The top searched job categories for Service Director jobs in Edison, NJ are:

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Service Director jobs near you
Infographic showing various Service Director job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $106,293 per year, or $51.1 per hour.

Service Manager / Director

Café Mars

Brooklyn, NY

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Job description


THE OPPORTUNITY

Café Mars, an unusual Italian restaurant located in the Gowanus neighborhood of Brooklyn, is seeking a Floor Manager/Service Director. We are looking for the highest-caliber, enthusiastic, and kind hospitality professional to join in creating the restaurant and setting the tone to help us lead the restaurant into the future. You will provide leadership, supervision and support to the entire operation--collaborating directly with co-chefs Paul D’Avino and Juan David Gracia and Beverage Director Sierra Chunko to continue to develop and grow the restaurant. The right human being will have a strong hospitality background, a love of wine and cocktails and must be able to lead and train the team. The Floor Manager/Service Director will be responsible for all aspects of the daily operations and service standards at our restaurant. This individual will be responsible for supervising the dining room and ensuring our guests have a warm, memorable, and fun experience.

WHO WE ARE

Opened in May 2023, Café Mars is a unusual Italian restaurant in Gowanus. We aim to be the neighborhood place make locals proud and makes visitors want to become locals. The restaurant will open in a corner space on Third Avenue, across the street from where Paul’s great grandfather first settled in Brooklyn from Campania, Italy. When joining Café Mars, you will become part of a small, tight‐knit team that gives the best we have to offer our guests and each other.

Since 2023, we have been recognized by Michelin with a Bib Gourmand, as well as Best Service (NYC) in 2023 and Inspector's favorite visit in NYC in 2024. We are also an OpenTable Icon and Diner's Choice since 2024. Fun, seasonal and inventive, the menu pays homage to the traditional Italian roots of the neighborhood, while celebrating the chefs’ eclectic backgrounds in the food world. Our past work includes NYC spots wd~50 and aska as well as stints in Colombia, Iceland, Denmark, and Japan. Café Mars strives to serve a menu with a fun, thoughtful, and modern take on Italian cuisine.

MAIN RESPONSIBILITIES

  • Highly skilled in hospitality, wine service, and cuisine.
  • Presents a strong floor presence.
  • Works closely with Chef/Owners to ensure restaurant delivers a maximum level of service and satisfaction.
  • Ensure excellent service & hospitality is provided to all guests, our community, vendors and staff.
  • Oversees the training and monitors the performance of team members. Oversees all FOH hiring, performance management, scheduling, and employee engagement.
  • Can contribute all aspects of wine program (selections, sourcing, purchasing, inventory)
  • Demonstrates strong financial acumen to drive revenue and maintain budgeted profitability.
  • Facilitates effective communication throughout the restaurant.
  • Creates a motivating environment
REQUIREMENTS
  • Minimum six years of food and beverage experience. Minimum one year experience in a leadership role
  • Must demonstrate a deep knowledge and passion for wine and food.
  • Strong leadership skills. Passion for motivating, educating and empowering the team.
  • Self-motivated, open minded and possess a genuine passion for hospitality and service.
  • Ability to establish and maintain effective relationships in all directions: ownership, co-workers, team members, and guests while listening and addressing concerns as needed.
  • Must possess outstanding organizational, interpersonal skills, and excellent attention to detail.
  • An outgoing team player with a positive attitude and problem-solving skills, willing to adapt and learn every day.

As an important member of our team, you’ll have access to:

  • Inclusive Healthcare
  • Wellness Program
  • Retirement Plan option
  • Commuter Benefits
  • Paid Time Off to support you having an active life outside work
  • Yearly Stipend for dining at other restaurants
  • Closed on ALL Major Holidays for you to spend quality time with loved ones

We offer a supportive working and learning environment that fosters growth and promotes career advancement, believing that one should always be learning. This is a great opportunity for industry professionals looking to advance their career and have the opportunity to be a part of an opening team. If you are interested in joining a restaurant that values creativity, uniqueness, dedication, hard work and a commitment to genuine hospitality then come and get it!

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