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Service Director Jobs in Oregon (NOW HIRING)

Nucleus Global

Client Services Director

OR · On-site +1

About the Role As a Client Services Director , you'll provide strategic leadership across two key ... client service, operational excellence, and commercial performance. Working closely with cross ...

Nucleus Global

Client Services Director

OR · On-site +1

About the Role As a Client Services Director, you'll provide strategic leadership for a key global ... service, operational excellence, and commercial performance. Working closely with Scientific ...

Senior living

Health Services Director

Mcminnville, OR · On-site

$90 - $120/hr

Health Services Director Sign-on bonus of $2,500! *Perks and Benefits* * Earn up to 1% wage ... Length of Service Bonus Program of up to $5,000 * Employee Referral Bonus of up to $1,000 * Access ...

Trustwell Living at Davenport Place

Cook

Silverton, OR · On-site

$19 - $21/hr

Notifies Food Service Director when supplies are needed. * Stores food and checks supplies upon delivery in absence of the Food Service Director. * Encourages feedback from resident, guests, and ...

Medium

Director, Client Services

Portland, OR · On-site

$100 - $130/hr

As Director, Client Services, you will lead strategic client relationships and oversee the delivery of loyalty programs that drive customer engagement and grow enterprise value. This role combines ...

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Service Director information

See Oregon salary details

$32.2K

$108.6K

$184.5K

How much do service director jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service director in Oregon is $108,555.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $126,900.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Oregon?

The most popular types of Service jobs in Oregon are:

What are popular job titles related to Service Director jobs in Oregon?

For Service Director jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Oregon look for?

The top searched job categories for Service Director jobs in Oregon are:

What cities in Oregon are hiring for Service Director jobs?

Cities in Oregon with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $108,555 per year, or $52.2 per hour.

Client Services Director

Nucleus Global

OR • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

About Nucleus Global

Nucleus Global is a global leader in the medical communications space with locations across Europe, US, and APAC and a portfolio of 90-plus clients. It forms part of the Inizio Medical group, which includes Ashfield MedComms, ApotheCom, and MEDiSTRAVA. Its unique position as part of this international network, which includes three of the world's top medical communications companies, gives it a key advantage over its commercial competitors in terms of the scale of its reach and depth of its expertise.

 

About the Role

As a Client Services Director, you'll provide strategic leadership across two key client accounts-one focused on Medical Affairs and the other on Commercial/Promotional. You'll serve as a trusted partner to senior client stakeholders, overseeing the successful delivery of complex, integrated programs while ensuring exceptional client service, operational excellence, and commercial performance.

Working closely with cross-functional teams, you'll shape account strategy, identify opportunities for growth, mentor high-performing Client Services teams, and play an active role in strengthening long-term client partnerships.

 

Here's What You'll Be Doing

  • Lead the strategic direction and day-to-day oversight of one Medical Affairs account and one Commercial account, ensuring high-quality delivery across a range of integrated medical communications initiatives.
  • Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and confidently navigating complex conversations and business challenges.
  • Partner with Scientific Services, Creative, Digital, and Operations teams to develop and deliver impactful solutions that align with client objectives.
  • Oversee financial performance across your portfolio, including forecasting, budgeting, profitability, resource planning, and identifying opportunities for organic growth.
  • Lead, coach, and develop Client Services team members, creating a collaborative, inclusive, and high-performing environment.
  • Champion operational excellence by implementing best practices, improving delivery processes, and driving continuous improvement across your teams.
  • Support new business opportunities by contributing to proposals, pitches, and onboarding activities while identifying opportunities to expand existing client partnerships.
  • Collaborate with senior leadership to support broader business initiatives, team development, and strategic planning.
  • Stay ahead of industry trends across Medical Affairs, Commercial, omnichannel engagement, and AI, bringing innovative thinking to clients and internal teams.

 

About You

  • Extensive Client Services experience within a medical communications agency, with experience leading Medical Affairs and/or Commercial pharmaceutical accounts.
  • Proven success managing complex, strategic client relationships and serving as a trusted advisor to senior stakeholders.
  • Strong commercial and financial acumen, with experience managing account budgets, forecasting, profitability, and organic growth.
  • Experience leading and developing high-performing client services teams while fostering collaboration across multidisciplinary groups.
  • Demonstrated success leading integrated medical communications programs, balancing multiple priorities while delivering exceptional client service.
  • Confident supporting business development activities, including proposals, pitches, and expanding existing client partnerships.
  • Strategic, collaborative, and solutions-oriented, with excellent communication and stakeholder management skills and a passion for developing people.

Benefits:

  • Health coverage
  • 401(K) matching
  • PTO

In addition to a great benefits package, we are happy to talk flexible working. We are also known for our friendly and informal working environment with Friday socials across our offices, regular wellbeing weeks, and Town Hall events. We offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world.

Our Pledge

At Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success.

Nucleus Global is not accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee of Nucleus Global and its affiliated companies by email, the Internet or in any form - without a current signed fee agreement for that position (as authorised by the Recruitment Manager) - will be deemed the sole property of Nucleus Global, and no fee will be paid in the event you are hired as a result of the referral or through other means.

Nucleus Global is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services

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