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Service Director Jobs in Chicago, IL (NOW HIRING)

Pearl of Montclare

Food Service Director

Chicago, IL

Pearl of Montclare Food Service Director The Food Service Director plans, organizes, develops, and directs the overall operation of the Culinary and Nutritional Department in accordance with company ...

Nexus of Geneva

Food Service Director

Geneva, IL

Food Service Director Benefits Health Dental Vision **COMPETITIVE SALARY*** The Food Service Director plans, organizes, develops, and directs the overall operation of the Culinary and Nutritional ...

The Alden Network

Social Service Director

Long Grove, IL · On-site

$70K/yr

) Social Service Director At Alden Long Grove Rehabilitation and Health Care Center, we are seeking a dedicated and compassionate Social Service Director to lead our Social Service Department. As a key ...

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All JobsService JobsService Director JobsService Director Jobs in Chicago, IL

Service Director information

See Chicago, IL salary details

$31.4K

$105.8K

$179.8K

How much do service director jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service director in Chicago, IL is $105,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,900.00 and $123,600.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Chicago, IL?

The most popular types of Service jobs in Chicago, IL are:

What are popular job titles related to Service Director jobs in Chicago, IL?

For Service Director jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Chicago, IL look for?

The top searched job categories for Service Director jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Service Director jobs?

Cities near Chicago, IL with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $105,768 per year, or $50.9 per hour.

Service Director

Hawk Chevrolet Cadillac of Joliet

Joliet, IL

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Service Director— Hawk Chevrolet Cadillac

Joliet, IL  •  Full-Time  •  Reports to the General Manager  •  Start ASAP

Hawk Chevrolet Cadillac in Joliet, IL is seeking an experienced Service Manager to lead our fixed operations team. This is a high-volume, high-performance department producing $250,000–$300,000 in labor gross per month. Reporting directly to the General Manager, you'll own the customer experience, team development, and financial performance of the service drive.

What You'll Lead
  • A dual Chevrolet & Cadillac service department
  • 21 technicians and a 6-person service writer/advisor team
  • Dedicated support already in place for dispatching, warranty review, and loaner fleet
What You'll Do
  • Achieve and maintain industry-leading Customer Satisfaction Index (CSI) scores.
  • Lead, coach, and develop the technician and advisor teams to high standards of quality and efficiency.
  • Protect and grow monthly labor gross while controlling expenses and productivity.
  • Ensure compliance with GM warranty policies and dealership procedures, and resolve customer concerns quickly and fairly.
Requirements
  • Minimum 5 years of verifiable Service Manager experience running an automotive dealership service department.
  • Proven track record of strong CSI results and leading a large team.
  • References required. Verifiable professional references will be requested.
  • Valid driver's license with an acceptable driving record.
Preferred
  • Bilingual English/Spanish and direct GM (General Motors) experience will receive extra consideration.
Compensation & Benefits
  • Salary range dependent on experience — top performers rewarded accordingly.
  • Full benefits: medical, dental, vision, 401(k), and paid time off.
  • Relocation assistance is available for the right candidate.

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