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Senior Service Jobs in Chicago, IL (NOW HIRING)

PALFINGER

Senior Service Manager

Schaumburg, IL

$100/hr

Reach Beyond at PALFINGER as our Senior Service Manager for TMF product lines, based in Birmingham, AL , where you will lead service excellence across a diverse portfolio of equipment throughout ...

Cityyear

Senior Service Director

Chicago, IL · Hybrid

$90K - $100K/yr

The Senior Service Director is accountable for the department's strategy, performance, and success in achieving its potential for impact, sustainability, and scale. As a leader in the Impact ...

City Year

Senior Service Director

Chicago, IL · On-site

$90K - $100K/yr

The Senior Service Director is accountable for the department's strategy, performance, and success in achieving its potential for impact, sustainability, and scale. As a leader in the Impact ...

Palfinger

Senior Service Manager

Schaumburg, IL · On-site

$100/hr

Reach Beyond at PALFINGER as our Senior Service Manager for TMF product lines, based in Birmingham, AL , where you will lead service excellence across a diverse portfolio of equipment throughout ...

PackSmart, Inc

Senior Service Technician

West Chicago, IL · On-site

$38 - $50/hr

We are a growing company looking to add an experienced senior service technician to support our customers' service needs on packaging equipment. Our ideal candidate would have more than 4 years of ...

Daikinapplied

Senior Service Coordinator

Romeoville, IL · On-site

$70K - $100K/yr

Position Overview The Senior Service Coordinator plays a key role in managing the daily operations of our service department. This position oversees scheduling, customer communication, technician ...

Daikin Applied

Senior Service Coordinator

Romeoville, IL · On-site

$70K - $100K/yr

Position Overview The Senior Service Coordinator plays a key role in managing the daily operations of our service department. This position oversees scheduling, customer communication, technician ...

Labcorp

Senior Service Representative

Itasca, IL · On-site

$17.75 - $26/hr

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident ...

Labcorp

Senior Service Representative

Itasca, IL

$17.75 - $26/hr

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident ...

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All JobsService JobsSenior Service JobsSenior Service Jobs in Chicago, IL

Senior Service information

See Chicago, IL salary details

$25.8K

$82.7K

$168.4K

How much do senior service jobs pay per year?

As of Sep 7, 2026, the average yearly pay for senior service in Chicago, IL is $82,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $106,100.00 per year, depending on experience, location, and employer.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Chicago, IL?

The most popular types of Service jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Senior Service jobs?

Cities near Chicago, IL with the most Senior Service job openings:

Senior Service jobs near you
Infographic showing various Senior Service job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $82,707 per year, or $39.8 per hour.

Senior Service Manager

PALFINGER

Schaumburg, IL

$100/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Palfinger rating

7.5

Company rating: 7.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

274th of 499 rated machine equipment manufacturers

Job description

For more than 90 years, PALFINGER has set benchmarks with innovative crane and lifting solutions worldwide. As a leading technology and mechanical engineering company, we transform customer needs into seamlessly integrated solutions while providing opportunities for our people to grow, collaborate, and push beyond limits. We foster an environment where we reach up, reach out, and reach beyond. Become part of our team and let's lift each other to create what's next.

Reach Beyond at PALFINGER as our Senior Service Manager for TMF product lines, based in Birmingham, AL, where you will lead service excellence across a diverse portfolio of equipment throughout North
America. In this leadership role, you will serve as the senior escalation point for complex service and technical issues while driving consistent service standards, dealer performance, and customer satisfaction. Working cross functionally with Engineering, Warranty, Parts, Training, and Sales teams, you will champion continuous improvement initiatives and support service readiness for new product introductions. This position combines strategic leadership, technical expertise, and operational oversight to strengthen PALFINGER's aftermarket service capabilities and customer experience.

_____Your Responsibilities
  • Serve as the senior service and technical escalation point for TMF product lines, supporting dealers, service partners, and internal service teams across North America.
  • Lead and develop a team of Service Managers, establishing clear expectations, escalation processes, and accountability for service performance and customer outcomes.
  • Coordinate the resolution of complex service, quality, and warranty issues while partnering with Engineering, Parts, Warranty, Training, and Sales teams to deliver effective solutions.
  • Drive consistent execution of PALFINGER service standards across dealer and service partner networks by promoting best practices, operational excellence, and scalable service processes.
  • Analyze service data and field feedback to identify trends, implement corrective actions, support continuous improvement initiatives, and enhance service readiness for new products.
_____Your Qualifications
  • Bachelor's degree in Business Administration or a related field, or 8-10 years of equivalent experience managing service operations within a structured service environment.
  • Proven experience leading managers and service teams while driving accountability, performance, and customer-focused results.
  • Strong technical knowledge of hydraulic, electrical, and mechanical systems used in industrial or mobile equipment applications.
  • Demonstrated analytical, organizational, problem-solving, and cross-functional collaboration skills, with the ability to influence stakeholders and manage competing priorities.
  • Ability to travel extensively (30-70%) throughout North America, with occasional international travel.
_____What We Offer
  • Competitive compensation of $100-150K 
  • 401(k) with Company match.
  • Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
  • Paid Company holidays and paid Personal Time Off (PTO).
  • Opportunity for continuous learning and career growth.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled
 

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