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Service Desk Manager Jobs in Nevada (NOW HIRING)

CPI Card Group

Service Desk Manager

Henderson, NV · Hybrid

We are seeking a Service Desk Manager to lead and continuously improve the endtoend digital workplace experience for our users, including executives, corporate office and remote employees, and ...

Meruelo Group

Front Desk Assistant Manager

Reno, NV

$17.50 - $22/hr

Maintain current knowledge/familiarity with all hotel services/features and local attractions to ... Maintain key sense of ownership and act on or notify Front Desk Manager/Director of any potential ...

Great Gray

Service Desk Technician

Las Vegas, NV · Hybrid

Service Desk Technicians from our four US office locations cover both routine and urgent/critical ... Manage inventory of IT equipment and supplies * Assist with implementing IT policies and procedures

Great Gray

Service Desk Technician

Las Vegas, NV · On-site

Service Desk Technicians from our four US office locations cover both routine and urgent/critical ... Manage inventory of IT equipment and supplies * Assist with implementing IT policies and procedures

Great Gray

Service Desk Technician

Las Vegas, NV · Hybrid

Service Desk Technicians from our four US office locations cover both routine and urgent/critical ... Manage inventory of IT equipment and supplies * Assist with implementing IT policies and procedures

Floor & Décor

Service Desk Technician

Las Vegas, NV · On-site

$23.50 - $36.50/hr

Experience with enterprise service desk and ITSM platforms such as ServiceNow and Jira, including ... Effective task management and organizational skills, including following and documenting ...

Goldenent

Front Desk Manager

Las Vegas, NV

$16.25 - $21/hr

As the Front Desk Manager, you are the driving force behind the success of the Hotel Division ... Your leadership sets the tone for service excellence, team performance, and operational efficiency.

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Nevada

Service Desk Manager information

See Nevada salary details

$37.2K

$96.2K

$159.9K

How much do service desk manager jobs pay per year?

As of Aug 2, 2026, the average yearly pay for service desk manager in Nevada is $96,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,300.00 and $114,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Desk Manager, and why are they important?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

What are the most common challenges faced by a Service Desk Manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a Service Desk Manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Nevada? The most popular types of Service Desk jobs in Nevada are:
What are popular job titles related to Service Desk Manager jobs in Nevada? For Service Desk Manager jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Nevada look for? The top searched job categories for Service Desk Manager jobs in Nevada are:
What cities in Nevada are hiring for Service Desk Manager jobs? Cities in Nevada with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Nevada as of July 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $96,249 per year, or $46.3 per hour.

Service Desk Manager

Green Valley Grocery

Henderson, NV

Full-time

Posted 16 days ago

Job description

The IT Service Desk Manager is responsible for leading and managing a 24/7 IT Service Desk that supports nationwide convenience store operations. This role oversees service desk personnel across multiple geographic locations, manages ticket handling and escalation processes, and ensures timely, professional, and effective support for store, corporate, and field operations.
In addition to managing the service desk, this position functions at a Tier 3 escalation level for IT support. The IT Service Desk Manager must be qualified to troubleshoot and support Windows workstations, end-user devices, store technology, POS systems, vendors, MSPs, MNSPs, and critical business-impacting incidents.
This position reports to the VP, Information Technology.

Key Responsibilities

  • Manage daily operations of a 24/7 IT Service Desk supporting nationwide convenience store locations.
  • Supervise, coach, and develop service desk personnel across multiple geographic locations.
  • Serve as a Tier 3 escalation resource for complex IT issues, major incidents, recurring problems, and high-impact outages.
  • Ensure tickets are properly prioritized, assigned, escalated, documented, and resolved within established service levels.
  • Monitor ticket queues, response times, resolution times, SLA performance, and overall service desk effectiveness.
  • Work closely with vendors, Managed Service Providers, and Managed Network Service Providers to drive timely resolution of escalated issues.
  • Lead escalation management for critical store technology issues, including POS systems, payment systems, network connectivity, Windows workstations, peripherals, and related technology.
  • Develop, maintain, and enforce service desk procedures, support documentation, knowledge base articles, and IT policies.
  • Improve service desk processes, ticketing workflows, reporting, escalation paths, and customer service standards.
  • Coordinate after-hours emergency support for major incidents, outages, and business-critical issues.
  • Partner with IT leadership to identify recurring issues, reduce ticket volume, improve service delivery, and strengthen operational support.

Required Qualifications

  • 3-5 years prior experience managing or leading an IT service desk or technical support team.
  • Experience working at a Tier 3 or senior technical escalation level.
  • Strong knowledge of Windows workstation support, troubleshooting, configuration, and end-user technical support.
  • Strong experience using ticketing systems to manage incidents, service requests, escalations, SLAs, and reporting.
  • Experience working with vendors, MSPs, MNSPs, and third-party service providers.
  • Ability to create and maintain technical documentation, procedures, policies, and knowledge base content.
  • Strong leadership, communication, problem-solving, and customer service skills.
  • Ability to travel to company sites as needed.

Preferred Qualifications

  • Experience supporting the retail industry, convenience stores, fuel operations, or multi-site business environments.
  • Experience with POS systems, payment systems, store networks, and retail technology.
  • Experience managing a 24/7 support model.
  • Experience developing service desk metrics, dashboards, reports, and performance improvement plans.
  • Certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, or related technical certifications.

 

Technical Skills

  • Tier 3 technical troubleshooting and escalation support.
  • Windows workstation support, user profile troubleshooting, hardware diagnostics, software installation, patching, and peripheral support.
  • Ticketing systems and service desk management platforms.
  • POS systems, payment systems, and retail technology support.
  • Vendor, MSP, and MNSP coordination.
  • Incident management, escalation management, and SLA tracking.
  • Technical documentation, policy creation, and knowledge base management.
  • Working knowledge of networking, hardware, peripherals, and store-level IT infrastructure.

Physical and Travel Requirements

  • Must be able to travel to store, corporate, and field locations as business needs require.
  • Must be able to provide emergency support during nights, weekends, and holidays when required.
  • Must be able to work in a fast-paced, 24/7 support environment.
  • Must be able to sit, stand, walk, and use a computer for extended periods up to a full 8-hour shift, in the performance of the position.
  • Must be able to occasionally lift, move, or assist with IT equipment such as workstations, monitors, printers, network devices, and related peripherals.
  • Must be able to work in store, office, and technical environments as needed.
  • Must be able to use all IT department equipment, including but not limited to desktop and lap top computers as well as mobile and desk phone to accomplish duties.
  • Must be able to work with little to no supervision and under stressful and changing conditions and priorities.

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