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Service Director Jobs in Basking Ridge, NJ (NOW HIRING)

Café Mars

Service Manager / Director

Brooklyn, NY

The Floor Manager/Service Director will be responsible for all aspects of the daily operations and service standards at our restaurant. This individual will be responsible for supervising the dining ...

Café Mars

Service Manager / Director

Brooklyn, NY

The Floor Manager/Service Director will be responsible for all aspects of the daily operations and service standards at our restaurant. This individual will be responsible for supervising the dining ...

New

Café Mars

Service Manager / Director

New York, NY

$65K - $75K/yr

The Floor Manager/Service Director will be responsible for all aspects of the daily operations and service standards at our restaurant. This individual will be responsible for supervising the dining ...

New

Epic Healthcare

Food Service Manager

Newark, NJ

Food Service Director We are a dedicated nursing home committed to providing exceptional care to our residents. Our team of professionals works collaboratively to create a nurturing and supportive ...

Omnicom

SVP, Client Service Director

New York, NY · On-site

Job Title: SVP, Client Service Director Department: Account Services Lead by inspiring trust through courageous in the moment conversations Walk the talk and have a strategic perspective both ...

Omnicom

SVP, Client Service Director

New York, NY · On-site

Job Title: SVP, Client Service Director Department: Account Services Lead by inspiring trust through courageous in the moment conversations Walk the talk and have a strategic perspective both ...

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Service Director information

See Basking Ridge, NJ salary details

$31.4K

$105.8K

$179.8K

How much do service director jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service director in Basking Ridge, NJ is $105,810.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,900.00 and $123,700.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

More about Service Director jobs

What are the most commonly searched types of Service jobs in Basking Ridge, NJ?

The most popular types of Service jobs in Basking Ridge, NJ are:

What job categories do people searching Service Director jobs in Basking Ridge, NJ look for?

The top searched job categories for Service Director jobs in Basking Ridge, NJ are:

What cities near Basking Ridge, NJ are hiring for Service Director jobs?

Cities near Basking Ridge, NJ with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Basking Ridge, NJ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $105,810 per year, or $50.9 per hour.

Director of Service

Peace of Mind Technologies, LLC

Manhattan, NY • On-site

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

New York

Peace of Mind Technologies, LLC (POM) is seeking an experienced Director of Service to strategically lead and scale our low-voltage service department. This role is responsible for driving operational excellence, increasing client retention, improving profitability, and building a high-performing service team.


About the Role

This is a leadership position for someone who understands how to:

  • Run a service department as a business unit
  • Improve recurring revenue and contract retention
  • Implement KPIs and accountability systems
  • Elevate client experience
  • Develop technicians into strong client-facing professionals

You will oversee service operations, field execution, client communication, and continuous improvement initiatives while building a culture of urgency, ownership, and exceptional service delivery.


About Us

Peace of Mind Technologies, LLC (POM) is New York’s premier systems integrator for security and surveillance technology. Specializing in high-tech systems, cloud-based software services and audio/video solutions for thousands of businesses, schools and properties in the greater New York Metropolitan area, POM’s diverse client roster comprises a wide range of prestigious and well-known organizations. Founded in 2002, POM has handled thousands of site installations, primarily focused on large offices, retail, hospitality, health care, education, and real estate (commercial, luxury residential and hi-rise).

Responsibilities

    Strategic Leadership & Department Growth

    • Lead and scale the low-voltage service department as a profit center.
    • Develop and execute departmental goals tied to revenue growth, retention, and operational efficiency.
    • Establish, track, and report weekly KPIs (response time, first-time fix rate, billable utilization, contract renewal rate, margins, etc.).
    • Improve service contract profitability and increase recurring service revenue.
    • Identify operational inefficiencies and implement process improvements.
    • Develop and enforce departmental SOPs, policies, and service standards.
    • Collaborate with Sales and Operations to support long-term client relationships and upsell opportunities.

    Client Retention & Experience

    • Own the overall client service experience from first call through resolution.
    • Drive proactive communication and transparency with clients.
    • Implement retention strategies that increase renewal rates and client satisfaction.
    • Conduct client site visits to strengthen relationships and uncover service opportunities.
    • Ensure service documentation, reporting, and billing accuracy align with customer contracts (S&W, SLAs, etc.).
    • Oversee escalations and ensure rapid, professional resolution of issues.

    Operational Execution

    • Oversee incoming service requests and ensure proper triage and escalation.
    • Manage ticket creation, scheduling, dispatch, and case lifecycle tracking.
    • Ensure timely documentation of field updates and case progress.
    • Verify and approve service work orders and billing against contract scope.
    • Monitor technician performance, utilization, and response times.
    • Oversee equipment repair coordination and vendor relationships.

    Team Development & Accountability

    • Recruit, train, and retain high-performing service technicians.
    • Develop a culture of urgency, accountability, and client-first thinking.
    • Conduct regular performance reviews and coaching sessions.
    • Provide ongoing technical and customer service training.
    • Foster a learning environment focused on professional growth.
    • Build bench strength to support department scalability.

     

    Desired Skills and Experience

      • 5–10 years of experience managing a low-voltage service department (AV, security, access control, surveillance, networking).
      • Proven experience increasing client retention and improving service profitability.
      • Strong understanding of service contracts (S&W), SLAs, and recurring revenue models.
      • Experience implementing KPIs and managing service performance metrics.
      • Proficiency in service management platforms (ServiceTrade experience a plus).
      • Solid technical knowledge of low-voltage systems including AV integration, access control, video surveillance, and network infrastructure.
      • Strong leadership, communication, and conflict resolution skills.
      • Ability to manage multiple priorities while maintaining operational control.
      • Prior field installation or project management experience preferred.
      • Bachelor’s degree


      Does this sound like you?

       Benefits Include:

      • $120,000 - $140,000 annual salary
      • Health, Dental, and Vision Insurance
      • Life Insurance
      • Voluntary Disability Insurance
      • 401k plan with matching contribution
      • Generous paid-time-off policy
      • Pre-tax Commuter Benefit

       We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.