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Service Director Jobs in Rhode Island (NOW HIRING)

HallKeen Management

Dining Room Wait Staff

Providence, RI · On-site

$13.75 - $17.25/hr

... service director to keep residents satisfied with food and dining programs. • Create a strong sense of team work and cooperation among all staff. • When applicable acquaint new residents with ...

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Service Director information

See Rhode Island salary details

$29.9K

$100.5K

$170.9K

How much do service director jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service director in Rhode Island is $100,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,900.00 and $117,500.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Rhode Island?

The most popular types of Service jobs in Rhode Island are:

What job categories do people searching Service Director jobs in Rhode Island look for?

The top searched job categories for Service Director jobs in Rhode Island are:

What cities in Rhode Island are hiring for Service Director jobs?

Cities in Rhode Island with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $100,549 per year, or $48.3 per hour.

Cook Brentwood by the Bay Assisted Living

Brentwood Nursing Home

Warwick, RI

$13.75 - $18.25/hr

Other

Re-posted 26 days ago

Job description

Brentwood by the Bay Assisted Living is looking for a cook to join our team!

PRIMARY FUNCTIONS (Including but not limited to):

Responsible for preparing assigned menu items in accordance with standard receipes and department procedures.  Must possess a general knowledge of all cook positions, undertsand HAACP/Food Safety Program in accordance with current applicable federal, state, OSHA and local standards, guidelines and regulations, and as directed by the Food Service Director, to assure the highest degree of quality Resident Care is maintained at all times.

Full or Part time, flexible schedules.  Competitive rates and benefits.  Apply in person or call for more information 401-884-8022.

Come join our amazing team!!