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Service Director Jobs in Decatur, IL (NOW HIRING)

Villas at Lincoln

Activity Director

Lincoln, IL · On-site

$20 - $23/hr

Activity Director Job Summary: NEW FACILITY OPENING 9/1/2026. The Activity Director provides ... services and more * Huge Discounts at all major retailers (Walmart, Costco, etc.) at no cost to you

LifeStance Health

Clinical Director

Decatur, IL · On-site

$90K - $115K/yr

The Clinical Director will provide oversight and support for psychotherapy clinicians, engaging ... service delivery. * Provides onsite clinical consultation, expertise and support regarding clinical ...

Limitless Decatur

Director of Development

Decatur, IL · On-site

$70 - $110/hr

# Director of DevelopmentHot JobEducation Level4 Year Degree## DescriptionGENERAL DESCRIPTIONThe ... Research, identify, and evaluate commercial and service-based work opportunities that align with ...

New

Macon Resources Inc

Director of Development

Decatur, IL · On-site

$70 - $110/hr

The Director of Development also will research, identify, and evaluate potential business ... Research, identify, and evaluate commercial and service-based work opportunities that align with ...

Macon Resources, Inc

Director of Development

Decatur, IL · On-site

$74K - $92K/yr

The Director of Development also will research, identify, and evaluate potential business ... Research, identify, and evaluate commercial and service-based work opportunities that align with ...

Goldwater Care Clinton

Director of Nursing

Clinton, IL

$100K - $115K/yr

Plan, develop, organize, implement, evaluate, and direct the nursing service department, as well as its programs and activities, in accordance with current rules, regulations and guidelines that ...

Georgia

Nursing Home Administrator-GRHA-ATL

Decatur, IL · On-site

$100K/yr

SALARY: $100,160.00 The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is currently seeking candidates for the position of Service Director/RN on the Skilled Unit at ...

Healogics, Inc.

Clinical Program Director

Decatur, IL · On-site

$96.90 - $128.50/hr

Healogics is the largest provider of advanced wound care services in the United States, treating ... The Clinical Program Director is also responsible for maintaining collaborative and consultative ...

Healogics

Clinical Program Director

Decatur, IL · On-site

Healogics is the largest provider of advanced wound care services in the United States, treating ... The Clinical Program Director is also responsible for maintaining collaborative and consultative ...

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Showing results 21-40

All JobsService JobsService Director JobsService Director Jobs in Decatur, IL

Service Director information

See Decatur, IL salary details

$29.6K

$99.6K

$169.3K

How much do service director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service director in Decatur, IL is $99,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $116,400.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Decatur, IL?

The most popular types of Service jobs in Decatur, IL are:

What job categories do people searching Service Director jobs in Decatur, IL look for?

The top searched job categories for Service Director jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Service Director jobs?

Cities near Decatur, IL with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $99,590 per year, or $47.9 per hour.

Activity Director

Villas at Lincoln

Lincoln, IL • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Activity Director

Job Summary:

NEW FACILITY OPENING 9/1/2026. The Activity Director provides ongoing program of activities designed to meet, in accordance with the comprehensive assessment, the interests and the physical, mental, and psychosocial wellbeing of each resident.

Essential Duties:

·      Develop and plan activities including, but not limited to: group social activities; spiritual programs; creative and educational programs; and exercise activities.

·      Oversight of Activity Aides

·      Review resident goals and progress notes properly document MDS reports.

·      Foster relationships of family members and community partners that may assist in supporting the Activity department.

Benefits Offered:

  • Extremely low-cost Health, Dental, Vision, 401K, and more

  • $25,000 Company Paid Life Insurance – at no cost to you

  • Leadership Training to enhance your management skills

  • Daily Pay - get your money when you want

  • Paid Vacations - rolls over each year

  • Paid Sick Time 

  • Paid Holidays

  • Tuition Reimbursement

  • Daily, Weekly, Monthly Employee Appreciation Events

  • Birthday, Anniversary Celebrations

  • Free Employee Assistance Programs - professional support & guidance on family, money, health, legal services and more

  • Huge Discounts at all major retailers (Walmart, Costco, etc.) at no cost to you

  • Virtual Visits with Doctors 24/7, without setting up additional accounts or appointments

  • Paid Break Time for Nursing Mothers

  • Time Off to Vote

Preferred Qualifications:

High School Diploma or its equivalent.

Satisfactory completion of a training course for Activity Directors.

2 years minimum of experience in a social or recreational program in a nursing facility.