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Service Director Jobs in Iowa (NOW HIRING)

Campbell Street

Social Services Director

Hull, IA · On-site

Responsible for planning, developing, organizing, implementing, evaluating, and directing the Social Service Department in accordance with federal, state, and local standards, as well as established ...

Aramark

Food Service Site Director

Fayette, IA

Take your career to the next level in the Food Services industry! We're looking for an experienced, rockstar Food Service Site Director who is ready to manage our dining operations, innovate ...

Aramark

Food Service Site Director

Fayette, IA · On-site

We?re looking for an experienced, rockstar Food Service Site Director who is ready to manage our dining operations, innovate solutions, and execute brilliant plans to keep our customers happy and ...

Aramark

Food Service Site Director

Fayette, IA · On-site

Take your career to the next level in the Food Services industry! We're looking for an experienced, rockstar Food Service Site Director who is ready to manage our dining operations, innovate ...

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All JobsService JobsService Director JobsService Director Jobs in Iowa

Service Director information

See Iowa salary details

$28.6K

$96.4K

$163.9K

How much do service director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service director in Iowa is $96,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,700.00 and $112,700.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Iowa? The most popular types of Service jobs in Iowa are:
What are popular job titles related to Service Director jobs in Iowa? For Service Director jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Iowa look for? The top searched job categories for Service Director jobs in Iowa are:
What cities in Iowa are hiring for Service Director jobs? Cities in Iowa with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $96,437 per year, or $46.4 per hour.

Food Service Resource

Holy Family Catholic Schools Dubuque

Dubuque, IA

$15.50/hr

Full-time, Part-time

Medical, Dental, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Join Our Family. Find Your Calling. 

Holy Family Catholic Schools Food Service is seeking a Food Service Resource position to join our Central Campus team! This 9-month, part-time position will begin in the 2026-2027 School Year and will follow the school calendar.
Food Service Resource is responsible for running the point of sale (cashier) system at the school site and for the school system with an overall goal of providing an environment that supports healthy food habits while maintaining program integrity and customer satisfaction. This position will also be responsible for the following: 

  • Operate computerized point-of-sale system and appropriately handle reporting.
  • Help with daily cleaning of food service area, cafeteria, all kitchen equipment, washing and sterilizing of all dishes, silverware, and utensils for use/non-use of the facility as requested by the supervisor.
  • Assist site supervisor with preparation, setup and execution of special events. Maintain event details and prepare billing with supervisor for approval by Food Service Director.
  • Maintain daily production records in regard to amount of food prepared, served and left over.

We offer a starting wage of $15.50 per hour. Full-time employees also receive the following benefits:

  • 401k match
  • Childcare discounts
  • K-12 tuition remission
  • Health and dental plans
  • Employer-paid life insurance and long-term disability
  • Employee Assistance Program
  • Flexible Spending Account
  • Generous paid time-off

Share this opportunity with someone you think would be great for the job or apply today!
To learn more about Holy Family Catholic Schools, visit us online at: www.holyfamilydbq.org



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