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Service Director Jobs in Tennessee (NOW HIRING)

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

Service Director For Multi-Line Dealership A large Dealer Group in the Memphis market is seeking a talented Service Professional with the ambition and aptitude to become part of our group. We are ...

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

Service Director For Multi-Line Dealership A large Dealer Group in the Memphis market is seeking a talented Service Professional with the ambition and aptitude to become part of our group. We are ...

Gossett Motors

Automotive Service Director

Memphis, TN · On-site

Service Director For Multi-Line Dealership A large Dealer Group in the Memphis market is seeking a talented Service Professional with the ambition and aptitude to become part of our group. We are ...

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Service Director information

See Tennessee salary details

$27.7K

$93.2K

$158.4K

How much do service director jobs pay per year?

As of Jul 30, 2026, the average yearly pay for service director in Tennessee is $93,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $108,900.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Tennessee? The most popular types of Service jobs in Tennessee are:
What are popular job titles related to Service Director jobs in Tennessee? For Service Director jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Tennessee look for? The top searched job categories for Service Director jobs in Tennessee are:
What cities in Tennessee are hiring for Service Director jobs? Cities in Tennessee with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $93,188 per year, or $44.8 per hour.

Automotive Service Director

Gossett Motors

Memphis, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Service Director For Multi-Line Dealership

A large Dealer Group in the Memphis market is seeking a talented Service Professional with the ambition and aptitude to become part of our group. We are searching for an experienced Service Director / Manager and will provide the tools to succeed in a fast-paced work environment. We will offer the selected candidate a very aggressive compensation plan.

JOB SUMMARY

We are currently seeking a experienced Service Director / Manager  to join our Memphis team and are offering an extremely competitive compensation plan for the selected candidate. 

An automotive Service Director / Manager must be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. The candidate should demonstrate excellent knowledge about servicing vehicles, prior experience as an automotive service technician is extremely valuable. The candidate must have the ability to lead and develop a team.

Our Benefits: 

  • Professional training
  • Team-oriented environment
  • Advancement opportunities
  • Paid training
  • Paid vacation
  • 401k (company match)
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Coverage
  • Employee car purchase program
  • Wellness program
  • On-site mobile health clinic

RESPONSIBILITIES:

  • Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction.
  • Required to understand and keep abreast of all federal, state and local regulations that affect their operations.
  • Required to understand and keep abreast of all federal, state and local regulations that affect their operations.
  • Interacting with and managing a staff of technicians
  • Leading our service management & reconditioning activities
  • Interacting with external vendors
  • Fulfilling all service activities needed to meet or exceed operating plan goals
  • Effective vehicle production and inventory control
  • Managing technician productivity
  • This is a hands-on, working position

REQUIREMENTS:

  • Strong communication skills to deal with customers, employees and vendors.
  • Valid driver's license with clean driving record. 
  • At least  2 years of automotive management and automotive customer service experience
  • Experience with implementing structured business processes
  • A hard-working can-do attitude
  • Excellent interpersonal and management skills

Apply