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Service Director Jobs in Tennessee (NOW HIRING)

Synergy Automotive

Service Director

Memphis, TN

TOYOTA OF HERNANDO · CAREERS Service Director A winning culture, rooted in the community. Toyota of Hernando is looking for a Service Director who leads from the front. You know how to read a ...

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

Service Director For Multi-Line Dealership A large Dealer Group in the Memphis market is seeking a talented Service Professional with the ambition and aptitude to become part of our group. We are ...

Elior North America

Food Service Director

Lewisburg, TN · On-site

$55K/yr

Food Service Director Job Reference Number: 42232 Employment Type: Full-Time , Onsite Segment: Corrections Brand: Summit Location: Marshall County Jail, TN The Role at a glance: We are looking to add ...

Elior North America

Food Service Director

Lewisburg, TN · On-site

$55K/yr

Food Service Director Job Reference Number: 42232 Employment Type: Full-Time , Onsite Segment: Corrections Brand: Summit Location: Marshall County Jail, TN The Role at a glance: We are looking to add ...

Summit

Food Service Director

Lewisburg, TN · On-site

$55K/yr

Food Service Director Job Reference Number: 42232 Employment Type: Full-Time , Onsite Segment: Corrections Brand: Summit Location: Marshall County Jail, TN The Role at a glance: We are looking to add ...

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Service Director information

See Tennessee salary details

$27.7K

$93.2K

$158.4K

How much do service director jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service director in Tennessee is $93,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $108,900.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Tennessee?

The most popular types of Service jobs in Tennessee are:

What are popular job titles related to Service Director jobs in Tennessee?

For Service Director jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Tennessee look for?

The top searched job categories for Service Director jobs in Tennessee are:

What cities in Tennessee are hiring for Service Director jobs?

Cities in Tennessee with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,188 per year, or $44.8 per hour.

Service Director

Memphis, TN

Synergy Automotive
See more jobs at Synergy Automotiveexternal

Full-time

Posted 11 days ago

Key responsibilities

  • Lead all day-to-day operations of the Service Department, ensuring performance and CSI standards are met.

  • Own the department's financial performance by forecasting, budgeting, and driving profitability across labor and parts gross.

  • Coach and develop service advisors and technicians to build a high-performing team.

Job description

TOYOTA OF HERNANDO · CAREERS

Service Director

A winning culture, rooted in the community.

Toyota of Hernando is looking for a Service Director who leads from the front. You know how to read a service board at a glance, hold advisors and technicians accountable to a standard, and turn department performance into a number you're proud to put your name on. Your team relies on you to set the pace, solve problems before they become complaints, and make sure every guest leaves with more trust in us than they walked in with. If you bring discipline, insight, and genuine leadership to work every day, we want to talk to you.

What You Will Do
  • Lead all day to day operations of the Service Department, holding the team accountable to performance and CSI standards.
  • Own the department's financial performance: forecast, budget, and drive profitability across labor and parts gross.
  • Coach and develop service advisors and technicians, building a team that performs under pressure and takes pride in the work.
  • Partner with the Parts Department to keep the right inventory on hand and repairs moving.
  • Resolve escalated customer concerns quickly and professionally, protecting the dealership's reputation and the guest relationship.
  • Ensure every process, from write up to delivery, meets Toyota brand standards and reflects Synergy's commitment to excellence.
What We Offer
  • Competitive base plus performance-based incentive plan: tied directly to department profitability and CSI.
  • A high-volume, climate-controlled shop: with the infrastructure to support real growth.
  • Continuous paid training: and leadership development.
  • Five day work week: for real work/life balance.
  • Real influence: this is a seat with the authority to build and run the department your way.
Who Succeeds Here

Our top service leaders tend to share a few things in common. They are:

  • Strategic: they see the whole board, not just today's tickets.
  • Accountable: they own results, good or bad.
  • People-first: they build advisors and technicians up, not just manage them.
  • Composed under pressure: busy days don't rattle them.
  • Genuinely service-minded: they see every repair order as someone's whole day.
About Toyota of Hernando

Toyota of Hernando is a winning culture, built the right way and deeply engaged in DeSoto County and the Midsouth community we serve. We're called Synergy because no single person makes a dealership work: it's technicians, advisors, sales consultants, managers, porters, and receptionists all moving in the same direction. When you join us, you're not signing on to be a hero by yourself; you're joining a team that wins, or falls short, together. And here, we're winning.

What We Believe
  • Serve with excellence: we help people move forward with trust and freedom, making transportation more trustworthy, accessible, and responsible.
  • Invest in our people: we build careers, not headcount. The people who serve our guests are the people we spend the most on.
  • Strengthen our communities: we create lasting good in the places we live and work, the communities our stores depend on.
Preferred Qualifications
  • Toyota brand experience preferred, not required.
  • Prior Service Manager or Service Director experience.
  • Familiarity with dealership management systems, Tekion experience a plus.
Required
  • Minimum 5 years of automotive service management experience.
  • Valid driver's license with a clean driving record.
  • Ability to pass a pre-employment background check and drug screening.

Toyota of Hernando is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.