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Service Coordinator Jobs in Decatur, IL (NOW HIRING)

TJX Companies

Customer Experience Coordinator

Forsyth, IL · On-site

$16 - $16.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Tjx

Customer Experience Coordinator

Forsyth, IL

$16 - $16.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all ...

Collabera

Program Coordinator

Decatur, IL

... services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT ... The Coordinator's focus is on applying disciplined Project Management processes, techniques and ...

Goldwater Care Clinton

MDS Coordinator

Clinton, IL

$85K - $90K/yr

The MDS Coordinator is responsible for the accurate and timely completion of all Medicare/Medicaid case-mix documents in order to assure appropriate reimbursement for care and services provided ...

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Service Coordinator information

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How much do service coordinator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for service coordinator in Decatur, IL is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $23.32 per hour, depending on experience, location, and employer.

What does a service coordinator do?

A Service Coordinator is responsible for organizing and managing services to meet the needs of clients or customers. They act as a liaison between clients, service providers, and other stakeholders to ensure that services are delivered efficiently and effectively. Their duties often include scheduling appointments, maintaining records, handling client inquiries, and ensuring compliance with policies. Service Coordinators can work in various industries such as healthcare, social services, or maintenance. Strong communication and organizational skills are essential for success in this role.

How does a service coordinator typically collaborate with other departments within an organization?

Service Coordinators play a central role in ensuring smooth communication between clients, service technicians, and internal departments such as sales, logistics, and customer service. They often coordinate schedules, relay service updates, and resolve issues by working closely with these teams. This collaboration helps streamline service delivery and ensures that client needs are met efficiently. Building strong relationships with colleagues across departments is key to success in this role, as it directly impacts client satisfaction and operational effectiveness.

What are the key skills and qualifications needed to thrive as a service coordinator, and why are they important?

To thrive as a Service Coordinator, you need strong organizational skills, attention to detail, and typically a background in administration or customer service. Familiarity with CRM software, scheduling tools, and sometimes industry-specific certifications are commonly required. Exceptional interpersonal skills, problem-solving ability, and effective communication set outstanding Service Coordinators apart. These competencies ensure seamless service delivery, client satisfaction, and efficient coordination between clients and internal teams.

What is the difference between Service Coordinator vs Customer Service Representative?

AspectService CoordinatorCustomer Service Representative
CredentialsTypically requires a high school diploma or associate degree; certifications in case management or healthcare may be preferredUsually requires a high school diploma; some roles prefer customer service or communication certifications
Work EnvironmentOften in healthcare, social services, or community programs; involves coordinating services and client interactionsPrimarily in retail, call centers, or service industries; focuses on assisting customers and resolving issues
Employer & IndustryHealthcare, social services, non-profits, community organizationsRetail, telecommunications, hospitality, and other service sectors

While both roles involve communication and client interaction, Service Coordinators focus on organizing and managing services within healthcare or social sectors, whereas Customer Service Representatives primarily handle customer inquiries and support in retail or service industries.

How much do service coordinators make in the US?

Service coordinators in the US typically earn a median annual salary of around $45,000 to $55,000, depending on experience, location, and industry. Salaries can range from approximately $35,000 for entry-level roles to over $70,000 for experienced professionals or those in high-demand areas.

What are the most commonly searched types of Service jobs in Decatur, IL?

The most popular types of Service jobs in Decatur, IL are:

What job categories do people searching Service Coordinator jobs in Decatur, IL look for?

The top searched job categories for Service Coordinator jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Service Coordinator jobs?

Cities near Decatur, IL with the most Service Coordinator job openings:

Service Coordinator jobs near you
Infographic showing various Service Coordinator job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,674 per year, or $22 per hour.

Case Manager / PAS & Crisis Coordinator

Prairieland Service Coordination, Inc.

Decatur, IL • On-site

$24.04 - $25.96/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Case Manager / PAS & Crisis Coordinator (Full-Time)Prairieland Service Coordination, Inc. – Decatur, IL $24.04–$25.96/hour Monday–Friday | 8:00 a.m.–4:30 p.m. Full Benefits | In-Office PositionPrairieland Service Coordination, Inc. (PSCI) is looking to welcome a Case Manager / PAS & Crisis Coordinator to our Decatur, IL office. This position focuses on completing PAS assessments, responding to crisis needs, coordinating services, and advocating for individuals with developmental disabilities and their families.This is an in-office position based at PSCI's Decatur office. The position requires travel throughout PSCI's service area as needed to complete job responsibilities.This position provides the opportunity to make a meaningful impact by helping individuals access necessary services and supports while ensuring compliance with Illinois Department of Human Services (DHS) requirements.What You'll DoComplete the PAS process in accordance with DHS PAS Manual requirements • Complete crisis-related activities, E-Packets, DHS forms, and required documentation within established deadlines • Assess individual needs and coordinate services through communication, provider linkage, service monitoring, and advocacy • Advocate for individuals and families to ensure access to eligible and preferred services • Schedule and complete Discovery and Personal Plan processes as part of the PAS process • Maintain accurate individual files and documentation according to DHS and agency guidelines • Provide problem-solving consultation with provider agencies following DHS Conflict Resolution guidelines • Complete daily billings and ensure accurate time reporting • Participate in staff meetings and required trainings • Communicate concerns, trends, and service gaps to the Administrative Program Manager • Provide coverage and support throughout PSCI's 27-county service area as neededRequired QualificationsBachelor's degree in a human services–related fieldOne year of cumulative experience providing direct services to individuals with developmental disabilitiesExperience may be gained through employment, volunteer work, or family caregiving What We're Looking ForStrong organizational, time management, and documentation skills • Knowledge of the developmental disabilities service delivery system, including recipient eligibility requirements and procedures • Ability to effectively communicate and collaborate with individuals, families, provider agencies, and professionals • Ability to manage competing priorities and meet internal and external deadlines • Ability to work independently while also collaborating effectively with a team • Strong problem-solving skills and attention to detail • Professional written and verbal communication skills • Commitment to ethical standards and person-centered services • Ability to accept direction, feedback, and accountability • Flexibility to work outside of normal business hours as needed • Reliable transportation, a valid Illinois driver's license, and current auto insuranceWhy Join PSCI?Paid Time Off Medical, Dental, and Flexible Spending Account (FSA) Life & AD&D Insurance Long-Term Disability Employee Assistance Program (EAP) 403(b) Retirement Plan