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Service Manager Jobs in Basking Ridge, NJ (NOW HIRING)

T & J Ford, Inc

SERVICE MANAGER

Pine Brook, NJ

Manage and coordinate the service department's activities and staff to achieve operational goals. * Ensure timely and accurate service delivery to customers, maintaining customer satisfaction.

BEUMER Group

Service Manager

Somerset, NJ

$115K - $125K/yr

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

BEUMER Group

Service Manager

Somerset, NJ · On-site

$115K - $125K/yr

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

BEUMER Group

Service Manager

Somerset, NJ

$115K - $125K/yr

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

BEUMER Group

Service Manager

Somerset, NJ · On-site +1

$115K - $125K/yr

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

BEUMER Group

Service Manager

Somerset, NJ

The Service Manager, Customer Support is responsible for managing customer support and service operations to ensure timely, high-quality service delivery and customer satisfaction. This role runs ...

RimePro Inc

Service Manager

New York, NY

$90K - $150K/yr

Summary A growing commercial mechanical contractor is seeking an experienced Service Manager / Operations Manager to lead its commercial service division. This role oversees a small team of service ...

Fairstead ESC LLC

Service Manager

New York, NY

The Service Manager manages and supervises the repair and maintenance of property buildings. They ensure the timely installation of mechanical equipment and upkeep of Fairstead's property to ensure ...

Oiji Mi

Service Manager

New York, NY

$72K - $82K/yr

Position Summary The Service Manager supports the General Manager and Assistant General Manager in leading daily restaurant operations, with a focus on maintaining high standards of service, team ...

Pros Mechanics

Service Manager

Fairfield, NJ

$100K - $115K/yr

As a Service Manager, you will be responsible for overseeing the daily operations of the diesel repair shop. Your primary duties will include managing the service team, ensuring efficient workflow ...

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Service Manager information

See Basking Ridge, NJ salary details

$34K

$72.1K

$122.1K

How much do service manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for service manager in Basking Ridge, NJ is $72,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,600.00 and $83,000.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Basking Ridge, NJ? The most popular types of Service jobs in Basking Ridge, NJ are:
What job categories do people searching Service Manager jobs in Basking Ridge, NJ look for? The top searched job categories for Service Manager jobs in Basking Ridge, NJ are:
What cities near Basking Ridge, NJ are hiring for Service Manager jobs? Cities near Basking Ridge, NJ with the most Service Manager job openings:
Service Manager jobs near you

SERVICE MANAGER

T & J Ford, Inc

Pine Brook, NJ

Other

Posted 23 days ago

Job description

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T & J Ford, Inc is seeking a dedicated and experienced Service Manager to lead our service department in Ville Platte, LA. The ideal candidate will oversee daily operations, ensuring exceptional customer service and efficient management of resources to maintain high-quality service standards.

Responsibilities
  • Manage and coordinate the service department’s activities and staff to achieve operational goals.
  • Ensure timely and accurate service delivery to customers, maintaining customer satisfaction.
  • Oversee scheduling, workflow, and inventory management to optimize efficiency.
  • Develop and implement policies, procedures, and training programs for service staff.
  • Collaborate with other departments to improve service quality and performance.
  • Handle escalated customer issues and resolve complaints professionally.
  • Maintain safety standards and ensure compliance with company policies and regulations.
Requirements
  • Proven experience as a Service Manager or similar role in the automotive industry.
  • Strong leadership skills with the ability to motivate and manage a team.
  • Excellent communication and interpersonal skills.
  • Solid understanding of service operations, automotive repair processes, and customer service.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficient with service management software and Microsoft Office Suite.
Benefits
  • Competitive compensation package.
  • Opportunity to work with a reputable automotive company.
  • Supportive work environment with opportunities for professional growth.
  • Health and wellness benefits (specific details to be discussed during interview).
About the Company

T & J Ford, Inc is a trusted name in the automotive industry, committed to providing top-notch service and quality vehicles to the Ville Platte community. Our focus is on customer satisfaction, integrity, and continuous improvement to ensure a rewarding experience for both our employees and customers.

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