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Service Director Jobs in Decatur, IL (NOW HIRING)

Villas at Lincoln

Social Service Director

Lincoln, IL

$25 - $29/hr

Social Services Director Job Summary: NEW FACILITY OPENING 9/1/2026. The Social Services Director is responsible for the overall operation of the Social Services department to ensure all medically ...

Kirby Medical Center

Food Service Tech

Monticello, IL · On-site

$16.05 - $18.43/hr

Under the direction of the Food Service Director, the Food Service Tech will perform a variety of patient, visitor, and staff food service by preparing and delivering food trays. The Food Service ...

Kirby Medical Center

Food Service Tech

Monticello, IL · On-site

$16.05 - $18.43/hr

Under the direction of the Food Service Director, the Food Service Tech will perform a variety of patient, visitor, and staff food service by preparing and delivering food trays. The Food Service ...

Kirby Medical Center

Food Service Tech

Monticello, IL · On-site

$16.05 - $18.43/hr

Under the direction of the Food Service Director, the Food Service Tech will perform a variety of patient, visitor, and staff food service by preparing and delivering food trays. The Food Service ...

Kirby Medical Center

Food Service Tech

Monticello, IL · On-site

$16.05 - $18.43/hr

Under the direction of the Food Service Director, the Food Service Tech will perform a variety of patient, visitor, and staff food service by preparing and delivering food trays. The Food Service ...

Memorial Health

Director, Laboratory

Decatur, IL · On-site

$51.87 - $82.99/hr

Position Overview The Director of Laboratory plans, organizes, and directs the administrative and ... This leader is responsible for ensuring laboratory services are delivered safely, efficiently, and ...

Memorial Health

Director, Laboratory

Decatur, IL

$51.87 - $82.99/hr

This leader is responsible for ensuring laboratory services are delivered safely, efficiently, and ... Working closely with the Medical Director and other organizational leaders, the Director oversees ...

Memorial Health

Director, Laboratory

Decatur, IL · On-site

$51.87 - $82.99/hr

Position Overview The Director of Laboratory plans, organizes, and directs the administrative and ... This leader is responsible for ensuring laboratory services are delivered safely, efficiently, and ...

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Service Director information

See Decatur, IL salary details

$29.6K

$99.6K

$169.3K

How much do service director jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service director in Decatur, IL is $99,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,100.00 and $116,400.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Decatur, IL?

The most popular types of Service jobs in Decatur, IL are:

What job categories do people searching Service Director jobs in Decatur, IL look for?

The top searched job categories for Service Director jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Service Director jobs?

Cities near Decatur, IL with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $99,590 per year, or $47.9 per hour.

Social Service Director

Villas at Lincoln

Lincoln, IL

$25 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Social Services Director

Job Summary: 

NEW FACILITY OPENING 9/1/2026. The Social Services Director is responsible for the overall operation of the Social Services department to ensure all medically related emotional and social needs of patients are met in accordance with all applicable laws and regulations. 

Essential Duties: 

  • Manage and direct the Social Services Department, and identify and provide for residents social, emotional, and psychological needs.

  • Accurately assess, document and provide interventions to meet psychosocial needs of all residents.

  • Develop care plans based on assessments.

  • Maintain a quality working relationship with the medical profession and other health related facilities and organizations.

Benefits Offered: 

  • Extremely low-cost Health, Dental, Vision, 401K, and more

  • $25,000 Company Paid Life Insurance – at no cost to you

  • Leadership Training to enhance your management skills

  • Daily Pay - get your money when you want

  • Paid Vacations - rolls over each year

  • Paid Sick Time 

  • Paid Holidays

  • Tuition Reimbursement

  • Daily, Weekly, Monthly Employee Appreciation Events

  • Birthday, Anniversary Celebrations

  • Free Employee Assistance Programs - professional support & guidance on family, money, health, legal services and more

  • Huge Discounts at all major retailers (Walmart, Costco, etc.) at no cost to you

  • Virtual Visits with Doctors 24/7, without setting up additional accounts or appointments

  • Paid Break Time for Nursing Mothers

  • Time Off to Vote

Preferred Qualifications: 

  • Two years of job-related experience, preferably in long-term care.

  • Bachelor’s degree in social work or related field preferred.  

  • Experience with social work, preferably working directly with patients and their family members at a nursing facility.

  • Detail oriented, computer literate and possesses excellent communication skills.