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Service Desk Jobs in Nevada (NOW HIRING)

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Manage assigned incidents and service requests from initial escalation through resolution while ...

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Manage assigned incidents and service requests from initial escalation through resolution while ...

Fusion HCR

End User Services Director

Las Vegas, NV · On-site

Provide expertise and leadership for Technicians and Service Desk team members in hardware, software, performance monitoring, troubleshooting, deployment, support, and documentation of standards and ...

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$60K - $75K/yr

The Client Service Desk is the hub of the organization as we interact with multiple departments and ... levels within the organization. This position provides exposure to new software and the ability to ...

Smith's Food and Drug

FRONT END/CASHIER

Las Vegas, NV · On-site

$10 - $13.75/hr

Six months cashier experience to work at Customer Service Desk * Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco * Ability to pass drug test * Ability to work ...

ATIA Ltd

Social Media Engineer

Las Vegas, NV · On-site

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

Albertsons

Customer Service Clerk

Las Vegas, NV · On-site

$15 - $18.50/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Additionally, you will maintain cleanliness of the Customer Service Desk and front area of the store, replace stock in display areas, and adhere to the uniform and grooming policy. What you bring to ...

Albertsons

Customer Service Clerk

Las Vegas, NV · On-site

$15 - $18.50/hr

  • Medical

  • Dental

  • Retirement

  • PTO

Additionally, you will maintain cleanliness of the Customer Service Desk and front area of the store, replace stock in display areas, and adhere to the uniform and grooming policy. What you bring to ...

WC Health

Front Desk

Reno, NV

$14 - $18/hr

Front Desk Company Introduction: In every convenient location, WC Health provides patients with ... Our wrap-around services include medical, housing, pharmacy, transportation, case management and ...

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All JobsService Desk JobsService Desk Jobs in Nevada

Service Desk information

See Nevada salary details

$8

$20

$38

How much do service desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for service desk in Nevada is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $24.23 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Nevada?

The most popular types of Service Desk jobs in Nevada are:

What are popular job titles related to Service Desk jobs in Nevada?

For Service Desk jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Nevada look for?

The top searched job categories for Service Desk jobs in Nevada are:

What cities in Nevada are hiring for Service Desk jobs?

Cities in Nevada with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,934 per year, or $20.6 per hour.

IT Service Desk Technician - Tier 2

Green Valley Grocery

Henderson, NV • On-site

Full-time

Posted 27 days ago

Job description

This position requires reliable transportation, the ability to travel to store and company locations as needed, and participation in a rotating 24x7 on-call schedule, including nights, weekends, and holidays.
This position reports to the IT Service Desk Manager or designated IT leadership.
Key Responsibilities
  • Provide day-to-day technical support for convenience store locations, field users, and corporate employees.
  • Troubleshoot and resolve issues related to Windows PCs, laptops, user accounts, software, printers, POS equipment, payment-related peripherals, scanners, registers, and other store technology.
  • Respond to support tickets, phone calls, emails, and escalations in a timely, professional, and customer-focused manner & properly document incidents, service requests, troubleshooting steps, resolutions, and follow-up actions in the ticketing system.
  • Prioritize issues based on business impact, store operations, urgency, and established service levels.
  • Escalate complex, recurring, or business-critical issues to senior technicians, the Service Desk Manager, vendors, MSPs, MNSPs, or other IT resources as needed.
  • Assist with hardware installation, replacement, configuration, imaging, deployment, and troubleshooting.
  • Perform basic network troubleshooting for store and office environments, including connectivity, cabling, switches, routers, modems, access points, and related equipment.
  • Coordinate with third-party vendors and service providers for equipment replacement, dispatches, repairs, and escalated support issues.
  • Communicate clearly with store personnel, field leadership, vendors, and IT leadership regarding issue status, resolution timelines, and next steps.

Required Qualifications
  • 2-4 years of hands-on IT support, desktop support, service desk, field technician, or technical support experience.
  • Prior experience supporting retail, convenience store, restaurant, fuel, or other multi-site business environments.
  • Strong working knowledge of Microsoft Windows workstation support, troubleshooting, configuration, updates, and end-user support.
  • Experience supporting PCs, laptops, peripherals, printers, scanners, and general end-user hardware.
  • Experience supporting or troubleshooting POS equipment, payment-related peripherals, or retail technology.
  • Experience using ticketing systems to manage incidents, service requests, documentation, escalations, and resolutions.
  • Basic understanding of networking concepts, including IP addressing, connectivity troubleshooting, cabling, switches, routers, wireless access points, and internet circuits.
  • Strong customer service, communication, troubleshooting, and time-management skills.
  • Ability to work independently and make sound decisions while supporting store operations.
  • Must have reliable transportation and the ability to travel to store, office, and field locations as business needs require.
  • Must be able to participate in a rotating 24x7 on-call schedule, including nights, weekends, and holidays.

Preferred Qualifications
  • Experience supporting convenience store technology, fuel operations, POS systems, payment systems, or multi-location retail environments.
  • Experience working with vendors, managed service providers, managed network service providers, or third-party field service teams.
  • Experience with workstation imaging, hardware deployment, software installation, user profile troubleshooting, and endpoint support.
  • Experience with Microsoft 365, Active Directory, remote support tools, endpoint management tools, or similar IT administration platforms.
  • Experience supporting store networks, network appliances, modems, routers, switches, wireless devices, and peripheral equipment.
  • Certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, or related technical certifications.

Technical Skills
  • Windows workstation troubleshooting and support.
  • PC, laptop, monitor, printer, scanner, and peripheral support.
  • POS equipment and retail technology support.
  • Basic network troubleshooting for store and office environments.
  • Ticketing system usage, documentation, and incident tracking.
  • Hardware diagnostics, replacement, configuration, and deployment.
  • Software installation, updates, and troubleshooting.
  • Remote support tools and end-user assistance.
  • Vendor coordination and escalation support.
  • Basic understanding of store-level IT infrastructure.
  • Customer-focused troubleshooting in a 24x7 operational environment.

Physical and Travel Requirements
  • Must have reliable transportation and be able to travel to company store, office, and field locations as needed.
  • Must be able to provide support during nights, weekends, holidays, and after-hours emergencies as part of a rotating 24x7 on-call schedule.
  • Must be able to work in a fast-paced convenience store and retail support environment.
  • Must be able to sit, stand, walk, bend, reach, and use a computer for extended periods.
  • Must be able to occasionally lift, move, install, or assist with IT equipment such as workstations, monitors, printers, POS equipment, network devices, cabling, and related peripherals.
  • Must be able to work in store, office, back-office, and technical environments as required.

Success Criteria
Success in this role will be measured by the ability to provide reliable, responsive, and professional technical support to store, field, and corporate users. The IT Technician II is expected to resolve issues efficiently, document work accurately, communicate clearly, and support business operations with minimal disruption.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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