ZipRecruiter

Log In

1

Service Director Jobs in Tennessee (NOW HIRING)

previous page

Showing results 41-60

All JobsService JobsService Director JobsService Director Jobs in Tennessee

Service Director information

See Tennessee salary details

$27.7K

$93.2K

$158.4K

How much do service director jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service director in Tennessee is $93,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $108,900.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Tennessee?

The most popular types of Service jobs in Tennessee are:

What are popular job titles related to Service Director jobs in Tennessee?

For Service Director jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Tennessee look for?

The top searched job categories for Service Director jobs in Tennessee are:

What cities in Tennessee are hiring for Service Director jobs?

Cities in Tennessee with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,188 per year, or $44.8 per hour.

Director, Key Accounts - Service

Steris Corporation

Franklin, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

STERIS rating

8.2

Company rating: 8.2 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

55th of 888 rated healthcare providers

Job description

Position Summary
As the Director of National Accounts, Service at STERIS, you are responsible for developing, implementing, and leading the national account service strategy initiative programs and offerings for assigned accounts. This includes the integrated support businesses serving the acute, ambulatory, and alternate health care markets across the US. You will have leadership responsibilities for growing the Healthcare service and Instrument Management Services (IMS) revenue base in North America through successful contract management, developing strategic alliances, and expanding contractual relationships at assigned National Accounts.
Your strategic focus will be on both large hospital systems and National Biomedical Organizations with go-to-market strategies. The goal is to develop long-term relationships and maintain a favorable image of STERIS Corporation as a Customer-focused healthcare leader. You will not only possess extensive knowledge of STERIS's service and products but also be well-versed on internal capabilities that can be leveraged to support large Customers. You will be responsible for effectively negotiating with STERIS Business Units, Field Service Management, and a broad base of external Customers.
This territory covers the Eastern US. Candidates can be based anywhere in the Eastern half of the US.
What you will do as the Director of National Accounts, Service
  • Serve as a strategic partner with assigned Key Service Accounts and other supporting organizations to provide and solidify STERIS market leading positions and drive future growth.
  • Responsible for developing long-term relationships, maintaining a favorable image of STERIS which will lead to revenue growth of Healthcare service and IMS at all assigned Key Service Accounts.
  • Lead the identification, development, and implementation of the strategies and tactics necessary for successful STERIS expansion within key service accounts as well as solve short and long-term Customer needs.
  • Manage all aspects of the Key Service Account agreements from inception, execution, and renewal of the Master Service Agreement.
  • Develop and implement Pricing Strategy with the goal to drive margin profitability by engaging field teams to focus on uncovered Customer needs or issues.
  • Lead and implement initiatives to deploy marketing and education opportunities within assigned accounts to improve the STERIS brand and overall Customer experience.
  • Lead and coordinate activity focused on serving and expanding relationships with the local key service accounts and create strong communication plan on activity and strategy for field service team.
  • Engage with executives at Corporate headquarters to establish and support Corporate objectives to implement effective contract negotiations and drive revenue based on compliance-oriented and supporting enterprise agreements.
  • Develop and manage strategy for pricing strategy models by working with field and operational service teams to analyze and adjust pricing based on competitive landscapes.
  • Ensure the success of existing and new services and products through a continued focused total solutions approach.
  • Provide reporting and other statistical analysis to Corporate Senior Management to assist in determining the success and profitability of all contracted accounts.
  • Conduct quarterly business reviews with a wide range of executives within the assigned accounts to promote and create market strategies with identified expectations.
  • Provide regular and effective communications to the STERIS Field Service, Sales Groups, IDN/National Accounts, IMS Senior Executives, and all relevant functional areas for assigned accounts.
  • Monitor and enforce the compliance expectations of Corporate Accounts Customers that have committed to agreements.

The Experience, Skills and Abilities Needed
  • Required:
    • Bachelor's Degree
    • 10 years of account management, sales management, strategic accounts, national accounts experience
    • Including 5 years of documented successful healthcare service, capital, and/or device product sales experience
    • High level of business and financial acumen based on strategy to drive business unit revenue and goals
    • Possess extensive knowledge of STERIS products and services
    • Demonstrated sales management and negotiation experience in service, medical device, and/or capital equipment selling to integrated health systems and/or large Biomedical service organizations
    • Demonstrated ability to lead and/or influence cross functional teams and operate successfully in a highly complex medical device environment
    • Demonstrated successful experience and leadership track record, and/or possesses a clear aptitude to negotiate, persuade, sell, and lead
    • Ability to travel overnight at least 50%
    • Must be able to be compliant with hospital/customer credentialing requirements

  • Preferred:
    • Master's of Business Administration or Health Administration

What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
  • Base Salary + Incentive Compensation Program
  • Mileage reimbursement
  • Cell Phone Stipend
  • Robust Sales Training Program
  • Flexible Time Off + 9 Corporate Holidays Per Year
  • Excellent Healthcare, Dental, and Vision Benefits
  • Healthcare and Dependent Flexible Spending Accounts
  • Long/Short Term Disability Coverage
  • 401(k) with a Company Match
  • Parental Leave
  • Tuition Reimbursement Program
  • Additional Add-On Benefits/Discounts

Pay range for this opportunity is $165,000.00 - $180,000. This position is incentive plan eligible, at target earnings of $213,000.00 - $234,000.00, depending on performance.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

What STERIS employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply